Neo Direct Reviews 

Purchased an ice machine six months ago via eBay. It started to leak and as the purchase was well out of eBay's 30 day warranty I contacted Neo. They swiftly sent a prepaid label to return. I've been chasing a refund for over two weeks. It was promised within 3-5 working days. This time frame has expired. Communication is poor: endless automated responses. I've emailed again this morning asking them to escalate the situation. It took three weeks of constant emailing to achieve the refund. Customer services kept telling me I'd been refunded via PayPal. The biggest pain is there's no facility for a dialogue as every message generated an acknowledgement and didn't answer any questions or move things on. I assume they thought I'd just give up and go away!!

So Far i have had a gazebo delivered with no fittings and so it is useless. Today i have had 2 carts delivered, both with parts missing, and so they are both useless.

Cases were good quality
Exceptional value for money
Arrived 2 days after ordering

Still awaiting a delivery date after a week

Product exceeds my expectations (small egg BBQ). Delivery was excellent (overnight DPD)

Neo Black 1.7L Electric Ice Cube Maker
This is the 2nd machine to develop the same leak within a year, poor quality stay away, Item is less than a year old and out of warranty

Ordered Neo suitcases ( DUX041798130 ) from Neo direct via Debenhams. The suitcases are NOT as described. The wrong sizes and wrong wheels. Having to wait for an answer from them through Debenhams. I am travelling on the 30/06/2025. Why is everything is so slow with these people? When will the return label be sent and my money back in my account? Why are the suitcases still advertised at Debenhams with the wrong description?

Superb company to deal with. Their customer service is second to none. Products are high quality and any minor issues are resolved speedily, efficiently and ultra professionally.

Communication was good, products arrived when they said they would and in good condition.

Beautiful when they r up and put together

Bought through Debenhams DUX040747728 . Neo have had my return for over 3 weeks. No refund, no communication at all.

Got what I needed ordered and delivered in good time

Great yorkshire based (?) customer services. 2 minutes on the phone and a warranty replacement is on its way.

Delivery was good, product was ok, I found it a little flimsy

I just enjoyed the chairs.

I received the goods in good condition

I WAS SENT THE COMPLETELY WRONG ORDER THEN HAD TO WAIT FOR IT BE PICKED UP NOW I AM STILL WAITING FOR MY REFUND ALSO FOUND THE SAME ITEM HALF THE PRICE ELSEWHERE.

Fantastic product, fast delivery, all round great experience.

ive had one of the gaming chairs for around 5 months and already the footrest is broken, both armrests dont hold my arms because they just wave around, the backrest is slightly tiled to the left and broken, the gas that lifts the chair up and down makes a loud bang when i sit on it at max height, the usb cable that is meant to be plugged in for the "massage" pillow gets wrapped around the chair and stops it from moving, and the massage pillow is just a tiny pillow that vibrates
Edit: The foot rest has completely broken off now.