NaturaMarket.ca Reviews 

Natura Market has been FABULOUS with their kind and caring customer service. When I had a problem with delivery - totally out of their control - they were right on top of it and helped me completely. THANK YOU Natura Market!!

Paid for express shipping, my order sat for 4 days at Toronto airport. Then sat for a day at Calgary airport before being delivered at 9 pm the next day.

3 items arrived spoiled after a week of sitting at airports.

This was my first order. Items were shipped promptly and packaged very well. I was impressed that loaves of bread were placed in individual cardboard boxes and that a glass jar was wrapped in about 8 layers of packing paper. Second order arriving today so we'll see if great packaging continues.

Unfortunately, the product I received was rancid, despite being well within the best before date. Because I didn't try it & complain within 14 days I am out of luck - and a good amount of money. (I purchased 5 bags to work within the free shipping amount.) Since their prices on other things are higher than at Farm Boy, we won't be ordering from Natura in future, sadly.

I’ve placed at least 50 orders with this company over the past few years. On 2 occasions, I had an issue with the order, and emailed their customer service. Neither times was I afforded a response of any kind. They literally ignore emails. I am looking elsewhere to get the products I’ve been purchasing through this company and will be avoiding them going forward. Customer Service is non existent!

I placed an order on Nov 16th, 2024 for $89.92 with Natura Market and never received my package. The company sends you an email when your order is confirmed, has shipped, and when is been delivered. I placed my order on Nov 16th and I received a confirmation that it shipped on the 18th. It usually doesn't take longer a week to recieve my orders. When the two week mark came and I still hadn't seen my package nor did I recieve a confirmation email that my order arrived, I sent them an email to inquire about my package's whereabouts. This was on Dec 2. I didn't hear back from them right away as it was the weekend. I received an email back that Monday that my package had been delivered. I told them I hadn't recieved it. They sent me a digital copy of the invoice of the address and the photo the courier took upon delivery. The address was incorrect and photo looked like it was taken in the lobby of an apartment complex. My package was sitting against wall and not even in front of a door, just left in the open where anyone could take it. When I told them this they said they'd get ahold of the courier to see if they could retrieve the package and deliver it to the right address. Over a week went by and they didn't get back to me nor did I recieve my package in that time, so I emailed them again for an update. They said they were in communications with the courier about this and would get back to me. Another week went by with no update, so I emailed them once again and expressed my frustration with the situation and asked for a refund. They emailed me back to say they are checking with the courier if they can retrieve the order or if they could open a claim for it so they can either request to reship an order to me or file a refund. I told them I'd rather have the refund at this point because it's the holidays and I'm going to be traveling and will not be available to recieve a new order.

It's currently February 12th, 2025 and I still haven't recieved a refund nor an update. This has been the worst customer service I've ever experienced. I've been shopping with Natura Market for years and have spent thousands of dollars with them... I won't spend one penny more!

UPDATE:

Not TWO HOURS after I made this review did the company contact me to inform me they will be issuing me a refund. They also demanded I remove my review.

Up until now they've been purposefully vague in every correspondence and told me repeatedly they had to wait to hear back from the courier before they could issue a refund. This kind of immediate response —only AFTER I left a negative review— tells me they were always able to refund me my money from the very beginning and have just been giving me the runaround in hopes I'd just chop it up to a loss and move on.

It's one thing to ask if a person could edit their review to reflect that a company has contacted you and has worked to rectify the situation; it's a whole other thing to passive-aggressively tell someone "We managed to see your review to us and we really appreciate it if you could kindly delete it already" — to which I kindly decline. I will not be deleting my review as transparency and accountability are important values to me.

Grateful for websites like Trustpilot, where companies can’t just delete, offer incentives or pay to hide unfavorable reviews. Prospective customers have the right to know these things before giving their hard earned money to a company. Had they handled their error more professionally and humbly, I would have given them more grace and likely continued to give them my buisness.

I absolutely love NaturaMarket. Always lots of healthy choices and at reasonable prices.

Un service hors norme. Un personnel courtois et professionnel. Ils m’ont vraiment aider et ce promptement. Je recommande vivement cette entreprise.

I love the variety of products. I order on a regular basis as I have a few favourite brands that I enjoy which cannot be bought in any store near to me. The minimum for free shipping is reasonable as well and quick, a bonus. I recommend this online store. Take a look and view what is available and you will shop their too.

I've been dealing with Natura Market for about 6 years. I've moved from Southern Ontario to Northern Ontario and have still gotten the same service. The products they sell are high quality, reasonably priced and relevant in today's world. I had a small issue with something in my most recent order, Jan 31, 2025, and the customer service was just as professional and service oriented as their supply chain is. Great Job Christine!

This company absolutely sucks! I ordered a bunch of cans of Olipop which were $4.39 cents a can and they came destroyed as soon as they were delivered. Ruined my entire package because they didn't properly package the soda pop cans. They blamed it on "the freezing weather" even though i ordered from them 4 times before when it was even colder weather and i never had an issue because they were packaged properly. They wont refund any of my items. This company is a major scam and id stay far away from them as possible. Order from Nature Sante as they have the same even better products and they don't tell you "not to order stuff during winter as the risk of the freezing" Like how in the F do you think coke and pepsi and other companies transport their products. mmmm they package them PROPERLY.

I made an order on the 20th of January. It was shipped on January 21. It is now January 28th and still not have me package. There customer service basically gave me the same information as what I can see on the tracking number. They use loomis which is a horrible company. My package was out for delivery for 2 days and now it’s status is missorted. If you want a good reputation use a reputable shipping service.

Natura Market has a great selection of plant based products so it has become a staple in my grocery shopping routine. I’ve placed multiple online orders and delivery is always super quick! I’ve had a wonderful experience every time!

Natura provides a great selection of products, many of which I can not find anywhere else (in store or online) in Canada. Fast shipping & great customer service.

Excellent variety of products. Especially for those mindful of finding products for special diets, or higher health standards. Many organic items. We love ordering from them weekly. Orders arrive quickly and their customer service is top quality of you ever have questions. You speak to a real person. Service feels very individualized. Highly recommend Natura.

If I could give 0, I would. My order was delivered 3 weeks after the delivery date given to me when I bought the items. I contacted them after a few days of delay and told them I didn’t want the items anymore and asked them to reroute the package back to them. I was told someone would take care of it but they didn’t. Three weeks later, the unwanted package was delivered and I asked for my money back and how I could return the package. They sent me on their website page about the return policy which didn’t apply to my situation. I decided to open the box and what do you know, 2 bottles out of 4 were broken and all the liquid (clam juice) had been permeating the wrapping inside the box. I sent a picture and they still wouldn’t refund me. They are one of the worst companies to deal with. You can’t talk to someone over the phone, only emails. The time it takes with all the back and forth is a joke! Don’t buy there, you just might regret it!

I love ordering from this company. It is an easy process and conviennent. They have food for specialty diets. If you order over a certain amount you get free shipping.

I love Natura Market so much! I have been ordering from them for years. I love that I can get snacks that may not be readily available, very quickly (especially with their warehouse pickup option). I have told so many people about them and will continue to do so.

I like their website and checkout. Good selection of food products. Some items are out of stock. But overall good deals.

Website seemed really appealing to me since they carry a few items and products that are not easily available in Canada and only the United States. Made my order, received it and then realized there are a few items missing. I reached out and they did end up refunding me, but the whole process was so time-consuming that I don’t even know whether it was worth it at this point. With that, I’ll just say there are better more competitive companies that carry a wide variety of organic and natural products, reasonably priced and with much better customer service.