This company doesn’t have good product support. I bought the R3 and have some problems with the core features like Ping Optimizer which doesn’t work (among other things). They released a beta firmware... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Outstanding support and customer service! I would like to express how impressed I am with Netduma’s support. Even though my device was out of warranty, I was trea... Toon meer
I liked the Adblock feature very much, it works across all devices and its not strict it just blocks anounying ads. Also how easy DumaOS to use is impressive. You can use it with no experience a... Toon meer
Bedrijf heeft geantwoord
I recently got a Netduma R3 and it is absolutely incredible. Absurdly easy setup and I'm getting 20-30% better performance on hardwired download speeds. It has a built in adblocker, it looks like a sp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The only Gaming Router in the world that will fix lag. Get the best connection possible with the greatest Gaming features on the planet. Unleash the full potential of your home network with the Netduma R3 gaming router. Designed for gamers, streamers, and power users, the R3 harnesses cutting-edge technology to eliminate lag and deliver flawless performance on all your devices. With advanced features like Geo-Filter 2.0 and Ping Optimiser, enjoy lightning-fast, low-latency gaming and buffer-free streaming. Plus, its intuitive interface gives you complete control of your network with ease. Get ready to dominate online. Join the R3volution.
Contactgegevens
9 Journey Campus, The Quad, CB3 0AX, Cambridge, Verenigd Koninkrijk
- netduma@netduma.com
- netduma.com
3,8
Goed
106 reviews
Heeft nog niet op negatieve reviews gereageerd
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Best around
Best around got 3 netduma from R1 xr500 R2 best routers on the market
2 september 2021
Review zonder uitnodiging
Antwoord van NETDUMA
Hi Kelvin, it's great to hear you're getting the most out of DumaOS! Thank you for your kind words and we hope you continue to enjoy everything the R2 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Doesn’t work, no support, too short of return policy. Shady business
Ton of people have reported their Netduma router dropping internet connectivity. They hide posts, delete forum threads, and worst of all…no firmware updates to fix it after a year. These routers are absolute trash pumped up advertising but backed up by nothing but a lack of professionalism, skill, and quality. Plain and simple, the router does not work. 15 minutes from the time I turn it on until it drops internet…100% of the time. How does netduma see it? It’s my problem now. That’s how they see it. Don’t give them you’re money. In fact, people should start a class action lawsuit for them selling a router that doesn’t route while also not supporting it and having a return period so short that most people don’t have time to hook it up, test it, and get it sent back in time.
7 juli 2021
Review zonder uitnodiging
Antwoord van NETDUMA
Hi Jacob, Lew here from Netduma. Firstly, I'm sorry to hear how you feel about your experience. It's tough to read this kind of thing said about our routers - we genuinely believe in the R2 and DumaOS and the whole reason we do what we do is because we as gamers needed to fix lag, so we'd never put out something that doesn't do that.
We're a somewhat small team, and our customer support is approachable. Be assured that none of us here see it as 'your problem' to solve, and if something isn't fixable after troubleshooting, we offer a refund and return (often, even if it's out of the return policy window). I don't know what gave you the impression that we don't care - I'd be keen to hear it if it was anything specific so we can see what we could do to avoid it.
I've looked at your communication with our customer service back in March and on our forum and I can see that we offered a return. It looks like you've kept the R2 but you're still having issues. If that's the case, we can still offer a return - rest assured that we aren't the 'lip service' type and if we can't solve things, we do want to help.
I order it over a month ago and it…
I order it over a month ago and it still hasn’t turned up I keep emailing them and the person that replies to me just gives me a false dispatchment date terrible customer service would not recommend
23 maart 2021
Review zonder uitnodiging
Antwoord van NETDUMA
Hey TTV_Marriot, sorry to hear that you've had a frustrating time. Please be assured that we wouldn't send you a false dispatchment note and we have no realistic way to even create one. Most of our deliveries arrive within 1-2 days after dispatch, but if you ordered in February, this would have been a pre-order set for new stock arrival. We made this apparent on our site with warnings, expected delivery dates, notices and 'pre-order' buttons in the place of 'order' buttons. We spent the latter half of March fulfilling these pre-orders on a 'first come, first served' basis - this was also made clear on site.
If you STILL haven't received your router, this is an issue that we can work together to resolve. Our support team can definitely help at netduma@netduma.com. Thank you - Lew
NETDUMA R2, more like "NotDuma R2"
So got this back in August because of the advertisement that you can control your ping and get with better latency. This was somewhat true, they have a neat feature, the latency was controlled by the geo filter, so you can definitely set what server you connect to, supposedly the QoS service was used to lower your ping, but I saw no change from using it to not using it.
Since I've gotten this router I've had nothing but issues, from the shoddy firmware, constant disconnects, my media server pc always has issues, constantly have to reboot the router every day. Wireless printers don't like it, continual wifi network communications between various devices is inconsistent.
My ISP speeds are 1Gig down and 100 up without the router, with it, fully connected with new, tested Cat6e cables it varies between 500 and 700. No amount of fiddling changes this.
I do NOT recommend this gimmicky router, it mostly does what it says it specializes in, but the basic features you expect from a router fall by the wayside.
7 februari 2021
Review zonder uitnodiging
Antwoord van NETDUMA
We appreciate you taking the time to share your experience and provide feedback about the Netduma software. We understand that you've encountered several challenges and frustrations while using the product, and we apologize for any difficulties you've faced.
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services. To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Netduma Team
Don't be conned into this product
As other reviews around the web mention, this product lacks a professional team and solid updates. When a product is brand new and your user base, overwhelmingly reports issues you release a hotfix. However, this "company" has done anything but that. Closing threads on their support forums asking for info on updates and playing their customer base off.
I've personally experienced issues with the signal dropping, slow internet speeds, and glitches within their UI that often force me to reboot this router every other day.
Despite all the issues, the developers have shown they are tone deaf to the community and would rather continue promoting a garbage router than actually fixing the issues within their firmware. Nothing but delays, missed deadlines, and poor customer experience.
If you're looking to get the Netduma R2, consider literally anything else first. Make sure it's not related to Netduma or the DumaOS. The worst thing about it was I thought they were going to fix these issues so I missed the return period, but days have turned to weeks and months with no sight of improvements. Just stay away!
21 oktober 2020
Review zonder uitnodiging
Antwoord van NETDUMA
We appreciate you taking the time to share your experience and provide feedback about the Netduma software. We understand that you've encountered several challenges and frustrations while using the product, and we apologize for any difficulties you've faced.
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services. To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Netduma Team
Lack of support and updates
Bought the new R2 router with the anticipation it was going to be a groundbreaking new router in the world of gaming. Instead it fails to function much better than a router you'd be freely provided by your ISP.
Wifi speeds are slow, the signal will occasionally stop broadcasting, the Adblock disable button does not work on the device level, and I find myself rebooting it every other day if not every day.
There is limited support offered (only via forums) so it's difficult to get assistance in a timely manner. The company is a ragtag team of developers who've been promising firmware updates for weeks, but have failed to deliver on any of those promises.
In a world where we're shifting to working from home and internet is becoming a forefront of not only gaming, but business, I have to say I'm highly disappointed in this company and would urge anyone considering to reconsider and look elsewhere. At this point still waiting for the never coming firmware update.. Oh well. Netgear should drop them as a partner.
16 oktober 2020
Review zonder uitnodiging
Antwoord van NETDUMA
We appreciate you taking the time to share your experience and provide feedback about the Netduma software. We understand that you've encountered several challenges and frustrations while using the product, and we apologize for any difficulties you've faced.
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services. To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Netduma Team
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