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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered 36 bottles of pomegranate juice, received 21 and 15 are missing, Customer service promised to refund for 15 bottles about a month . No refund received yet.

Beoordeeld met 1 van de 5 sterren

First time ordering, 13 items total, never again. Half of the items are dented and damaged, one completely broken, glass everywhere, mould inside so it was packed up already damaged. Outer box is perf... Toon meer

Beoordeeld met 5 van de 5 sterren

I received my order today from Naturitas, and everything arrived in perfect condition. The Lion’s Mane and Omega-3 came in lightweight plastic bottles, which were practical and well-packed. What rea... Toon meer

Beoordeeld met 1 van de 5 sterren

Pure scam, simple as that. AVOID AVOID AVOID. The only thing that works here is the website and the payment portal. Make an order here at your peril. You will be asked to provide additional inform... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. Natuurvoedingswinkel

Geschreven door het bedrijf

Naturitas is your online store for natural health. We were founded in 2015 with a clear mission: to make natural wellbeing accessible to everyone, through the widest range of food supplements, natural cosmetics, dietetics and organic food at the best prices. Today we serve millions of customers around the world, with a catalogue of over 45,000 products from the leading brands in the sector, as well as our own product lines, developed together with experts. Behind every product lies a rigorous selection process: we only work with brands and suppliers that meet our quality standards, so you can shop with complete confidence. We care about your wellbeing and the wellbeing of the planet, from the origin of our products to more sustainable packaging. We believe that taking care of yourself and taking care of the environment go hand in hand, and this conviction guides every decision we make. And above all, your experience matters to us. We want shopping at Naturitas to be easy, fast and secure: swift deliveries, multiple payment options and a real, approachable customer service team, available by phone, chat and WhatsApp to help you before, during and after your order. If something doesn't go as expected, we want to know about it and put it right. Thank you for being part of our #naturlovers community. Your feedback helps us improve every day.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

57 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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1,7

Alle reviews

(57)

23 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Order: 12000069866

I received my order today from Naturitas, and everything arrived in perfect condition. The Lion’s Mane and Omega-3 came in lightweight plastic bottles, which were practical and well-packed. What really impressed me was the Rhodiola extract: it came in a glass bottle, and was carefully wrapped in thick protective paper inside the box. That level of attention shows real care and foresight.

Thank you for treating even a single bottle as worthy of protection. That’s how systems earn dignity.

28 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Naturitas is a scam

Naturitas is a scam. Do NOT buy from them. I ordered vitamins and they NEVER left their country. NATURITAS told me it is stuck in customs. They refused to contact customs. They told me it was MY problem. I asked for refund many times they kept denying me my refund. They told me it left their factory and it is now my responsibility. They are TERRIBLE. I want my refund. This is a scam. BEWARE!

19 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Naturitas did not deliver the paid Item

Naturitas did not deliver the paid Item
and refunded only less than the half of the paid price.
Naturitas lied towards PayPal pretending having refunded more than actually has happened.
In stead of any sincere communication
Naturitas send Me very many automatically produced emails.
I shall not buy there again and can only warn about Naturitas.

18 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A lot of bad reviews

A lot of bad reviews.
Mostly carrier related issues broken/stolen.
My order was processed, packed and albeit sent from Europe somewhere, arrived in perfect condition to Ireland on time.

5*'s job done!

Thanks I'll be back!
😁

5 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pure scam

Pure scam, simple as that. AVOID AVOID AVOID. The only thing that works here is the website and the payment portal.

Make an order here at your peril. You will be asked to provide additional information ((most likely in another language than the one you ordered) despite it being provided in the original order (this will be repeated as a delay tactic). Then it all goes quiet. This Company will not deliver, read the other reviews, we can’t all be wrong.

10 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If you have any trouble with your…

If you have any trouble with your order, don't expect any support from Naturitas. I have ordered with them before and everything was good. This time my order was damaged and after two weeks and several E-Mails I still don't get any reaction.
I will not order again.

18 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Review of Naturitas

Review of Naturitas

I used to be satisfied with shopping at Naturitas, but my recent experience has left me very disappointed.

I placed an order well in advance, and the expected delivery date has already passed. I received no communication about any delay or issue with my order. If I hadn’t contacted the company myself, I would still be waiting without knowing that one of the products I paid for was actually out of stock.

Even more frustrating is that the product is still listed as available for purchase on the website, which is very misleading.

The responses I received feel like they were written by a machine, not a real person. There is a complete lack of empathy, responsibility, and proper customer service.

This is not the kind of experience I expect from a professional company. I feel like I’ve wasted my time and lost trust in the brand. I truly hope Naturitas improves both their communication and the accuracy of the information shown on their site.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered enzymes and paid in advance

I ordered enzymes and paid in advance, but the product was never delivered. After contacting them multiple times, I only received generic responses without any resolution – they neither sent the product nor refunded my money.

Their customer service does not take responsibility, and I feel scammed.
It’s clear they do not respect basic consumer rights or value their customers.

This was a very bad experience, and I strongly warn others to think twice before ordering from this website.

4 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Faulty products and services

I had a terrible experience with Naturitas and their customer service. I purchased four bottles of **Phyto capsules** worth **$130**, only to receive **three faulty bottles** with **discolored and discharged** capsules. When I contacted customer service, they gave me the most unprofessional and ridiculous response, claiming that this issue was **"due to the high percentage of ingredients of natural origin in the product."**

This is completely unacceptable! A professional company should have a **proper lab to measure and ensure quality control**, not just randomly fill bottles with "high percentages" of ingredients. This clearly shows they **don’t care about their customers' health or safety**—only about taking their money.

To make matters worse, I later found out that the **same issue happened to my friend**, though he was lucky and only had **one faulty bottle**. Clearly, this is an ongoing problem, and Naturitas refuses to take responsibility.

Avoid this company at all costs unless you want to waste your money on defective products and get nonsense excuses instead of real customer support!

30 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My order was delivered successfully and…

My order was delivered successfully and I am very happy. The name of the website says ie at the end which may make you think it’s Irish website and delivery is from Ireland. But it isn’t it took around 10 day for delivery to come as it shipped from Spain i suppose. I even thought they are scammers but not. The only thing is give it a bit longer time to be delivered. Happy with products.

17 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid this company at all costs!

I placed an order on Naturitas and didn’t receive my items for a month. Despite multiple attempts to contact their customer service, I only receive automated replies with no real resolution. There is no way to get a refund, and the lack of communication is unacceptable.

This company operates like a scam, and I strongly urge others to avoid shopping here. Save yourself the frustration and shop elsewhere with more reliable and trustworthy services.
My order # 12000056597 in Naturitas

27 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I stupidly gave this company a last…

I stupidly gave this company a last chance. For the fourth consecutive time there is issues.
This time.
Over 3/4 of a large order missing.
Out of date item in the small order I did receive several weeks ago.
No reply whatsoever except an automated reply to two submitted tickets for assistance.

I used to recommend this site to clients, I have spent many hundreds of euros. I don't know what has changed in 2023 but there must be significant issues within the company logistics for 4 consecutive orders to have missing/ broken/ out of date items.

Please reply to my email and authorise my refund.

I cannot at all recommend this company and before I could. To order again would be downright daft on my part.

Deeply disappointed.

Andrea

Order placed 28th Oct. No resolution in sight 20th Nov

28 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Oszuści!

Zamówiłam perfumy Florame Camelia Blanc, przyszło opakowanie bez perfum

8 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They are selling expiring products with…

They are selling expiring products with the expiring date erased. Also they give you a dose of the suplement you didn´t oreder and the laviling is incongruent. It has different dose printed in different parts of the bottle

29 september 2024
Review zonder uitnodiging

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