Beautiful dress designs and great quality. Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the... Toon meer
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I received the most beautiful and exquisite dress and it worked so well on my spring wedding day. It has delicate, wonderful flowers and hearts and is so nice and comfortable to wear.
Bedrijf heeft geantwoord
Beautiful designs. The wedding collection is fantastic, unique and great quality. Try on option before you buy is such a great choice for those looking for wedding dresses as you could try different o... Toon meer
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Fantastic experience all round. Ordered dresses via the try before you buy scheme which is an excellent service. But also booked an appointment at the Kings Road store to choose my wedding dress with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Contactgegevens
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Verenigd Koninkrijk
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Uitstekend
397 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I really have nothing but high praise…
I really have nothing but praise to say about the excellent customer service I received from Nurcan, who went above & beyond to reassure me and guide me with my questions and concerns about my big purchase of my dream wedding dress. I will be recommending and speaking highly of Needle & Thread at any chance I get!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your wonderful feedback Aislinn. We’re absolutely delighted to hear that you had such a positive experience and that Nurcan was able to support you throughout your special purchase. Your kind words mean a lot to us, and we’re so happy you found your dream wedding dress with Needle & Thread.
Wishing you all the best for your upcoming wedding — and thank you again for recommending us so highly! 💕
I am having trouble returning.
I ordered the dress in red, Easy to order, it arrived quickly and it was very beautiful, charming and well-crafted. I loved the details of the elegant embroidery on the soft tulle and the ruffles in it were somewhat coarse tulle, which made it stand up and more elegant and luxurious. The fabric was generous from the bottom and very wide to the point that I wanted to hold its end and spin like a child. The designer’s wonderful fingers are safe, but I faced a problem with the size, as it is very small and narrow, and I want a larger size than it. I did not find the return page and I do not know how to request a return, so please help me as soon as possible.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review — we’re delighted to hear how much you loved the dress and all its beautiful details. We’re sorry to hear about the sizing issue and completely understand how disappointing that can be.
Please email our Customer Care team at customercare@needleandthread.com
,and someone will promptly get back to you to assist with your return and next steps.
Beautiful and high quality dress.
Beautiful and high quality dress.
Super nice support via email and fast delivery. Overall super happy that I found this shop.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Shirin! We’re so happy to hear that you love your dress and that our team could make your experience enjoyable. It’s wonderful to know you found us, and we hope your dress brings you lots of joy whenever you wear it! 🌸
Overwhelmed by the beauty of the dress!
Whenever I emailed when I had questions everyone was very quick to respond. I ordered my wedding dress and when I opened the box I was crying. The lace and the fabrics of the dress were so delicate and beautiful. I can’t wait to wear my dress for my special day.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback. We’re truly delighted to hear that you had a positive experience with our team and that your wedding dress made such a special impression — your kind words mean a lot to us.
We hope you have the most wonderful wedding day and that your dress makes it even more memorable. 💕
No customer service! Have spent 2 days trying to order…
Have spent 2 days trying to order dresses for my wedding! Unable to use try before you buy but says I can’t order. Tried ordering and paying in full upfront, won’t accept payment. Contacted both customer services and harpers to find out the reasons why, and have also rung to be told it’s being looked into? ! Very disappointed and now looks like I will have to go elsewhere for my wedding dress
15 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
We’re so sorry to hear about the difficulties you’ve experienced while trying to order your wedding dresses — we completely understand how stressful this must be, especially at such an important time.
I can see that our Customer Care team has already responded to your query, but if you haven’t received their reply, please do reach out again so they can assist you directly and get this resolved as quickly as possible. Your experience is very important to us, and we truly hope we can help you find the perfect dress for your special day.
excellent
Used the try before you buy service which was brilliant. Dresses are stunning and excellent quality
16 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words Kate! We’re so happy to hear you loved using our Try Before You Buy service and that your dresses were everything you hoped for. It means a lot to us that you took the time to share your experience. 💕
The dress is more beautiful than the…
The dress is more beautiful than the pictures! Totally in love! It’s also true to size and fits perfectly
14 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely feedback Azaiez. We’re delighted to hear that you love your dress and that it fits perfectly. It’s always our goal to create pieces that look just as beautiful in person as they do in the pictures. 💕
Gorgeous products
Great website with clear info on all products. Easy ordering process especially try before you buy ordering. With clothes this gorgeous you need to try several
8 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your kind words Lynne! 💕
We’re so happy to hear you found the website easy to use and enjoyed the Try Before You Buy experience. It’s the perfect way to explore your favourites — especially when the dresses are this gorgeous! 😍
We hope you found the perfect one and look forward to welcoming you back soon! 💖
Fantastic customer service
Fantastic customer service. Order multiple dresses and they have been amazing, fast delivery and quick refunds on the ones I returned.
My favourite dress came back in stock and it arrived the next day.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review! 💕
We’re so glad to hear you had a great experience — from fast delivery to easy returns, and even securing your favourite dress when it came back in stock! ✨
Your kind words truly mean a lot to the team. We hope you continue to love your Needle & Thread pieces! 💖
Bride dressWildflower Ditsy Bodice Ankle Gown Champagne
The dress is truly beautiful, flattering, delicate, comfortable, original, and unique. The purchasing and shipping process was perfect. I'm very happy and grateful.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your beautiful review Leticia! 💐
We're thrilled to hear how much you loved the Wildflower Ditsy Bodice Ankle Gown — it truly is a special piece, and we’re so happy it made you feel beautiful on your big day 💖✨
It means the world to us to know the purchasing and shipping experience was smooth too. Thank you for choosing Needle & Thread — and congratulations! 🥂
Antwoord van Needle & Thread
Thank you so much for your kind words!
We're so glad to hear you found our service professional and the delivery quick.
We hope you love your purchase and look forward to welcoming you back again soon! ✨
Prefect dress for my wedding :)
4 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Lila 💕 We're so thrilled to hear the dress was perfect for your wedding day✨ Wishing you a lifetime of love and happiness 💫
Would love it if you had a shop…
Would love it if you had a shop somewhere. But the try beforevyou buy was good.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your feedback! We're so glad to hear you enjoyed the Try Before You Buy service — it's great to know it made your experience easier! ✨
We completely understand the wish for a physical shop — it’s something we’d absolutely love to explore in the future. 💖 In the meantime, we're here to help with anything you need online.
Thanks again for shopping with us!🌸
Mother of the bride pending
Thank you so much, I am so excited to be mother of the bride in Crete next summer with the most amazing dress!
Perfect Pefect Pefect from ordering sending back and ordering different size!
Super fast,
Thanks again team Neddle & Thread x
7 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Linda! 💕 We're absolutely thrilled to hear you're loving your dress — how exciting to be mother of the bride in Crete next summer! ✨
We're so glad the ordering and return process was smooth for you — and thank you for your kind words about our team 💌
Wishing you the most magical day — you’re going to look incredible! 💫
Really good service of delivery
Really good service of delivery, the dress is amazing and true to size.
30 september 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Ivana! 💖
We're thrilled to hear the dress is a perfect fit and that you were happy with the delivery service ✨ Your kind words mean the world to us – enjoy wearing your beautiful dress!
Brilliant experience - will definitely purchase again.
I placed my order with Needle and Thread on a Tuesday evening and it was with me on Thursday (I am based in rural Ireland). I was really delighted with the quick delivery as I had a last minute problem with my wedding dress and I ordered the Rosie ballerina dress as a replacement. The dress is absolutely beautiful and was beautifully packaged even the smell from the fabric was lovely! I am looking forward to wearing it at my wedding tomorrow. Worth noting I did size up and the dress fits perfectly.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Hannah! 🌟
We’re thrilled to hear your order arrived so quickly all the way to rural Ireland — just in time for your special day!
The Rosie ballerina dress sounds perfect, and we’re so happy it fits you beautifully 💃✨. We hope you have an amazing wedding day tomorrow and feel absolutely stunning in your dress!
Thank you for choosing Needle and Thread and for sharing your experience with us.
Wishing you all the best! 🌸
Stunning dresses
Dresses arrived on time beautifully packaged and were stunning! Unfortunately not suitable for occasion so returned but would not hesitate to order again
24 september 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for your lovely review Sue!
We’re glad to hear the dresses arrived on time and beautifully packaged. We’re sorry they weren’t quite right for your occasion, but we really appreciate your kind words and look forward to helping you find the perfect outfit next time.
Thanks again for choosing us! ❤️
Great experience, wonderful dresses
Great experience with Needle & Thread. I used Try-Before-Buy to get four dresses to try at home. I picked one to keep and returned the others. That was a wrench! They were all so beautiful and well made it was hard to pick. I also appreciate they are ethically sourced and made in India. Will definitely be a repeat customer.
22 september 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your experience, Emma. We’re delighted to hear you enjoyed trying on the dresses at home and found it so hard to choose – it’s always a tough decision when they’re all so beautiful. 💖
We’re also thrilled that you appreciate our ethical sourcing and craftsmanship. We can’t wait to welcome you back for your next special occasion!
LA IMPORTANCIA DEL TALLAJE INCLUSIVO
El vestido es muy bonito, cómodo y ligero, pero quizas lo mejor de esta experiencia, ha sido que no encontré en toda españa una tienda online que tuviera vestidos de novia y fiesta de calidad con tallas más allà de una 44 ficticia que la realidad ajustaba más a la 42. Encantada con el tallaje inclusista, el servicio y la rapidez.
21 september 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you so much for sharing your experience! We’re thrilled to hear that you loved the dress and that our inclusive sizing made a difference – it’s something we care deeply about. 💖
We’re also delighted that our service and speed helped make your experience even better. We can’t wait to welcome you back for future special occasions!
“I received the evening dress without…
“I received the evening dress without its travel cover. The dress itself is beautiful, but I was a bit disappointed that the protective cover was missing.”
11 september 2025
Review zonder uitnodiging
Antwoord van Needle & Thread
Thank you for your feedback Salma, and we’re so glad to hear you loved the dress! 💖
We do want to clarify that travel bags or dress covers are not something we provide with any of our dresses, but we really appreciate you sharing your thoughts. Your feedback helps us consider how we can continue to improve the experience for our customers 🌸
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