I had a delay in my order and messaged to ask about it, had such a prompt reply and was actually listened to about the need for my order to come on time for a particular event. Within minutes it was s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could hav... Toon meer
Bedrijf heeft geantwoord
Orange Foil Halter Maxi Dress - Exceptional from start to finish! Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.
Bedrijf heeft geantwoord
Love the gold detail ,it will look fabulous with a simple black top on my holiday and some strappy gold sandals ,great fit and lovely material,nice and light for packing ,very flattering with the soft... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Contactgegevens
Verenigd Koninkrijk
- customercare@needsnolabel.com
- needsnolabel.com
4,2
Goed
152 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great service and delighted with item
The item arrived very quickly and it's a perfect fit. Am really pleased with it and will be looking out for similar items on the site. Thank you
7 mei 2026
Review zonder uitnodiging
From ordering and receiving my parcel…
From ordering and receiving my parcel so quick and easy and gorgeous dresses
30 april 2026
Antwoord van Needs No Label
Hi Zoe,
Thank you for your kind feedback. We're so pleased to hear your ordering experience was quick and easy, and that you love the dresses. We hope you enjoy wearing them!
Many thanks,
NNL Customer Care
Antwoord van Needs No Label
Hi there,
Thank you for the lovely comment and we hope to see you again soon!
Many thanks,
NNL Customer Care
Love the gold detail ,it will look…
Love the gold detail ,it will look fabulous with a simple black top on my holiday and some strappy gold sandals ,great fit and lovely material,nice and light for packing ,very flattering with the soft ruching at the side ❤️
29 april 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Julie,
Thank you for your lovely feedback. We're delighted to hear you love the gold detailing and flattering fit. It’s great to know the lightweight fabric and design make it a perfect choice for your holiday wardrobe. We hope you enjoy wearing it!
Many thanks,
NNL Customer Care
Impressive
I had a delay in my order and messaged to ask about it, had such a prompt reply and was actually listened to about the need for my order to come on time for a particular event. Within minutes it was sorted and delivered......really happy with the customer service. I actually felt somebody was interested to help. That is very rare these days. Well done.
28 april 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Amanda,
Thank you so much for your kind feedback. We’re really pleased we could respond quickly and get your order to you in time for your event. It means a lot to hear that you felt listened to and supported—our team works hard to provide exactly that level of service.
We truly appreciate you taking the time to share your experience and hope to see you again soon!
Many thanks,
NNL Customer Care
Unhappy
Odd sizing and shape. Poor quality material and manufacturing.
7 april 2026
Review zonder uitnodiging
Antwoord van Needs No Label
We’re sorry the fit wasn’t right for you on this occasion, but we really appreciate you taking the time to share your feedback—it helps us improve.
We hope to have the chance to welcome you back in the future and find a style that feels just right.
Many thanks,
NNL Customer Care
Nice fitting, well priced dress
Nice fitting, well priced Maxi, wrap style dress, which is exactly as described/shown. I'm 5ft 5ins and the length will be perfect with heels or wedges.
18 april 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi there,
Thank you so much for your lovely review! We’re so happy to hear the fit and style met your expectations and that it matched exactly what you saw online—that’s always our goal.
We hope you love wearing it!
Many thanks,
NNL Customer Care
Orange Foil Halter Maxi Dress
Orange Foil Halter Maxi Dress - Exceptional from start to finish!
Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.
16 april 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Victoria,
Thank you so much for your wonderful feedback! We’re delighted to hear your order arrived so quickly and that you love the Orange Foil Halter Maxi Dress—it’s such a standout piece!
It means a lot to us that you had an exceptional experience from start to finish, and we can’t wait to have you shop with us again soon!
Many thanks,
NNL Customer Care
Antwoord van Needs No Label
Thank you so much! We’re so glad you love the dress!
Many thanks,
NNL Customer Care
Great service and lovely dress and for…
Great service and lovely dress and for ist time a true
Usually the size on the bust is a bit small
28 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi there,
Thank you for the lovely review and we take onboard your feedback regarding the bust sizing. We hope to see you again soon!
Many thanks,
NNL Customer Care
Fantastic brand and amazing selection.
Fantastic brand, and amazing quality clothing. Stunning selection of unique pieces!
17 maart 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Katie,
We really appreciate you leaving us such a lovely 5* review and hope you shop again with us soon!
Many thanks,
NNL Customer Care
Amazing customer experience and clothes
Amazing customer experience and gorgeous clothes! Highly recommend.
17 maart 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Cat,
Thank you so much for your 5* review and we hope to see you again soon!
Many thanks,
NNL Customer Care
Disappointing
Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could have a professional alter the bust to fit my size 14. This was the only way for me to get a suitable dress.
Another issue is the store’s return process. I will never order again because they require proof of the dress defect, which I find unreasonable. Nothing is easy here.
2 maart 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the issues you encountered with the dresses. This is certainly not the level of quality or service we aim to provide.
We understand how frustrating it must have been to receive two items with the same defect, and we appreciate your patience in trying to find a solution. Your comments regarding the return process are also very important to us, and we will be sharing this feedback with our team as we continually work to improve our procedures and make them as smooth as possible for our customers.
If you’re open to it, we would really like the opportunity to look into this matter further and assist you. Please feel free to reach out to our Customer Care team via our customer care email address, and we’ll do our best to help resolve the issue.
Thank you again for bringing this to our attention.
NNL Customer Care
True to size
True to size. Great quality. Delivery was very quick.
21 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Nicola,
Thank you for taking the time to leave us a review! We're really happy to hear your positive feedback and hope to see you soon!
Many thanks,
NNL Customer Care
Antwoord van Needs No Label
Hi Claire,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and that it arrived quickly. Your recommendation means a lot to us, and we look forward to seeing you again soon!
NNL Customer Care
Dress was lovely but too small n too…
Dress was lovely but too small n too long but difficult to return, I send an email as requested but haven’t had any response, I would never had ordered if I knew it was going to be this much trouble!!!!!!
26 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Debra,
I understand you’ve had some trouble arranging your return — I’m really sorry for the frustration this has caused.
As we are a concession brand selling through Debenhams, returns do need to be arranged directly with us via our customer care email at customercare@needsnolabel.com. Once you contact us, I can use your email address to generate and send over your return label.
Alternatively, if you’re happy to provide your email address here, I can arrange the return for you straight away.
Many thanks,
NNL Customer Care
Good service from start to finish
Ordering of item was easy and it was received in good time as well. Dress is really nice and so comfortable to wear. I returned my first item due to incorrect size and there was no issue with that either - received money back quickly.
31 december 2025
Review zonder uitnodiging
Antwoord van Needs No Label
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear you found the ordering process easy and enjoyed the dress. We’re also glad your return was smooth and hassle-free and we look forward to serving you again soon!
Many thanks,
NNL Customer Care
Loved the dress I ordered just too low…
Loved the dress I ordered just too low in the bust area for me so unfortunately had to send it back
4 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Thank you for your feedback. We’re so pleased to hear you loved the dress, though we’re sorry it wasn’t quite the right fit in the bust for you.
We appreciate you giving it a try and hope to help you find a style that’s perfect for you next time.
Many thanks,
NNL Customer Care
Fabulous service
From order to delivery everything was spot on , was given notification at every step , easy order and delivered within 3 days .
Dress is beautiful and true to size .
17 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Val,
Thank you for your wonderful feedback. We're pleased to hear that everything from ordering to delivery went smoothly and that you found the updates helpful.
It's great to know your dress arrived quickly and that you're happy with the fit and quality. We truly appreciate your support.
NNL Customer Care
Arrived really quickly
Arrived really quickly. Absolutely love the dress. It is a lot longer than it looks on the website which is a good thing. My sister bought the same dress and when I saw the length I wanted to get one too. Maybe the model is a giant!
10 februari 2026
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Katy,
Thank you for your kind review. We're delighted to hear your dress arrived quickly and that you're pleased with the length.
We appreciate your helpful feedback about the fit, and we’re so glad both you and your sister are enjoying the dress.
Many thanks,
NNL Customer Care
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