Beautiful dress designs and great quality. Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the... Toon meer
Bedrijf heeft geantwoord
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Beautiful designs. The wedding collection is fantastic, unique and great quality. Try on option before you buy is such a great choice for those looking for wedding dresses as you could try different o... Toon meer
Bedrijf heeft geantwoord
Fantastic experience all round. Ordered dresses via the try before you buy scheme which is an excellent service. But also booked an appointment at the Kings Road store to choose my wedding dress with... Toon meer
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Beautiful designs for dresses and accessories; fast delivery. Great sale price for a cape to co-ordinate with a vintage N&T dress for my wedding in August. Asked the chatbot if the champagne colours a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Contactgegevens
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Verenigd Koninkrijk
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Uitstekend
397 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The dress was beautiful and elegant and…
The dress was beautiful and elegant and perfect
Thanks for fast delivery
23 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that you found the dress beautiful and elegant, and that it arrived quickly. 💖 We hope you enjoy wearing it for your special occasion!
I replay love the ease in the use of…
I replay love the ease in the use of the website and the ease of returns , and quality of product cannot be overtopped as for me is the best option and first option can never be anything .
22 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful review! 💖
We’re delighted to hear that you love the ease of using our website, the smooth returns process, and the quality of our products. Knowing that we’re your first and best option truly means the world to us ✨
Thank you again for your kind words and support!
it’s brilliant
it’s brilliant, so elegant and beautiful.
your store is very unique.
Thank you
17 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that you find the piece elegant and beautiful, and we truly appreciate your kind words about our store being unique 💖
Thank you again for your support—it really means a lot to us!
Loved the try before you buy
Loved the try before you buy. I ordered 3 dresses and I found my wedding dress thank you xx
13 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
We’re so happy to hear this 🥰✨ Thank you for sharing! Finding your wedding dress is such a special moment, and we’re honoured to be part of it 🤍 The try before you buy experience makes it even more exciting! Wishing you the most beautiful wedding day—thank you again 💕
Hattie Ruffle Ankle skirt-perfect and on time
I ordered the Hattie Ruffle Ankle skirt for my courthouse ceremony. I don't often buy clothes online, especially from abroad, because I fear the delays and complications in case the product is not what I expected.
Everything was perfect here. I placed my order Monday evening and the skirt was delivered to me, beautifully packaged, within a week (I live in Athens, Greece). It fits perfectly (I used the N&T measurements). The skirt is beautiful, wonderful details, loved the texture.
All in all, a great experience.
15 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for taking the time to share such a thoughtful review ✨ We’re truly honoured that you chose the Hattie Ruffle Ankle Skirt for such a special occasion—congratulations on your courthouse ceremony 🤍
We’re delighted to hear that everything arrived quickly and beautifully packaged and that the fit and details were exactly what you hoped for. Knowing that we could make ordering from abroad a smooth and reassuring experience means so much to us💫
Wishing you all the very best, and thank you again for trusting us with such a meaningful moment 💕
Great design and superior quality
Great design and superior quality, as well as great fit. Delivery was quick.
21 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind review! We’re thrilled to hear you loved the design, quality, and fit, and that your order arrived quickly. Your feedback truly means a lot to us, and we look forward to welcoming you again soon to shop with us!
Gorgeous dress
Always lovely outfits and friendly customer service.
Bought lots of my evening gowns here.
This dress is gorgeous ideal for Christmas and any special occasion.
11 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Jean. We’re thrilled to hear you’ve enjoyed our outfits and customer service over the years. It means a lot to us that you choose our gowns for your special occasions. We’re so glad you love the dress — it really is a perfect choice for Christmas and beyond. ✨
We look forward to helping you find more beautiful pieces soon! 💛
I’m usually very skeptical about buying…
I’m usually very skeptical about buying clothes online. I’ve never heard of the store, but I loved the dress so much that I decided to give it a shot. And Oh My God! I have absolutely no words to describe how beautiful it is! The color is beautiful, the flower details are just extraordinary and the one shoulder just gives the dress a modern look. The quality of the dress is visible, there were no excess threads I had to cut.
I bought it and within 3 days it was here (fastest delivery I have ever seen, and for reference I do not live in the UK).
I do have to say that you have a client for life! Thank you for giving hope for a hopeless bride to be!
5 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing such a heartfelt and thoughtful review Juliana 💕. We’re truly delighted that you took a chance on us and that the dress exceeded your expectations in every way — from the colour and floral detailing to the one-shoulder design and overall quality.
It’s wonderful to hear that the delivery was so quick, even outside the UK, and your kind words about the craftsmanship mean a great deal to us.
Knowing that we could bring joy and confidence to a bride-to-be is incredibly special. Thank you for your trust and your beautiful message — it genuinely made our day 💗
Awesome just as the picture classy
Awesome just as the picture classy
7 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback, Vidhi — we’re delighted to hear you found the piece just as beautiful and classy as in the photos ✨
We hope to welcome you back to shop with us again.
My dress arrived promptly and was…
My dress arrived promptly and was nicely packed and I was lucky enough to get a 25% discount too. They do come small to size I ordered Size 14 but I am an 12 in most other brands.Looking forward to wearing it on the 23 January 2026.
Thank you x
5 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback, Judith— we’re delighted to hear your dress arrived promptly and that you were able to enjoy the 25% discount as well.
We’re glad the size worked out for you, and we really appreciate you sharing your experience with the fit.
We hope you absolutely love wearing your dress on 23 January 2026 — it sounds like a very special occasion.
Thank you again for choosing us ❤️
Arrived torn
I ordered this dress for an event. It arrived with a hole in the box and a tear on the front which meant it lost sequins. I was offered either a 15% discount if I went to a seamstress (which would have cost more than the discount and I had no time) or a replacement if I ordered again with express delivery (with no guarantee it would arrive in time, but the delivery fee would be waived as a gesture of goodwill). For the price you would hope the dress would be packaged properly and not placed in a thin flimsy box and token paper.
2 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for taking the time to share your feedback Carla— we truly appreciate it.
We are very sorry to hear about the condition in which your dress arrived and the disappointment this caused, especially when you needed it for a special event. This is certainly not the experience we aim to deliver, and we completely understand how frustrating it must have been given the time pressures and cost involved.
Your comments about the packaging and resolution options are extremely valuable to us. We are reviewing this feedback with our fulfilment and quality teams to ensure we improve both the protection of our garments and the service offered when issues occur.
Once again, please accept our sincere apologies for the inconvenience you experienced.
Really great dresses were beautiful…
Really great dresses were beautiful just sizing was difficult ended up with size 20 but otherwise I’m size 14.
Arrived in good time and lovely packing .
My wedding dress received many compliments and would have been great to actually see them all in an outlet as can only order so many .
28 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback — we truly appreciate you taking the time to share it.
We’re delighted to hear that your dresses arrived promptly, were beautifully packaged, and that your wedding dress received many compliments — how wonderful! ✨
We’re sorry to hear that sizing proved challenging, and your comments are really valuable to us. We’re continually reviewing our size guidance and availability, so insights like yours help us improve. Your note about wishing there were more opportunities to view dresses in person is also important, and we’ll make sure this is passed along to the relevant teams.
Once again, thank you for choosing us for such a special occasion. If there’s anything we can assist you with in the future, please don’t hesitate to reach out to our customer care team. 💐
Great Service
Great Service, arrived on time, Great quality jumper, ordered two 🙂
2 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback Deborah. We’re delighted to hear your order arrived on time and that you’re happy with the quality — even better that you loved it enough to order two! 😊
We really appreciate you taking the time to share your experience, and we hope to serve you again soon. 💕
My fourth dress now with the shop and I…
My fourth dress now with the shop and I am always happy with the experience.
28 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful feedback Yonida. We’re thrilled to hear this is your fourth dress with us — what an amazing compliment. It means a lot to know you’re consistently happy with your experience.
We truly appreciate your support and look forward to helping you again in the future ✨
The dress is beautiful
The dress is beautiful, but really disappointed it was stuffed in a box half the size it needed to be. It was posted without an outer box so it’s defaced with an address label and writing from the delivery courier. Plus I couldn’t get the dress back in the box for storage, so I’ve had to buy a box myself… it genuinely spoiled the experience of purchasing such an expensive dress, definitely not what I expected from such a respected brand.
28 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your feedback Sarah, and we’re very sorry to hear about the issues with the packaging. We completely understand how disappointing this must have been, especially when purchasing such a special dress.
To help us ensure a better experience in the future, please do raise any issues like this with our Customer Care team, ideally with photos. Feedback like yours is incredibly important to us so we can continually improve our service and delivery standards. It will also allow us to escalate to the carrier.
We truly appreciate you taking the time to let us know, and again, our sincere apologies for the inconvenience caused.
The quality of all the dresses is…
The quality of all the dresses is unmatched.
It was easy to try them on and then choose whether I want to purchase them or not. Harper Concierge were also very efficient and their customer service overall is spectacular. Thank you for the pleasant experience!
22 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful feedback Fatima. We’re delighted to hear that you enjoyed trying on the dresses and that the process made choosing your perfect dress easy.
It’s fantastic to know that our Harper Concierge team provided efficient and exceptional service — we’ll be sure to pass your kind words on. Your compliments truly mean a lot, and we’re so pleased you had such a pleasant experience with us! 🌸
Loved it
Loved the design, quality and it was a really good delivery experience too
1 december 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback! We’re thrilled to hear you loved the design and quality of your order, and that your delivery experience was smooth and enjoyable.
We really appreciate you taking the time to share your experience! 🌸
Everything is marvellous
Everything is marvellous. It's a pity I had to return the dress because it's too big for me and I Hope I could find the right size very soon.
17 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words! ✨ We’re sorry the dress wasn’t the perfect fit this time, but we hope you find the right size very soon. 💖 Please don’t hesitate to reach out if you need any assistance with sizing or our collection!
Absolutely beautiful
29 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much! ✨ We’re thrilled to hear you love your purchase! 🥰 We hope to welcome you back to shop again with us💖
Lovely dress but no way was it a size 18
25 november 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your feedback, Sue. I’m truly sorry to hear that the dress did not feel like a true size 18 — we completely understand how disappointing that can be, and we appreciate you taking the time to let us know.
For future purchases, we recommend checking our online size guide, which includes detailed measurements for each size. And if you’re ever unsure, please don’t hesitate to reach out — our Customer Care team is always here to help with personalised sizing advice to make sure you feel confident in your selection.
We really do value your experience with us, and we hope we can welcome you back to shop with us again soon.
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