IT IS A TOTAL SCAM & HORRIBLE CUSTOMER SERVICE it arrived after about 6 weeks, there is not support after hours even though they advertise 24/7 and they are very rude, you never know who your... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The device malfunctioned. The contact with customer service about this was absolutely horrible. Reaction times of multiple days, or none at all. Tech support had no knowledge of their product. Repair... Toon meer
I really enjoy the split screen feature which allows you to have 4 different tabs open at once. I'm able to pull up my contacts and send messages through voice all while being able to pay attention to... Toon meer
With the ApplePlay NavTool, I love the safety aspect the steering wheel remote attachment provides. I can freely navigate through music, GPS, and phone calls without having to take eyes off of the roa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.
Contactgegevens
Verenigde Staten
- 877-628-8665
- customerservice@navtool.com
- navtool.com
3,1
Gemiddeld
482 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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This product is a life saver
This product is a life saver. It works great and is half the price of competing products!! It is also a plus that it is made in the USA. You can tell the quality is better than these Chinese made products. God Bless the USA
10 juli 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
NaviTool AppleCar Play
Initially, I had concerns about the new Navi tool Apple CarPlay. However, the installation was incredibly seamless and easy to navigate. This addition has eliminated the need for any phone fumbling while driving! Very satisfied with the product.
5 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
The Nav Tool for Apple CarPlay is a…
The Nav Tool for Apple CarPlay is a game-changer! With its intuitive interface and seamless integration, getting directions has never been easier. The navigation system offers precise and real-time updates, ensuring a stress-free driving experience. The voice-guided directions are clear and concise, allowing me to focus on the road without any distractions. The large, vibrant display makes it effortless to read maps and access essential information at a glance. Overall, the Nav Tool for Apple CarPlay has transformed my driving journeys, and I highly recommend it to anyone seeking a top-notch navigation solution. 5 stars without a doubt! ⭐⭐⭐⭐⭐
2 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
5 stars!
Navtool provides innovative technology that upgrades your vehicle's factory screen with functionalities like Apple CarPlay, Android Auto, and Navigation. The interface is user-friendly and installation, though it requires some technical knowledge, is quite straightforward with the provided instructions. Despite its relatively high cost, the value it brings through enhanced connectivity and convenience makes Navtool a worthwhile investment for any modern driver.
4 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Incredibly knowledgeable tech gurus!
Great wealth of information readily shared by this company. Very informative and knowledgeable in regards to the services that they provide - with a website that is easy to navigate! Highly recommend.
4 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
I had an exceptional experience with…
I had an exceptional experience with the company that left a lasting impression on me. Their customer service was truly remarkable, as they promptly addressed all my inquiries and concerns with a friendly and professional approach. The company's commitment to quality was evident in the product I received, which exceeded my expectations in terms of craftsmanship and performance. Furthermore, their innovative approach to problem-solving demonstrated their dedication to staying ahead in the market. Overall, the company's excellent communication, top-notch product, and forward-thinking strategies make them a standout in their industry.
4 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
This company is horrible
This company is horrible. The product may or may not work. If you are lucky to have it work, then good. If you happen to have any issues, they will not help resolve it. They do not provide anything needed to resolve the problem then claim you or your car are the problems and say, too bad.
29 juli 2023
Good customer service
Good customer service. Product is what was advertised. I would give it another star but I didn't like how long it took to install.
2 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Really glad I made the purchase
Really glad I made the purchase, I can use the apps I love now while driving. Convenient!
17 juli 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Navtool.com was incredibly helpful…
Navtool.com was an incredibly helpful website, it provided many of the essentials I needed for my 2008 GMC Acadia! And that's not the only car brand! There's products for just about every car out there!
5 juli 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
100% recommend!
Navtool is a must! the Apple CarPlay was the best decision I've ever made for my car. Easy to install, HD quality and multiple different selections to choose from! Highly recommend.
1 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
NavTool is such a fantastic product
NavTool is such a fantastic product. As someone who wants all of the cool gadgets of the latest car, but doesn't want to pay the price of a new car, the tools are a happy medium. It's important for me to be able to use my Apple iPhone features to make calls and navigate me, as I do work from my car a lot of the times. NavTool is able to give me the latest technology such as Apple Car Play without having to buy an entirely new car or radio system. I highly recommend this product.
3 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Enhancing driving experience tool
I recently had the pleasure of using the Navtool product, and I must say. It exceeded all my expectations! This incredible device has truly transformed my driving experience. The installation process was straightforward. I was initially hesitant about the setup, but Navtool’s user-friendly instructions and the dedicated customer support team made the process a breeze. Within minutes, my vehicle system was enhanced with Navtool’s cutting-edge technology
25 juli 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
NavTool Review: Upgrade Your Acura ZDX (2010-2013) with Apple CarPlay
If you own an Acura ZDX model from 2010 to 2013 and find yourself wishing for the convenience of Apple CarPlay, the NavTool is here to fulfill your dreams. This innovative device allows you to seamlessly integrate Apple CarPlay into your existing stereo system, unlocking a world of possibilities and enhancing your driving experience.
5 januari 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
The NavTool Review!
The integration works seamlessly with my iPhone and the installation was pretty quick! I love that I can access and enjoy all of my favorite apps on my car's display. It's pretty awesome!!
3 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
I like the products and reliable prices…
I like the products and reliable prices with discounts and good customer and technical support.
1 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Great selection and easy to shop
Great experience all around with NavTool. Selection is fantastic. I came to the website looking for my 2014 Lexus ES350. Great support as well. Lots of good information is already on their website and I find it easier to navigate than other similar company sites.
2 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Simplified my driving experience!
Extremely impressed with Navtools Apple Carplay interface. It has made my life so much easier and I need all the help I can get!
1 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Very helpful
Very helpful. I was able to add Apple Car Play to my vehicle very easily.
3 augustus 2023
Review zonder uitnodiging
Antwoord van NavTool
We hope you are enjoying your product
Your happiness is our number one priority
Here are the top 5 reasons why our customers leave us 5-star reviews:
1. NavTool is 100% Made In the USA – the only video interface company that makes products in the USA.
2. NavTool is 100% Automotive Grade.
3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team.
4. NavTool Highest Quality of products.
5. NavTool Friendly US based Customer Service Team
Navtool have stolen my money, and are trying to stop me telling you.
This is an edit of my original review - I had to rewrite this because Navtool responded to my original review with a bunch of untruths to try to remove themselves from any responsibility for my experience.
Advice for Future customers of Navtool:
I paid money for my device 1 September in 2022 and I am yet to receive it. todays date is 17th July 2023. I have had zero proactive communications from Navtool, so I have chased them up all times. Each time I received a one sentence answer with the excuse that there is a global microchip shortage and I will receive mine shortly. Eventually my efforts to receive updates drew no response at all. I would use the online messenger, email, through LinkedIn, even calling the number on the website and I get no response or updates. I have begun making the request to ask for my money back. still no response. To this day I have paid my money, and have no goods from Navtool, and they are not responding to my attempts to get information or cancel my transaction. IN FACT the only indication I have that there is anyone present at the Novtool company is in their hurried and desperate attempts to have my comments on this Trustpilot platform removed or debunked. Navtool fought so hard to have this review removed, that TrustPilot required me to Send all evidence of this experience to Trustpilot including emails and communications through messengers which I have luckily saved. Dear potential customer of Navtool - I would advise you to think twice - there are plenty of other solutions on the market as I have found. I have purchased with no reference to chip shortages, and are now operating well in my car.
To Navtool:
as other feedback I have seen, It takes very little to just focus on customer service with clarity and honesty rather than making vague excuses. I have diligently held on and waited for a year for you to deliver although your feedback was never more informative than one sentence and not apologetic whatsoever. I gave you more than a chance, and warned you for months that I would be taking the actions I did to inform other prospective customers on platforms like this, but you chose to let me down and steal my money. After all that you tried to paint me publicly as a liar be commenting here that I had received the product and it had been stolen from my front door... I work from home, and the couriers all know me by name. If you had delivered this to me I would know. I live in a little town in a community of surfers. No one steals from peoples doorstep here. Besides, If you had sent the parcel, I would imagine you would have sent reliable and trackable advice that you had dispatched my parcel, which you didn't. You haven't sent ANY proactive information regarding this order, let alone a tracking code for delivery of my parcel.
RETURN MY MONEY
To Trustpilot:
I note that you specifically required me to prove my case before you would publish this feedback. You involved the company Navtool on two occasions and on each occasion they pushed me to prove my case which I did with copies of the emails, and my requests for information. Now I note that navtool was able to make comments which were not checked by myself before publishing, and you did not offer me the opportunity to review before they were published. You have all the information, please use your best justification and if you agree with me, as neutral members of this dispute, If the comment is still published on your platform I trust you have read it, applied your understanding of the facts provided to you from all sides and you agree that my feedback should remain here as a warning to other potential customers.
4 juli 2023
Antwoord van NavTool
Thank you for reaching out to us regarding the stolen package. We understand your frustration and want to address your concerns in the best way possible. After investigating the matter, we would like to provide you with some clarification.
Our records indicate that the package was successfully delivered to the address you provided through our trusted courier service. Once the delivery is completed, our responsibility for the package's security ceases, as it then becomes the recipient's responsibility to ensure its safe receipt.
We genuinely regret that your package was stolen from your porch. We sympathize with the inconvenience this has caused you.
Once again, we apologize for any inconvenience caused, but kindly note that our obligation to you was fulfilled by ensuring the package's successful delivery.
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