Amber Batty was phenomenal! I had a question regarding my appliance and she answered very quickly and thoroughly. More importantly she did it with kindness and a caring tone. I could not have hope... Toon meer
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Lees wat reviewers zeggen
Kalyee Williams Kindness and understanding and also her knowledge and going above and beyond helping me. She is amazing rep for the company Just like to say thank you so much for your help you been am... Toon meer
Bedrijf heeft geantwoord
I was just working with Fern, and his customer support was awesome, He listen answered my questions. He was very detailed in solution and ask questions. A since my fridge was out of the warranty, he... Toon meer
Bedrijf heeft geantwoord
Agradezco mucho la atención que me dio Fern, desde el primer momento que le comenté mi problema sobre la pérdida de mi control de aire y bueno me me dio la opción para yo tenerlo lo más pronto posible... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Contactgegevens
6600 Katella Ave, 90630, Cypress, Verenigde Staten
- (855)963-9247
- Support@newair.com
- newair.com
4,8
Uitstekend
4K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Excellent customer service
I appreciated Laurellee's friendly, gracious, helpful, clear communications to help me resolve my issue. Thank you for making my day easier!
3 maart 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Devona, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Bad experience with product, great experience with support
Bad experience with product, great experience with Fern on NewAir’s support team.
Fern was absolutely amazing in helping me out from a customer support end. For the company itself, my cigar humidor came in with a big sticky residue on the interior glass that won’t come out. Their fix was to either replace the unit (which would be the biggest hassle in getting it back to a UPS store weighing as much as it does) or to wait several months to get a new door shipped to me. On top of that, the humidor was missing its door handle, which they are shipping to me.
2 maart 2026
Review zonder uitnodiging
Antwoord van Newair
Thank you for your feedback, Hunter. We're glad to hear Fern provided excellent support. We apologize for the issues with your humidor and understand the inconvenience. Your experience is important to us, and we'll work on improving our quality control and shipping processes. We appreciate your patience.
Fern was great in finding a solution to my problem.
Fern was great in helping me problem solve my issue with my dual zone freezer/fridge drawer unit. They were able to process a replacement unit. While Fern with Newair was great, I will hold my review for the actual unit itself hoping that the next one won't have the same issues of just shutting down without warning.
3 maart 2026
Review zonder uitnodiging
Antwoord van Newair
Thank you for your positive feedback, Sarah! We're glad to hear that Fern provided excellent support in resolving your issue. We appreciate your patience and hope the replacement unit meets your expectations. Please keep us updated on your experience!
Thank you Fern
I greatly Fern’s timely responce to my email and the simple solution offered to my question.
Thank you
24 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Jack, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Great Customer Service
I needed missing screws and key for the lock on my new cooler and Fern arranged to get them to me right away. So far, I am very impressed with the refrigerator.
24 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Ruth, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Hilary was quick to respond and give me…
Hilary was quick to respond and give me options on repairing or replacing my New Air 250.
24 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Kevin, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Great support - No waiting
Phone support was knowledgeable and able to solve my problem. I did not have to wait in a phone queue. Parts I needed were available and she sent instructions on how to install them.
24 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Carl, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Customer service is great
Customer service is great, Fern was very helpful.
20 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Zachary, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
I had a defective unit and after…
I had a defective unit and after reaching out to Newair customer service I quickly got a response back. Ionie Castro was able to guide me through some troubleshoot procedures. With her help we were able to determine a faulty water sensor. Ionie was able to initiate the claim for a replacement. The whole process was easy, straightforward and stress free thanks to Ionie. Her help and knowledge made the interaction painless and convenient on my end as a customer. Thank you Ionie!
18 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Mira, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Really great customer support
Received a non-working unit and Hilary in customer support was great. She diagnosed the issue very quickly and reconciled the matter smoothly and satisfactorily, I really appreciated how she handled things - I recommend the company as a result.
16 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Ethan, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I want to commend Newair’s customer…
I want to commend Newair’s customer service team (especially Laurellee) for assisting me. She made the process smooth and painless, took the time to assist my needs, and was quick to respond and keep me up to date.
12 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Patrick, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
They have a best customer service…
They have a best customer service support team I have ever worked with.
Ionie Castro is the best, friendly, reliable customer service support I have ever experienced. She is the greatest
17 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi John, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Purchased a wine cooler
Purchased a wine cooler, needed some assistance with the unit. Their customer service actually responded in a very timely manner, was very professional, and resolved the issue better than I expected.
12 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Michael, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Prompt Service
Friendly, prompt service and always answered my questions!
13 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Holly, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
The company responded quickly to my…
The company responded quickly to my issue. They narrowed down the problem with a few questions and was able to provide a fix. Hilary was easy and understanding to communicate with. She also checked back with me to make sure to see if the issue was taken care of or if I needed future assistance. Great service and I will be continuing to recommend your products to friends and family. Thank you.
19 januari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Ben, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Fern was very helpful and responsive…
Fern was very helpful and responsive with my request for info.
11 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Gregg, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
great service
Thanks, Hillary, for getting me the replacement part it fixed my problem!
10 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi David, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie = Excellence in customer service!
Ionie = Excellence in customer service!
I was caught in a strange situation with a purchase order that seemingly could not be fulfilled. Where others tried, Ionie came through and made the problem disappear! We're liking our wine cooler (now that we've recieved it), but what I truly loved was the support Ionie was able to provide. She's a gem!
2 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hello Duane, We appreciate your positive feedback about your experience. We take pride in serving our customers and are always here if you have any questions or need any help.
Ionie Castro was my customer service …
Ionie Castro was my customer service representative and she was very helpful regarding an issue I was experiencing with a recent purchase.
She responded to my emails in a timely fashion and was very motivated to help me resolve the situation.
6 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Eric, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Professional human customer support.
Laurellee was very helpful pointed me in th eright direction with my parts for my Newair wine and beer cooler.
Thank you Laurellee,
Ray
4 februari 2026
Review zonder uitnodiging
Antwoord van Newair
Hi Ray, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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