Newair Reviews 

Customer Service Rep. Laurellee was very polite and respectful in all of her interactions with my questions and needs.

Hilary was great! Prompt, friendly, customer service.
She is getting me the needed replacement part right away.

very quick response and addressed our need

I love this.

Laurellee provided an outstanding customer service experience from start to finish. She was incredibly responsive, professional, and proactive in resolving my order issue. When there was a problem with my original order, she quickly identified the root cause, coordinated with her team, and offered a clear solution by canceling the order and generating a new quote—making what could have been a frustrating situation smooth and manageable. Laurellee kept me informed about next steps, timelines, and tracking. Her communication was clear, polite, and timely throughout the entire process. Laurellee’s dedication to customer satisfaction, efficiency, and friendly approach truly made a difference. I highly recommend her and appreciate the excellent support she provided!

The customer service rep was knowledgeable and helpful. Laurellee provided a solution and took care of me as though I my situation mattered. I did not know what to do with my ice maker and she took the time to help and responded immediately to my emails. I was shocked to see an immediate response. I had the opportunity to speak with her on the phone, and she did not disappoint in conversation Very helpful and pleasant. Thanks, Newair for hiring a great customer service rep! Once we purchase the product the customer experience does not stop at the purchase but through customer service as well to resolve problems.

Great customer service that resolved the issue quickly.

Ionie Castro was excellent. Very helpful explaining the process of returning a faulty unit and kept me in the loop on everything I needed to do. Her attentive service was greatly appreciated.

I have been looking at your Newair 840 and Fern helped answer all my questions wonderfully and in a timely fashion. Very pleasant communication.

Great support for NewAir team. Regular email and phone contact. Timely response with drawings to diagnose problems

Customer service is always so great, Fern was a huge help in getting my shipping issues figured out.

Ionie Castro was my customer contact person. Extremely helpful and knowledgeable. Diagnosed my over 2 year old SS215 Newair icemaker issue,provided the part number of the part required and a link to purchase it along with detailed instructions to replace the bad part. Would definitely purchase from them again.

Hilary W managed by warranty claim with empathy, professionalism and genuine desire to resolve my concerns, additionally she acted with a strong sense of urgency to resolve my issue in a timely way. Thank you, Hill W you turned a frustrating situation into a positive experience.

Fern was an incredible help with our ice machine. Even going as far as sending a picture of a part and sending the manual.

Quick response from the help dept. Everything was handled and completed in a matter of hours after approval of warranty.
Very pleased with customer service!!

Amazing! great products and even better customer service!
Thanks again Fern, with quick resolution and even better help.

Hillary was Awesome. She knew exactly what part I was describing and told me the cost. She also had the order placed and a tracking number for me in no time. Hillary is a valuable asset to your company. Thank you so much for the great customer service. I a dealing with one company now and you cant hardly get in touch with them

Laurelle S. was very helpful in helping me secure replacement parts for my downed New Air ice maker. I've been busy so I've been missing their return calls because of the time difference. She wrote up the order and I paid all in one call. My experience was fast and easy which made me extremely happy with her service. Yeah, now I can have ready made ice available do I can drink my ice cold Pepsi. I hated trying to fit ice in my full refrigerator or freezer. Thank you, thank you, thank you LS!! 😊😊😊

I had a great experience with NewAir customer support. Hilary was incredibly helpful and responsive when I reached out about an issue with my unit. She quickly reviewed the information I sent and arranged for a replacement without any hassle.

Her communication was clear, friendly, and very prompt throughout the entire process. It’s rare these days to get customer service that’s both efficient and genuinely helpful, but Hilary made the experience smooth and stress free.
Hilary’s professionalism and quick action really stood out and made me feel confident in NewAir as a company.

Thank you, Hilary, for the excellent support and for taking care of my issue so quickly. It’s very much appreciated!

Great quick follow-up from Ionie C. Very helpful and resolved my request for service regarding my icemaker. At the end, I decided to purchase a new unit from Newair and received help and a discount to acquire another one. Ionie helped process the request efficiently and pleasantly.