Naturehike Reviews 2

I purchased a tent that completely failed me during a short camping trip in the UK. Despite light to moderate rain, the tent floor was soaking wet, even with extra protection layers both under and inside the tent. The water seeped through the floor, making it cold, damp, and uncomfortable — totally ruining the experience.

I contacted customer service and provided detailed descriptions and photos. Their response? They dismissed the issue as “expected dampness” and claimed it was not a defect. Even worse, they ignored my follow-up when I explained that the floor was visibly wet and one of the poles was also bent.

For a product advertised as suitable for outdoor use, this is unacceptable. The material (Oxford polyester) clearly does not offer enough waterproof protection, even in typical UK weather.

I strongly advise others to avoid this brand until they improve their product quality and take customer feedback seriously.

#PoorQuality #UnresponsiveSupport #DisappointedCustomer

Naturehike Canada

Fast delivery, product receive as ordered, have change colour product return process and after sale services was excellent. If you want Naturehike product in Canada is the place to order, i would 100% recommended.