Was offered a second credit increase, account is always paid in line with monthly payments. Never missed a payment, nor attempted to go above my means. A week after receiving the credit increas... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... Toon meer
Bedrijf heeft geantwoord
The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... Toon meer
Bedrijf heeft geantwoord
When I 1st applied for a credit card they were excellent they helped me and I have never looked back and moved forward so ime really pleased so thanks
Bedrijfsgegevens
Geschreven door het bedrijf
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contactgegevens
7 Handyside, N1C 4DA, London, Verenigd Koninkrijk
- 020 7160 8800
- newday.co.uk
4,2
Goed
12K reviews
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Dreadful company do not take credit out…
Dreadful company do not take credit out with then they charge u so much intrest lots of charges and now they've done it with argos card read the reviews there so bad the intrest they charge on 300 pound is so bad I'm surprised they've not been looked into
1 juli 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team on 0333 220 2532.
Best,
Stephanie.
STEER CLEAR - BUYER BEWARE
Absolutely terrible service. Took over argos pay and have been messing me about for nearly 4 months now. They do not take complaints seriously, I have had no contact back from the 4+ times I've called to raise complaints. I've requested a deadlock letter seeing as noone has any interest in dealing with my complaint and yet again NO REPLY. I would not recommend unless you enjoy spending hours and hours on hold to explain the situation time and time again to 10 different employees who will not bother to action anything anyway.
Edit: Hi josh, tried that so many times, takes forever to get through to a human and then they dont even listen or action anything. Why should I continue to waste my time? Have a manager call me. Good lad.
30 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Niall,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please reach out to our Customer Service team on 0333 220 2532 at your next convenience, so that we can discuss your concerns in more detail.
Kind regards,
Josh
Will never go near a company that uses NewDay
A few years ago I had a Debenhams store card which I’d used for years with no problems. Then NewDay took the cards on. I kept getting told I had not made payments when I had and my (excellent) credit score would be affected. This went on and on and on with conversations with foreign call centres who could scarcely speak English.
I also had a John Lewis store card. When I saw that they were using NewDay having moved from HSBC I cancelled my card. I rarely use John Lewis now as they closed both their JL Home stores in the 2 adjoining towns to where I live. As it’s an hours drive to Bristol and 1.5 hours to Reading they have pretty much lost me as a customer.
28 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Fran,
Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review.
Regards, Julie.
Mable is fantastic and their customer…
Mable is fantastic and their customer support team are always super swift in supporting me.
25 juni 2026
Antwoord van NewDay
Hi Miss Lawson, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi Gianni, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team. Best, Elan
Great offers and simple to use.
Great offers and simple to use. Regular updates, so you know what is going on.
25 juni 2026
Antwoord van NewDay
Hi Mike, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi Mudassar, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
I have had regular increases in my…
I have had regular increases in my credit limit ( however not recently) I like that I get reminders when payments are due ( I usually pay well in advance)
25 juni 2026
Antwoord van NewDay
Hi Susan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Since I have had my aqua card it has…
Since I have had my aqua card it has helped me in lst year for my credit rate & It's great card too for that. The app is easy too use without any complications & making your monthly payments is easy too do. Thank you
25 juni 2026
Antwoord van NewDay
Hi Donna, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Terrible
Terrible. Bought a fridge freezer from ao.com and paid for it through finance which it turns out is with new day. Paid off the freezer and suddenly I'm being charged £39.99 for AO five star membership which I do not want. I want to close the ao and new day accounts. I am being passed between ao and new day and no one is resolving this. STEER CLEAR of both companies.
26 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Good Afternoon, Helen,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Antwoord van NewDay
Hi Andreea-Simona, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi Muhammad, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi Karen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Just love using Aqua
Just love using Aqua. They originally accepted me with a poor credit rating and I’ve used them ever since. The app is so easy to use and when you make a payment it’s immediately shown on your balance so you are always up to date. They also provide a good credit limit and have occasionally offer 0% balance transfer offers, amongst others. Would highly recommend. Ps.
The card reminds me of the ocean 😀
25 juni 2026
Antwoord van NewDay
Hi Sonia, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Excellent convient in keep tracks of…
Excellent convient in keep tracks of payments still wish paper statements please been customer for some time highly recommended
26 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Antwoord van NewDay
Hi Paul, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Very good customer service she was very…
Very good customer service she was very helpful and very polite and I appreciate that very much
25 juni 2026
Antwoord van NewDay
Hi Winifred, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
I have had a marbles CC for years
I have had a marbles CC for years, I find them to be one of the best.
25 juni 2026
Antwoord van NewDay
Hi Charmaine, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊best, Elan
Great credit card
Easy to apply for easy to maintain and always keep me updated with offers
25 juni 2026
Antwoord van NewDay
Hi Karl, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Choose a different credit card provider
Purchased a product online and cancelled the same day, company still wouldnt refund me a month later and emails seem to be written by AI, put claim in on App and got it reversed (great news) wrong, two months later I get an email to say claim is denied and no option to reply to email for any further support. Woeful way to treat your customers, will be paying balance and cancelling card. Claim reference 01491568
25 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Good Afternoon, Baron,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
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