Absolutely stunning dress. Delivered next day even though I didn’t pay for next day delivery. Amazing value will definitely be purchasing more!
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Lees wat reviewers zeggen
I had a delay in my order and messaged to ask about it, had such a prompt reply and was actually listened to about the need for my order to come on time for a particular event. Within minutes it was s... Toon meer
Bedrijf heeft geantwoord
Disappointing. I ordered two dresses of the same model, same color, size 14, and both arrived with defective busts. However, since I really liked the design, I ordered one size larger so I could hav... Toon meer
Bedrijf heeft geantwoord
Orange Foil Halter Maxi Dress - Exceptional from start to finish! Ordered the dress on Wednesday and it arrived the next day. The dress is fabulous and I will be buying more from you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Needs No Label offers women an extensive array of affordable clothing in current styles, made from quality fabrics. With an emphasis on captivating prints and timeless shapes, we aspire for our designs to become wardrobe staples. We have a clothing obsession. With the possibility to dress up or down, shop our gorgeous prints and feminine silhouettes in sizes 6-18. Our passion lies in empowering women to feel confident, feminine, and beautiful, and NNL is here to elevate your personal narrative!
Contactgegevens
Verenigd Koninkrijk
- customercare@needsnolabel.com
- needsnolabel.com
4,3
Uitstekend
153 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Lovely dress arrived the next day
Lovely dress arrived the next day - no problems with the website or ordering service
28 februari 2025
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Gillian,
Thanks for taking the time to leave us a 5* review! We hope to see you again soon!
Many thanks,
NNL Customer Care
A really good shopping experience
Easy to order, this dress is beautiful and fits well. A really good shopping experience from start to finish.
15 januari 2025
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Tina,
Thanks so much for leaving us such a great review! We hope to see you again soon!
Many thanks,
NNL Customer Care
First time ordering & won't be my last!
Have never ordered from this website before, needed a dress for my engagement party, they had a champagne sequin style I liked and it was much cheaper than another one I'd seen elsewhere. The dress arrived today, I was kept up to date all along with how the shipping was going & the dress is so beautiful. I'm very happy, would definitely shop here again!
14 januari 2025
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Rebecca,
Thank you for leaving us a 5* review! We are so happy that you had such a great shopping experience with us, as is our aim! We hope to see you again soon.
Many thanks,
NNL Customer Care
Avoid buying here. Dress arrived damaged, struggled to get refund.
Dress arrived damaged on 31st December. I emailed them as soon as I opened package. after a bit of difficulty getting the return label sent back straight away. After receiving an email that it had been returned on 4th January. I asked when I would receive a refund. numerous emails more saying it needs to be checked first and can take 10 days. Over 10 days later still no refund and no response so have had to resort to claiming back via resolution centre with PayPal. I would avoid buying from this company. Terrible service. And clearly liars from their response to this. Have emails and delivery notes to prove.
29 december 2024
Antwoord van Needs No Label
Hi Natalie,
We are sorry to hear that you had a negative shopping experience whilst shopping with us. I have looked into your refund and can see that there was an unexpected delay in receiving your parcel back to our warehouse so apologies for this. We always strive to offer a smooth returns process so appreciate the feedback.
Thanks,
NNL Customer Care
Great service
Great service! I purchased a dress over the busy Christmas period and even thou I am living in Ireland and it took a bit longer to get to me I was kept up to date on where the delivery was. Dress was fab and great quality so I purchased the same in another colour 🙈
31 december 2024
Antwoord van Needs No Label
Hi Karen,
Thank you for leaving us a 5* review! We only recently activated Ireland shipping and are always working hard to improve our service so this is great to hear. We hope to see you again soon!
Thanks,
NNL Customer Care
Great service
Great service - easy to order and delivered very promptly. Dress very good quality
29 december 2024
Antwoord van Needs No Label
Hi Rose-Marie,
Thank you for taking the time to leave us a 5* review, it is very much appreciated! We hope to see you again soon!
Many thanks,
NNL Customer Care
No sign of my refund after weeks
No sign of my refund after several weeks. No contact details on their website. I returned a dress several weeks ago which was confirmed as received by them on 13th December. They then issued the refund on 18th December, however it ‘failed’ which has never happened before. Shockingly awful customer service.
With the cost of living crisis, purchasing a dress is not something I normally do, however I had a Christmas work event which I needed to find an outfit for, so ordered a few different options. This one from needs no label was not right, hence the return. It’s unacceptable to leave customers waiting for so long to receive their money back.
13 december 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Frances,
Sorry to hear that you have had a negative experience whilst shopping with us. I have looked into your return and apologise for the delay to your refund. The Christmas holidays combined with a PayPal issue that is now resolved have caused this to take longer than normal however please note that we do state to allow up to two weeks on our website.
We do also have a 'Contact Us' section on our website where a member of our customer care team will always be on hand to resolve any issues.
Many thanks,
NNL Customer Care
Beautiful dress and very quick delivery
5 december 2024
Antwoord van Needs No Label
HI Niki,
Thank you so much for leaving a 5* review, we're so glad you enjoyed your experience with us!
Thanks,
NNL Customer Care
Disappointed with the poor quality of…
Disappointed with the poor quality of the material & looked different to photo . Also it was too long
28 november 2024
Antwoord van Needs No Label
Hi Claire,
So sorry to hear that you were dissappointed with your order. I will be sure to pass your feedback on to the relevant teams as we always want our imagery to be truly representative of our product.
Many thanks,
NNL Customer Care
Excellent quick service
Excellent quick service, and my dress is beautiful.
12 december 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Sharon,
We're so pleased to hear about your great experience shopping with NNL and hope you see you again soon!
Thanks,
NNL Customer Care
Antwoord van Needs No Label
Hi there,
Thank you for taking the time to write this lovely review!
Thanks,
NNL Customer Care
Fabulous jumpsuit
Very efficient service. Lovely jumpsuit which actually accommodated my HH bra size, sadly have to return as they were just too long for me.
5 november 2024
Antwoord van Needs No Label
Hi Katy,
Thank you for leaving us a 5* review and are glad you loved the product despite your garment being a little long. We always appreciate feedback like this and will be sure to pass on to our buying team!
We hope that you continue to shop with Needs No Label!
Many thanks,
NNL Customer Care
Decent
The satin skirts I bought fit really well but I felt the quality of the fabric was lacking when you consider the price.
7 november 2024
Antwoord van Needs No Label
Hi Alexandra,
Thank you for taking the time to leave us a review. I will be sure to pass on your comments to the relevant team as we value our customers feedback above all else and are always striving to deliver the best possible product to our customers.
Thanks,
NNL Customer Care
Antwoord van Needs No Label
Thank you for taking the time to leave us a 5* review!
NNL Customer Care
Very disappointed with this company…
Very disappointed with this company bought 2 dresses to try for size, returned them both paid via PayPal but still waiting for a refund via PayPal 7 days after refund submitted!!! Refund should have been instant is now via cheque which still haven’t cleared from their account 7 days after refund submitted, reported to customer services still waiting for a response/refund!!! This has put me off ordering again…..
29 oktober 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Nicola,
I have looked into your refund and can see that customer care responded to you the same day. Regarding receiving your refund, we do ask customers to allow up to 10 working days from us receiving your parcel and I can see that it has only been 4 days in your instance as of today. Your refund should be with you imminently.
Thanks,
NNL Customer Care
Excellent communication!
Excellent communication!! I love, love, love this brand, it's new to me but I can certainly see myself becoming addicted to their clothes. I ordered a jumpsuit for delivery on Tuesday, it arrived Weds but that's fine, the communication was excellent and my jumpsuit is smashing.
28 oktober 2024
Antwoord van Needs No Label
Hi Judith,
Thank you for taking the time to leave us such a great review and we are excited to have you as a repeat customer! Enjoy the jumpsuit!
Thanks,
NNL Customer Care
Love this brand
Love this brand. This is the 4th dress I’ve brought in this shaping as it’s perfect fit for me, usually!
This particular dress is not such a good quality! No lining, tighter fit, zipper hard to get past the waist seam joint! Just not as nice as previous 3 dresses which I love and get lots of compliments about!
Will try to return this one.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Needs No Label
Hi Lynn,
Thank you for taking the time to leave us a review and we really value your feedback. Having looked into your orders, I can inform you that the brown animal satin dress, your most recent purchase, is one of our first styles and has a fit that we have since improved on, hence you keeping the other styles. Please note that going forwards, all our empire waist dresses have the improved, looser fit as our buying team take all fit comments on board.
I hope this helps!
Thanks,
NNL Customer Care
Love this piece so much, have styled it with heals and flats so it’s super versatile.
Live this piece so much,
9 augustus 2024
Antwoord van Needs No Label
Hi Ruth,
Thanks for taking the time to leave us a 5* review!
Thanks,
NNL Customer Care
Antwoord van Needs No Label
Hi Korinna,
Thanks so much for supporting our business!
Thanks,
NNL Customer Care
Beautiful dress
Beautiful dress! I’ve gotten so many compliments every time I’ve worn it. Perfect for so many occasions and really flattering.
9 oktober 2024
Antwoord van Needs No Label
Hi Emma,
We are so pleased to hear about the reaction to your dress! Thank you for taking the time so leave such a positive review!
Thanks,
NNL Customer Care
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