Newedgeblinds Reviews 

New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them was smooth, efficient and very impressive. I can heartily recommend them.

Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleased with them but I’ve now bought another set for another room.

Really excellent customer service - highly recommend

Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4 days. Now day 8 and no tracking; nothing. Avoid these scammers .

Nice product, prompt dispatch, and good after-sales support

They couldn’t supply exactly what I wanted, but were very helpful

Great communication and very helpful.

I’m not sure what else to call paying for something and receiving neither the product nor a refund, but the company has warned of possible legal action over my use of the word “scam”, so I have amended my review.

I wrote a review for this company stating that I felt I had been scammed because they took my money over six months ago, and I never received the product or a refund.

The seller has since sent me an email threatening possible legal action if I do not amend my review.

A very large proportion of reviews for this company on other sites describe a similar experience: items are ordered but do not arrive, and customers report repeated promises that the issue is almost resolved. In our case, more than six months have passed, and we still get a refund.

They have found the time to write a detailed warning about my review while my order remains unresolved. I wish the same urgency were being applied to getting refund.

We are far from alone in this. Please save yourself hundreds of pounds and months of hassle. I’m sharing my experience in the public interest to help others make an informed decision before ordering.

Ease of using the website and getting the size I required in the made to measure Roman blind cassette. The cassette had everything I needed to complete and hang the blind. Delivery was as stated and kept up to date. Definitely use again. Many thanks

I've been emailed by NewEdgeBlinds to leave a review after a recent order. However I never made any order. That's the extent of my experience with them.

The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all the blinds.
Delivery was quick, with consistent updates and tracking

I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !

I ordered two blinds from Argos which were delivered a couple of days late but they seem to be the delivery company DX since they gave a date and then didn’t deliver it on that date and when they did deliver it they propped the blinds up against the front door and walked away and just after they left the blew over and bent and were completely unusable. I contacted new edge and they were very quick and replaced the blind straight away and dealt with the delivery company. I’ve since installed them and they seem very good value for money. We’ll see how long they last but given the price I’m prepared To give some leeway the customer service was excellent.

Horrendous customer service.
I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details.
Worst of all the phone number is a scam - it goes through to a seperate office that is a glorified answering service, no contact to anyone who can actually check the details. A complete waste of time.

I never received my order. I ordered a sample in the hope to ordering the whole thing for my kitchen window and it never arrived, I’ve checked the tracking over and over and there’s not been an update since I ordered it. Wouldn’t spend more money to not receive something of a larger value.

You have said you’ve been in contact with me on your reply yet I have no had one form of communication since my confirmation order and I received tracking the moment I ordered it so that is again false in your response.

Blind hasn’t arrived and bombarded with emails to review!! Have had an email telling me to track my order, result is the carrier are still waiting for the order. Emailed the company to be told it’s made to measure so have to wait, which is fair enough but why send a tracking email when it’s not even been despatched??? Will review actual blind when received

Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days.
1 blind had a broken pull cord mechanism but a replacement part was dispatched and received in just 2 days and easy to replace. Overall very happy

I ordered a cream wooden curtain pole from this company. It arrived 10 days after I ordered it online.
It was shoddy and dirty, very poorly wrapped.
I had to return it to them at my cost (19.12), no refund
offered on return costs. There is no phone number to
speak to a member of staff regarding anything.
I did get a refund eventually. I would not buy again from this company and would not recommend them, customer service is very frustrating.

The order of our blind was processed very quickly which was very good , The only complaint we have is the delivery service from Evri , the package was dirty and all squashed at one end also we received a email from them saying the delivery would be delayed due to the size of the parcel they would have to organise a bigger delivery van the blind was about a metre , perhaps also your packaging could be a bit better probably in a box instead of just the plastic, we haven’t put the blind up yet but highly satisfied with the quality of the product.

Only ordered sample track for now but came very quick ,
Will be ordering correct size track shortly