I ordered the pet window roller mesh for our bedroom, and it fits perfectly! The design looks really smart and the mesh does not obstruct our view or block any airflow. It's better than I could have h... Toon meer
Bedrijf heeft geantwoord
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After 10 days of ordering and not receiving any updates I had to email them and they have told me the lead time is 15 working days. That is 3 weeks ! Unbelievable. If I would have known I wouldn't o... Toon meer
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Certainly do the job! Neat clean lines unobtrusive easy to use Central bracket makes the blind bigger than measured luckily width meant didn’t have to use it Given current windy conditions if you... Toon meer
Bedrijf heeft geantwoord
I highly recommend these blinds! They work perfectly, and even with the windows wide open, no insects get inside. I have one blind in my bedroom and another one in my bathroom, and I’m very happy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Geschreven door het bedrijf
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contactgegevens
Verenigd Koninkrijk
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Goed
2K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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Excellent Service
My order was dealt with very quickly. I was kept well informed. Extremely pleased with the overall experience and the product
17 november 2025
Antwoord van Newblinds.co.uk
Dear Mr Franks, Glad to here you're happy with how quick your order was dealt with for your Perfect fit shutter brackets. Thank you for taking the time to send us a review we really appreciate it 🙂
Still no order after a month…
It's been a month and I still haven't received my order. Courier just said they'll send it out when they can. Can't speak to anyone at New blinds, it's all by email so no joy there as well. Probably fine if your order goes right but no customer support if it goes wrong.
Edit: Thanks for your reply. You should have all my details from the email I sent you, but you can disregard it anyway. I've just been down to the depot to pick the order up myself.
2nd Edit: If you're now saying you haven't received my email, that just sums up my whole experience doesn't it.
14 november 2025
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi Nicola,
I completely understand why this situation has been frustrating.
To clarify, we genuinely haven’t received any recent emails under your name or from an email address that appears to relate to your review, which is why I’m unable to locate your order or see any history of what has happened so far.
I really do want to get to the bottom of this for you. If you could email me directly at tim.pendleton@newblinds.co.uk with your order number or the email address used to place the order, I will personally investigate the delivery issue and raise it with the courier.
Thank you,
Tim
----
Hi Nicola,
Thanks for your updated response — I’m pleased to hear you were able to collect the parcel from the depot.
I’ve checked our customer services inbox, and we don’t appear to have received any emails from anyone named Nicola. Could I please confirm that this relates to an order placed with our company?
Without your full name, contact email, or an order number, I’m unable to review the history of the issue to understand what has happened.
If you wouldn’t mind emailing me directly at tim.pendleton@newblinds.co.uk, I’d really appreciate it. Once I have your details, I can look into this properly and speak to the delivery company.
Best wishes,
Tim Pendleton
Managing Director, NewBlinds.co.uk
---
Hi Nicola,
I'm sorry to hear that you've not received your order.
I'm understanding from your review that there are some issues with non-delivery or delays by the courier?
Since you haven't left and order number or email address, it's difficult for me look into your order history so that I can understand the full situation and assist you.
Would you mind emailing me on tim.pendleton@newblinds.co.uk and I will get to the bottom of what is going on.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk Limited.
Blinds were made wrong on this occasion
Have ordered many times before and always the blinds were excellent. This time, the cords on the roller blind were made wrong and this means that the blinds won't open all the way. Really disappointing because the blind colour and material are really nice. I contacted customer service who have been responsive -- they are going to send me new mechanisms to put into the blinds that will allow them to unroll all the way. But shouldn't NewBlinds have taken more responsibility for making the blinds poorly rather than forcing me to remake them at home? I haven't received the replacement parts yet and have no information on when to expect them, so not sure whether this will solve the problem.
2 november 2025
Antwoord van Newblinds.co.uk
Hi Josie,
Thank you for your review and I'm sorry to hear about the issue that you've experienced.
It sounds from your description that the child safety breaker on the chain is positioned too close to the chain operating mechanism, which is preventing it from operating fully.
The quickest / simplest thing to do in these instances is to send a new chain mechanism. You can simply pull the old one out of the end of the roller tube and the new one slots in, in its place.
I'm really sorry that this mistake has inconvenienced you.
I wouldn't like to say that we are 'forcing you' to accept this as a solution, nor are you having to 'remake' the blind. We have only proposed a really simple fix to an unfortunate and simple mistake that was made by our production team
If you do not feel comfortable with carrying out this process, then of course we'd be more than happy to resolve the problem by collecting the blinds for amendment or remaking them,
I will contact you directly and you can let me know if this is your preference.
Again, please accept my apologies for this mistake and any inconvenience caused.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk
Great company to deal with very…
Great company to deal with very competitive prices for quality products simple website measurement system and easy installation very smooth transaction
12 november 2025
Antwoord van Newblinds.co.uk
Dear Thomas Kangley,
We are happy to hear that you are pleased with the price and quality of your Wooden Venetians. Thank you so much for taking the time to send us a review we really appreciate it 🙂
100% recommend!
Easy measuring system. Lovely quality blinds. Great quick service and the quality Is excellent.
Happy with the price
10 november 2025
Antwoord van Newblinds.co.uk
Thank you so much for taking the time to review your Vertical blinds 🙂
Easy to install
Delivered quickly, quality blinds and easy to install. Would recommend the tool for intu blinds, makes it so much easier to install.
Great experience.
Would definitely use again
5 november 2025
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi JM,
We are so glad to hear you are happy with the quality and quick delivery of your Intu blinds from us.
Thank you for your review 🙂
Antwoord van Newblinds.co.uk
Hi Elaine,
Thank you for your kind feedback on the Somfy Situo 1 RTS Pure II Remote Control you purchased from us we really appreciate it 🙂
Overall good service
Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall.
However, as it is attached above the window aperture, the open top meant tufts of thread stuck up (now concealed by neat piece of batten), also slightly bugged by the wand not hanging totally vertical.
1 oktober 2025
Antwoord van Newblinds.co.uk
Dear Mrs Murphy,
Thank you for taking the time out to send us a review and feedback we really appreciate this. Glad you are happy with the overall look of the Venetian blind you order but sorry you have experienced issues while fitting.
Would it be possible to email over some images highlighting the issues to customer.services@newblinds.co.uk so they can take a look for you.
Many thanks
Truth ..
Truth ... Shutters are really good, brackets to fit, difficult to judge, guidance on measurement not good. The largest 30mm not right, order of replacement was total rip off concerning price and postage. The smallest 22mm still not right ended up sticking a nail in to hold them. They look good on the outside.
4 november 2025
Antwoord van Newblinds.co.uk
Hi Joanne,
Thank you for taking the time to share your feedback — I’m sorry to hear you’ve had some difficulty fitting your shutters.
I can see from our correspondence that you originally ordered 30mm brackets, which proved too large, and then reordered 22mm brackets, believing these to be correct. Unfortunately, it sounds like these have also not fitted properly. As there’s quite a big difference between those two sizes, it sounds like the bead depth may have been mismeasured initially.
We offer several bracket sizes (18mm, 20mm, 22mm, 24mm, 26mm, 28mm, and 30mm), so we’re confident we can find the perfect fit. Our team is always happy to advise, and our measuring video here may help:
👉 https://youtu.be/dimk6Q0IbN0
Rather than trying to secure the shutters with a nail, I'd recommend contacting our team for support. We’ll be happy to help resolve this and ensure your shutters are fitted securely and safely.
Regarding the cost of replacement brackets and postage, these prices cover the product, packaging, the labour to pick and pack, and the Royal Mail delivery service. However, if you have any unused brackets still in good condition, we’ll gladly accept them back for a refund.
We’ll contact you directly to help confirm the correct bracket size and get everything sorted.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Mixed experiences
Looks good. Ok to fit. Delivered to a different location and left outside. I live alone and had to leave them outside another house until a friend was able to help me transfer them. It was raining and took three journeys. Also over a week late being dispatched from the factory but Gemma was helpful.
21 oktober 2025
Antwoord van Newblinds.co.uk
Dear David,
We are sorry that you had a delay with your order and that the delivery company delivered to the wrong location and that it was just left outside, we will pass on the feedback to the delivery company as this should not have happened.
Glad you are happy with the overall look of your Perfect fit Shutters, thank you for taking the time out to send us a review and feedback.
From ordering to delivery perfect,easy…
From ordering to delivery perfect,easy to assemble framework . Blind mesh screen looks amazing.
23 oktober 2025
Antwoord van Newblinds.co.uk
Hi Stephen,
Glad to hear you're happy with your overall experience and the Roller Flyscreen product. Thanks for taking the time out to send us a review 🙂
The blinds are very well made and…
The blinds are very well made and perfect fit.
The only reason why 4* was that the delivery driver delivered to the wrong house and therefore it took a few days to trace our blinds!
17 oktober 2025
Antwoord van Newblinds.co.uk
Hello Ian,
I’m so pleased to hear that your Roller fly screens fit perfectly—thank you for sharing that. I’m truly sorry about the courier’s error; I’ve reported this back as it does reflect poorly on Newblinds, and we take such feedback seriously. We really appreciate your patience and understanding.
Don't buy from here.
The perfect fit blinds don't close properly. I emailed the company they told me a fix that didn't work. They then said they would get on to the factory. That's the last I heard from them. I asked for a refund but absolutely no reply. Don't trust them. DO NOT TAKE THE RISK. Buy from somewhere else.
14 september 2025
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hello Mike,
Apologies for the delay in replying. I am on holiday at the moment.
I have reviewed your correspondence with our customer services team.
Although this seems to have been concluded to your satisfaction now, I do agree that there was an unacceptable delay in the factory responding to the query.
And our team should have followed up on this without you needing to chase. Please accept my personal apologies for this.
I will follow up on this directly with you.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
Transformation
Great price good quality
Looks great transformed our conservatory feels warmer to.
28 oktober 2025
Antwoord van Newblinds.co.uk
Dear Peter Brewer,
Thank you for taking the time out to send a review we really appreciate it. We are so glad to hear you are happy with the price & quality of your Perfect fit shutters .🙂
Quick delivery excellent servis
16 oktober 2025
Antwoord van Newblinds.co.uk
Hello Pauline,
Thank you so much for taking the time out to send a review. Glad you are happy with the quick delivery and service on your order for the Perfect fit shutter brackets 🙂
Thanks again for shopping with Newblinds.
A great company
A great company
Just had a 'service' visit from Aiden. Absolutely 100% a great guy. Worked on our awning and managed to stop the squeeking . Quality service; not financial. You dont get that very often these days. THANK YOU.
Chris and Ann, Churcham
15 oktober 2025
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Effective service and provided good…
Effective service and provided good communication throughout the process. Quality of blind was good.
13 oktober 2025
Antwoord van Newblinds.co.uk
I am so pleased to hear you are happy with your roof window blinds and the service received. Thank you for taking the time to post a review.
Great product & responsive help line
Great product. Website a bit tricky to navigate. Followed measuring guide and blinds were a perfect fit. Customer Services were very responsive with a few installation queries. Good company to deal with and no hesitation in recommending them and their products.
9 oktober 2025
Antwoord van Newblinds.co.uk
Hello Stephen - Thank you so much for your thoughtful review! We're delighted to hear Bluetooth blinds were a perfect fit and that our Customer Service team could support you. We really appreciate your feedback about the website too—it's something we're actively working to improve. Thanks again for your recommendation and for choosing us!
I love these blinds I have other…
I love these blinds I have other electric blinds but I will always use yours next time. It’s great how they automatically know when it’s sunset and sunrise making my life a bit easier
7 oktober 2025
Antwoord van Newblinds.co.uk
Hi Janine - What a lovely review thank you, I am so pleased you love your new Bluetooth Roller blind
Battery Operated Blinds | Battery Roller Blinds | Newblinds.co.uk (https://newblinds.co.uk/battery-powered-roller-blinds/app)
1st order and the last.
1st order. Radio silence for a few weeks after order. Had to chase to ask if they were coming or not. Arrived and on one of them the stuck-on pelmet is bubbling in 4 places where it hasn't been stuck down properly and more importantly, they are completely the wrong colour. This is after ordering samples, checking the correct order on the website and finally confirming before payment. Currently trying to send them back for a refund but they're not quick to get back to you and you can never speak with anyone on the phone. YMMV but I would 100% never use these guys again. Compared to blinds purchased from "blindsbypost" these are wholly inferior and of a much lower quality.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi Kash,
Thank you for your feedback. I'm sorry to hear that you are unhappy with the product and service you have received.
I hope you don't mind if I clarify a few points you have raised.
Your blinds are made to measure and were advertised with a lead time of 12 to 15 working days.
They were dispatched on the 29th September, which was the 11th working day. They were delivered to you on the 30th September, the 12th working day. The blinds were delivered well within the advertised lead time
In terms of your comments about radio silence - In between your order being placed and despatched, you contacted us to chase delivery, despite it being earlier than the advertised lead time. We responded with an update on your despatch date.
You will have received an email notification on despatch. And usually tracking details would be sent by SMS or email by the carrier APC.
In relation to the issues that you have raised with the blinds, you first emailed us twice on Saturday. Unfortunately, we are closed over the weekend. And you emailed us at 7.07am this morning, Monday, before our office reopened.
Of course, if there are any issues with your blinds, we will rectify them for you. I believe one of my team is already in touch with you about this matter.
I am out of the office today, but will follow up directly with you on my return to the office in the morning to check that your query is being handled by my team.
Best wishes
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
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