Warm and friendly staff throughout the organisation selling an exceptional product ( I know because I am extending a patio made of the same product put down 5 years ago). The delivery driver David r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really friendly helpful delivery service from John and Andrejs, both took care with the decking when unloading, can't fault it. Delivery on time, with helpful updates. Thanks
Bedrijf heeft geantwoord
Craig went beyond what he needed to do and was a true ambassador for Neo Timber. Despite me being let down by Neo Timbers office staff Craig was determined that my two and three quarter drive to... Toon meer
Very happy with my delivery this morning by a lovely man called David! He went through my order with me to make sure it was all there and was very helpful by carrying my order through to a suitable pl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Contactgegevens
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Verenigd Koninkrijk
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great decking materials expertly…
Great decking materials expertly advised and fantastic delivery
25 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Stephen,
Thanks so much for the great review!
We're really pleased you're happy with the decking and found the advice helpful.
Vision
NeoTimber Customer Services Executive
Andrejs was very helpful and polite…
Andrejs was very helpful and polite also called me to let me know his arrival time
28 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Kevin,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so helpful and polite.
Vision
NeoTimber Customer Services Executive
Antwoord van NeoTimber
Hi Ryan,
Thank you so much for the great review.
I'll be sure to pass this on to John. We're really pleased you had such a great delivery service.
Vision
NeoTimber Customer Services Executive
John was a really helpful and friendly…
John was a really helpful and friendly towards us.
16 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Ben,
Thank so much for the lovely review.
I'll be sure to pass this on to John. We're really pleased he was so helpful and friendly towards you.
Vision
NeoTimber Customer Services Executive
Antwoord van NeoTimber
Hi Deborah,
Thank you so much for the great review.
I'll be sure to pass this on to Wayne. We're really pleased he was so helpful.
Vision
NeoTimber Customer Services Executive
Perfect service
25 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Paul,
Thanks so much for the great review. We're really pleased you had a great service with us.
Vision
NeoTimber Customer Services Executive
Very good service from start to finish
Very good service from start to finish. Andreas the delivery driver was very prompt and helpful. Many thanks
24 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Bill,
Thank you so much for the lovely review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so prompt and helpful.
Vision
NeoTimber Customer Services Executive
I wasn't in when Kyle delivered
I wasn't in when Kyle delivered, but I was told about the care he took in handling the boards. Very much appreciated.
Edit: I also had a second batch on Thursday. AndrejS was equally as attentive with the delivery. Excellent service 👍🏻
16 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Huw,
Thanks so much for the lovely review.
I'll be sure to pass this on to Kyle. We're really pleased he took such care handling the boards, even though you weren't in to see it yourself.
Vision
NeoTimber Customer Services Executive
Kevin helped us unload it all very good…
Kevin helped us unload it all very good help
24 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Tom,
Thanks so much for the great review.
I'll be sure to pass this on to Kevin. We're really pleased he was so helpful getting everything unloaded for you.
Vision
NeoTimber Customer Services Executive
Great delivery driver
Helpful on telephones. Delivery driver Andrej S went above and beyond, top man. Product looks good altho it is in packaging so not too easy to tell if any damage. I hope the fitting and life span is as good as the staff representing the company.
23 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Kim,
Thanks so much for this great review.
We're really pleased our phone team could help, and I'll be sure to pass this on to Andrejs. It sounds like he went above and beyond for you.
Hope the fitting goes smoothly!
Vision
NeoTimber Customer Services Executive
Good experience
David the delivery driver was very helpful and friendly. Decking is good quality
23 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Liam,
Thanks so much for the great review.
We're really pleased David was so helpful and friendly, and glad you're happy with the quality of the decking.
Vision
NeoTimber Customer Services Executive
Great service
The delivery was prompt and the driver, David, was friendly and obliging.
Very impressed
18 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Kate,
Thank you so much for the lovely review.
I'll be sure to pass this on to David. We're really pleased he was so friendly.
Vision
NeoTimber Customer Services Executive
Delivery was on time as agreed
Delivery was on time as agreed, had a phone call from Andrejs 45 min before arriving and he carried all products to the end of garden without complaint. Second time using this company and will do again.
21 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Gary,
Thank you so much for this great review.
I'll be sure to pass this on to Andrejs. We're really pleased he called ahead and carried everything to the end of the garden without any issue.
Vision
NeoTimber Customer Services Executive
Great product
Great product, amazing colour and delivery was very fast. Customer service also brilliant.
4 augustus 2026
Antwoord van NeoTimber
Hi Kamila,
Thank you so much for the lovely review.
We're really pleased that you're happy with our products and that the delivery was so fast. It's great to hear our customer service team could help too.
Vision
NeoTimber Customer Services Executive
Deluxe solid composite decking board
Really good product, really pleased with the quality and finished installation appearance.
What l would say is the website photos don't do the board justice.
31 augustus 2026
Antwoord van NeoTimber
Hi Darren,
Thanks so much for this great review.
We're really pleased you're happy with the quality and finished look of the decking.
Vision
NeoTimber Customer Services Executive
Very good service and friendly…
Very good service and friendly delivered on time
18 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Terry,
Thank you so much for the great review. We're really pleased the service left such a good impression.
Vision
NeoTimber Customer Services Executive
Wayne professional delivery
Wayne was on schedule, polite, helpful and exercised great care around the delivery process.
18 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Elizabeth,
Thanks so much for the great review.
I'll be sure to pass this on to Wayne. We're really pleased he left such a brilliant impression.
Vision
NeoTimber Customer Services Executive
Craig went beyond what he needed to do…
Craig went beyond what he needed to do and was a true ambassador for Neo Timber.
Despite me being let down by Neo Timbers office staff Craig was determined that my two and three quarter drive to pick up materials was not wasted.
He even drove to your alternative Warhouse to ensure that my customer would not be let down this weekend.
I will send a separate email outlining the failings of your office and feel sure that if they play back my taped conversation then they will understand my annoyance.
One again a big thank you to Craig and his team.
John
18 september 2026
Review zonder uitnodiging
Composite Garden Furniture
Overall very pleased with my purchase. The furniture is as described and just what we wanted. Very easy to assemble. Unfortunately the packaging was damaged on delivery which resulted in some slight damage to the corner of the table, but not enough to worry about, superficial scratches. Was disappointed that the delivery company literally just delivered to the side of the road and did not ring the doorbell or make any attempt to inform that they had arrived. No idea how long the delivery had been there before we discovered it!
4 september 2026
From ordering to delivered by the ever…
From ordering to delivered by the ever helpful John, we'll done team.
16 september 2026
Review zonder uitnodiging
Antwoord van NeoTimber
Hi Paul,
Thanks so much for the great review!
I'll be sure to pass this on to John. We're really pleased the whole process went smoothly.
Vision
NeoTimber Customer Services Executive
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