Nest.co.uk Reviews 

Excellent customer service, Fatima is an asset to the company giving me excellent care and information in my assistance to find exactly what I was looking for.

Got in touch with Becky today regards some advice on a light . I was very impressed with her can do attitude quick replys and emails. Professional and above and beyond. Nothing but 5 stars thank you

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easier.
Kept us informed on delivery, we're delighted with our rug, even better than the swatch!
Will definitely shop with them again.

I really like Nest. I stumbled upon them accidentally whilst researching a product, and I've found them to be the "best in class" for home furnishings. I've taken risks in my product choices, and each time it's really paid off. The delivery services Nest use are exemplary, as is their customer services. I feel more and more confident in the company each time I use them. Thank you, Nest.

Excellent response, even though they weren’t the contact that I needed for my products they put me in touch with the correct company thanks Becky 👍

I bought 6 chairs from Nest and could not of had a better experience! The quality of the chairs was exemplary, the service was outstanding. Thank you Nest for restoring my faith in online shopping!

Even though I got the wrong company Ashley was a fantastic help pointing me in the right direction in a very timely manner. Many thanks for your time and effort.

Great experience shopping first time on Nest. I chose a lamp that was later found to have a long lead time and the sales rep (Fatima) contacted me to suggest a substitute item. They were really friendly, speedy and prompt.

I searched a lot for the coffee table I wanted and found it on your website.
I contacted customer service and got a quick reply from the lovely lady Becky with all the answers to my questions. Becky was very helpful, patient and kind to me. And at my request, I received a price quote from her and decided to purchase another table in a different size. In conclusion, I had an excellent shopping experience when I am from another country and everything was done with the help of the emails.
I will definitely continue to purchase from Nest.co.uk.
So thank you very much for everything dear Becky.
Greetings and all the best,
Alona Shahar

I reached out to customer service in error. I was trying to locate a different Nest entity. However, this Nest replied promptly and directed me to the correct entity.

6 months after ordering usm completely damaged

The refund processing nest said it would proceed, but...

No progress at all for two months?

Wrong company. Initially was 1star for other Nest but its wrong one. Polite lady explain that over phone and even offer help in getting in contact with correct Nest. Wish my Nest had same customer service.

I contacted Nest (via email) by mistake. I thought I was contacting Google - Nest. Had a same day response from Sarah explaining my error and that they were not in a position to help. But then went on to give me contact details for Nest support. With service like that I would certainly purchase lights and furniture from an obviously professional company. 5 stars.

Great website but let down by customer service. Unfortunately, they wouldn't accept a return made within the return window because "they couldn't find my request" even though I provided the proof of it being sent. Such a shame and a very bad e-commerce experience.

I mistakenly contacted Nest.com whilst trying to contact Google nest. The wonderful Sarah explained my error and provided a link with a phone number for Google nest. That for me goes above and beyond what you would expect when contacting the wrong company. Thank you very much Sarah, your help was much appreciated.

Thank you for delivering the sofa to Japan.

It took a little while, but it arrived in perfect condition.

phenomenal company, great people working for them and Becky was so helpful. They provide the best services with speed and efficiency. Would highly recommend!

Great experience - thanks

I also contacted this company incorrectly thinking it was related to the Nest Thermostat!
Despite this, their reply was quick, polite and as helpful as it could have been, and gave me some alternatives to try. Thank you.