Neo Energy Reviews 

Do not use this company shocking service changed to them in April took payments out for months but getting gas and elec off old supplier still rang emailed live chat still wait g someone to ring me and get my money back from them

56% increase in gas tariff from 1 Oct.

This is a variable rate, so should not be exposed to this level of consumer abuse.

I have only been with them 4 months.
Disgusted.

Also, no online portal. Not even a basic one to submit readings or view bills. This is from the 1970s avoid.

Appalling customer service - premium rate phone number; don't reply to emails or voicemails; bill to estimated reads rather than actuals; no online facility.

Very cheap prices so probably won't be around for long

After signing up to NEO energy I read the reviews and was worried I had made a bad decision.

Well here we are several weeks later and the switch went really smoothly. Thus far my experience has been positive and I did speak to customer services and found them very helpful.

I also switched my neighbours who are in their 80's at the same time. Their switch also went smoothly. They had never moved energy suppliers so the switch will save them a massive £700 a year.

NEO have very competitive prices and I felt it important to leave some positive feedback. Therefore if you are considering switching I would suggest you have nothing to lose in giving NEO a try.

Ispoke for 20 minutes with Chad he seemed to agree with me about my problems with Neo Energy made loads of promises lets see if he keeps his word Because so far I have found Neo customer services full of promises but deliver nothing its their last chance or i will be switching supplier ASAP

I wouldn't even rate one star. The customer service no hasn't worked for the last 2 months I have tried to call. The help desk only take messages, promising call backs, not one call back. Newly changed electric supply in July, overcharged on monthly payment 2 days after switch over, emailed and was advised it would be credited only to find grossly overcharged again in August with no sign of any credit. Cancelled by emailthe electric supply and now have had no acknowledgement of the cancellation or even of the credits owed. Would advise DO NOT USE this Company.

Thank you Chad for your customer service you was brilliant and keep up
To it I appreciate you returning my call it took 5 days for some one to get back to me I look forward to receiving your excellent customer service

I have for over 8 weeks tried to obtain a receipt for money paid in June to no avail Numerous phone calls and promises to be phoned back and E-Mails sent but no response.I refuse to pay any more money until it is received.Thank goodness i never set up a Direct Debit.Worst company i ever dealt with.Keep well away.

I tried to switch to Neo energy as they were the cheapest on the market, gave over all info including bank details and... nothing.

I assume they didn't want my business, because I didn't get a single email for about 3 weeks, when they finally said they have setup my direct debit.

The thing is, when you switch supplier, the new one is supposed to inform the old, who can object if you have debt with them, and send out the obligitory 'we're sorry to see you go' email. However none of this happened with Neo. They didn't inform my current supplier, who I actually resigned up for another year because they were the next cheapest. Neo just attempted to double charge me.

I sent numerous emails saying I don't want to be their customer, I never even signed a confirmation contract, but they are still pressing ahead with automatic emails, but responding to none of the replies.

Hopefully this review will put people off. If everything switched fine, then I wouldn't have found out about the complete lack of customer service and been locked in for a year, so at least there is that saving grace. But for now, avoid.

This shambles of a “company” should be shut down!!!! Official complaint is now with the ombudsman!!! Owe me money and NEVER get back to your just fobbed off for the last 3 months, I literally have no words - AVOID

They need to be shut down!!!

Avoid at all costs. We switched provider. They then charged us twice when there should be no charge. We notified them. They said they would contact us by a certain date with a resolution. They did not and have just double charged us again and not responding to new communication. We are effectively paying 3 energy bills. About to go to bank to charge back. System obviously highly floored and customer service is even worse. You have been warned!

If I could give no stars I would. Been with them since May and only just set up my direct debit payment, after numerous emails and phone calls. Customer service is well there are no words I can write on here for how terrible it is. As such I have now applied to switch supplier. Just sent in my first pictures for my first bill. I bet that comes through quickly even though they can’t sort anything else out that quick.

Good service, and thorough.

Terrible, waited months to sign up all they did was take my debit details and wouldn't contact me even when appointments were made. The only time they replied to me was when I told them I wanted to cancel.

Well here we go again joined this shower of s--t in March 2021 no bills I kept emailing them a few phone calls always promising to get back to me one phone call from a rather brash woman demanding I set up a direct debit I hung up and messaged them again and demanded a bill they replied £1295 pounds for four months supplie I left these clowns on 17th August 2021 now their e-mailing asking if I can supply the opening and closing readings for them such incompetence needs addressing please don't go with this company no stars from me so glad I left

Do not be fouled by the sales staff.
I am disabled and have mental health problems. At the time of talking to them and offering a wonderful deal. I was informed that the deal with my present provider was ending. (Not till 2029) The change went ahead and as we are always told they do everything. The change over was in the June, however they took £42 from my account on the 27th of May. This left me £8 for 5 days and I was unable to get the basic shopping. (Friends helped) I phoned the company on a number of occasions and the girls I spoke to were pleasant. That was as far as it went, no return phone calls to explain, so I went back to old supplier. But now I need to get to money back they have taken from me. Please don't touch this company.

Avoid this company like the plague although it will be tempting with their low prices. I tried to set up 64 accounts with them which they managed to set up around 40 before they took £2700 in direct debits then became uncontactable. months later and after setting up the accounts elsewhere i still cant get hold of anybody to get my money back. DO NOT sign up with this company, symbio energy and utility point are next cheapest at the moment

I've just had three months of agony with this outfit, but finally put right by Liam who sorted the problem. Basically nobody told me that they only supply account statements every three months (not monthly). So while you make monthly payments and supply monthly meter readings, statements are 3-monthly. so not good customer service generally, but otherwise ok.

I have to say switching to neo energy was the worst mistake of my life this company has no regards for anyone I stayed less than one month with them had over 300 pounds taken from my account has been trying to get my money back for months without any joy every time I called they tell me the same thing as if it a machine and not an actual person. What ever you do do not join this company

Well sadly further to my nice review of them it turned out that none of my properties had been 'switched' ; I called my old supplier and not a single one had had any notification at all from Neo energy. I got an email a few days before the switch saying my DD had been set up; then later the same day, another email per property saying the DD had been cancelled. I called the direct customer service number that I had previously found, not the 0808 one which you just get someone who will 'pass the message on'. All of a sudden that direct number has an auto message 'I'm sorry, due to circumstances beyond our control we are unable to take your call' and same ever since. Now their website says they are not taking on any new customers. Someone did call me back once, and I managed to get out of them that they have around 3000 customers. Hardly a dent in the UK population. Something appears to be seriously wrong with Neo energy, and it's a shame as the first lady to call me back seemed decent and wanted to help. Even the 'I'll get someone to call you back' receptionist seemed to remember that I had called not that long ago and oh it's still not sorted tone of voice! Prices seemed good, website seemed ok??? Sort it out Neo!!!