I got opted into a pension that I did not want was not even asked! When I ring to opt out and get a refund! I’m faced with huffing and puffing on the other end of phone! Then told I need to ring bac... Toon meer
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Lees wat reviewers zeggen
Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... Toon meer
Bedrijf heeft geantwoord
I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... Toon meer
Bedrijf heeft geantwoord
A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contactgegevens
4 Ripon Street, S9 3LX, Sheffield, Verenigd Koninkrijk
- 01142433000
- info@nest.co.uk
- nest.co.uk
3,7
Gemiddeld
181 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Top notch customer service
A lot of back and forth in order to make sure the product was received in line with my expectations, but the team at Nest, particularly Tine, worked so hard to ensure everything was sorted and that I was happy. Super impressed
1 augustus 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi,
We will be sure to pass over your message to Tine - who will be pleased to hear it. Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest
Woeful experience.
Woeful experience. We’re undertaking a full house renovation and have to buy light and furnishings for the whole property. To start we needed the first 2 lamps for the entrance and ordered these from Nest. We were away on delivery and as soon as we arrived back - on day 14 from order - we realised one of the lights was the wrong colour. As it was bank holiday weekend we waited until Tuesday to call and let them know we needed to exchange for correct colour. We got a call the next day to say that because it was beyond 14 days (ignoring the fact that 14 fell on the bank holiday weekend) they wouldn’t exchange the item.
We had a list of items we planned on purchasing through them but are jow ordering from Innes and Heals.
The most shortsighted customer service I’ve experienced in a long time.
29 augustus 2023
Review zonder uitnodiging
Agent did their best to get the order…
Agent did their best to get the order out by intervening and asking for help from the warehouse- dpd delivered the following day which I really needed and the product is lovely, good quality
17 augustus 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Nilu,
Thank you for your feedback, this is great to hear and we are glad that you are enjoying your product.
Our sale team will be delighted to hear your feedback - we will be sure to pass this on.
Thanks again.
Team Nest
Louis Poulsen lamp from China!
Nest sent us the wrong product a more expensive version of the lamp we ordered and then they sent two!!! We were honest and let them know. We had to email them twice before we got a response. £1500 worth of lamps! They collected both lamps and didn’t even give us the first product we ordered. No thanks and only offered me ten percent off my next purchase. Apparently Louis Poulsen lamps are made in China and they charge £755 for it!!!!!
1 augustus 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Rina,
Thank you for your feedback.
I am truly sorry to hear of your experience, this sounds very unusual. Following a thorough search of our system, I’m afraid I have not been able to locate any orders under your details or any returned Louis Poulsen items as you refer to either.
I am eager to investigate and resolve this for you, please can I kindly ask you to contact our Customer Care Team via phone: +44 114 2433000(option 2) or via email: info@nest.co.uk and we will of course look into this for you as a matter of urgency and resolve swiftly.
Our customers are our top priority, we strive to provide a joyful customer journey and an excellent customer experience every time, it saddens me to hear of your unhappiness.
Rest assured I will do all I can to help you upon contact with myself and our team.
I look forward to hearing from you,
Kind regards,
Customer Experience Manager
Great customer service by Sarah
Great customer service by Sarah, responsive and very helpful
6 juni 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Kikku,
We’re so glad to hear your feedback and will be sure to pass your comments on to Sarah!
If there is anything else we can help you with please get in touch.
Team Nest
Excellent customer service
Excellent customer service. I was kept informed every step of the delivery of some big furniture. Prior to delivery, I was contacted by a real person (not some automated process) asking for more details to ensure a smooth delivery and confirming services such as unpacking, furniture placement and returning package for recycling. Delivery was on time by a third party logistics partner and one of the items got scratched in the unpacking process by them. They registered the issue themselves and Nest was promptly in contact (again by real people) offering a sustainable solution which I was happy with! Will definitely trust Nest again when purchasing furniture items!
16 mei 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Sara,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to the rest of our team. Please do let us know if there’s anything else we can help with.
Team Nest
I had great customer service from ~Nest…
I had great customer service from ~Nest and have become a regular customer due to their products, but also their customer service. Communication is excellent and delivery is always prompt and efficient. I would highly recommend these guys if you want designer furniture that you wont find elsewhere
3 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Steve,
Thank you for your feedback, this is great to hear!
The team will be delighted to hear your feedback - we will be sure to pass this on to them.
Thanks again.
Team Nest
I mistook this business for Google Nest…
I mistook this business for Google Nest as I had a technical query
Toni at this business replied immediately apologised and pointed out my mistake
If this is an example of their rapid response to queries then all bodes well should you wish to buy from them
18 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Peter,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest
Excellent customer service
I sent an email to Nest.co.uk regarding a product bearing the same name but which has nothing to do with their products.
They could have just deleted my email but the reply I got from Toni was so helpful and kind and I would have no hesitation in recommending them for their excellent customer services.
Thank you
17 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Maggie,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
NEST is terrible!!!!!
NEST is terrible! Don't buy from them if you value your time and money. Ordered two bookcase units, one arrived with missing parts and took 3 weeks to send replacements, which arrived broken. Another 2 weeks to wait for new parts. Delayed delivery, poorly assembled, and had to hire a professional to fix it. NEST's compensation? £100 gift card for next purchase. Total joke. Buy elsewhere.
16 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Thank you for taking the time to leave a review with feedback.
We are thankful for both good and bad feedback. The good allows us to celebrate our wins and the bad we can take important learnings from for the future.
We are very sorry to hear that you are unhappy with your experience. Our Customer Care Team are aware that this has not been a smooth journey for you, for which we can only apologise, but this is through no fault of Nest. We can assure you we have done all we can to help you.
The products ordered were produced for you by the brand. In the event that things go wrong, as we do not make and manufacture the goods ourselves, we do not hold stock of spare parts, therefore it does mean unfortunately that lead times apply for these as you have experienced.
With any products placed in transit, there is always a risk of damage. You have been very unlucky on this occasion to have two issues back to back. This is certainly unusual - we can only apologise for any inconvenience caused.
As we understand now, the problems have been resolved as swiftly as possible and free of charge. You now have two perfect pieces which pleases us to hear.
We have provided a gift card to you as a gesture of goodwill in addition to resolving the issues. This is a thank you for your patience and co-operation throughout the process, we realise this has been frustrating but with many factors beyond our control we thank you for bearing with us.
We’d like to finally acknowledge your comments around the poor installation. We have on our records that you advised our team that the installation was successful so we are very sorry to hear that this is was not the case. Please can you provide our team with more information on this via info@nest.co.uk and we can work with you to put this right.
Thank you again for taking the time to leave a review.
We wish you all the best.
Team Nest
Sarah thank you
Contacted the wrong nest company and Sarah replied with the detail and web site I needed to visit . Very helpful
Thank you Sarah
14 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Victor,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Contacted the wrong company and…
Contacted the wrong company and received an e-mail back straight away from one of the girls.
Really pleasant company.
She didnt need to e-mail me back.
Kind regards
Eric
14 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Eric,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Very helpful and a quick response
4 april 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi AL,
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest
Nicest people
Contacted this Nest company by mistake and I received just the best reply from Fatima who was nice enough to send me a hyperlink to the actual Nest that I needed. I used the link and sorted my issue. Thanks Fatima
30 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Paul,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Fantastic assistance
30 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Rosetta,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
A very helpful reply !
I contacted this company too thinking it was Google nest. Sarah sent me a lovely email and gave me the telephone number. I should’ve used. What a helpful company!
28 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Gerry,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Sarah is the beat
27 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Mr Ashlee from the firm was very…
Mr Ashlee from the firm was very helpful to provide telephone number of google nest. However, this telephone is no longer working and awkward google wants people to telephone US headquarters. Mr Ashlee also mentioned that their firm is not dealing with IT products but different items.
17 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Ashok,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee.
Please do let us know if there’s anything else we can help with.
Team Nest
I emailed the wrong Nest company by…
I emailed the wrong Nest company by mistake, instead of ignoring me Ashlee was kind enough to send through the relevant information for the right company.
In the end, my issue was resolved.
Thanks Ashlee :).
17 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Franco,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
Great customer relations
Like a lot of other people, it seems, I thought I was contacting Google Nest. I thank Toni for being so helpful and informative. I'm sure the Nest company is getting these wrong enquiries all the time so thank you fir your patience and I wish your company every success, you have great staff.
13 maart 2023
Review zonder uitnodiging
Antwoord van Nest.co.uk
Hi Rodney,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest
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