Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Toon meer
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Lees wat reviewers zeggen
Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleas... Toon meer
New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them wa... Toon meer
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... Toon meer
Bedrijfsgegevens
- Jaloezieënwinkel
- Doe-het-zelfzaak
- Gordijnleverancier en -maker
- Gordijnwinkel
- Meubelaccessoires
- Raambekledingwinkel
Geschreven door het bedrijf
Blind Shop
Contactgegevens
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Verenigd Koninkrijk
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Gemiddeld
847 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great Blind.
The blind was delivered quickly and was easy to fit. The quality is very good for the price and I am pleased with the look.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Lesley,
Thank you for your review.
We’re really pleased to hear the blind arrived quickly, was easy to fit, and that you were happy with the quality and appearance for the price. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Good product at a good price
Easy selection, good price and quick delivery.
Well packaged and easy to install. Would recommend and will use again.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you found the ordering straightforward, the pricing competitive, and the delivery quick. It’s also great to know everything arrived well packaged and was easy to install.
Thank you for the recommendation, we look forward to helping you again in the future.
Kind regards,
From initial ordering through to final…
From initial ordering through to final delivery this was a dream process. The measuring process was clear and straightforward. Assembly instructions were easy to follow and the final fitting perfect. The quality of the blinds was also excellent!
26 september 2025
Antwoord van Newedgeblinds
Hi Patricia,
Thank you so much for your lovely feedback! We’re delighted to hear that everything — from ordering to fitting — went so smoothly and that you’re happy with the quality of your blinds. Your kind words mean a lot to our team.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
Very pleased
Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely use again.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you found the ordering easy, the product good value, and that everything arrived well packed. We’re also glad our team was able to reassure you when you called about the tracking.
Thank you for choosing New Edge Blinds, we’d be happy to help you again in the future.
Kind regards,
Antwoord van Newedgeblinds
Hi Douglas,
Thank you for your feedback.
We’re pleased to hear you were happy with the fast delivery and your overall experience. Thank you for choosing New Edge Blinds.
Kind regards,
Cheap poor quality product, poor delivery and terrible customer service
ordered a Duchess Duvet Set in Silver from The Range, package finally arrived today from New Edge Blinds when opened the duvet set was not in any packaging other than the delivery bag and was a completely different set to what i ordered. No paperwork in delivery bag and no returns label. I rang and was told someone would get back to me in 24 hours, person on phone could not tell me how to get a refund or how to return set. There website does not even show a Duchess Duvet Set so why are they advertising one on The Range website. Cheap poor quality product, poor delivery and terrible customer service
1 oktober 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Ang,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience and understand how frustrating this must have been. The item referenced was purchased via a third-party marketplace listing, which is why it may not appear on our main website. That said, receiving an incorrect item or incomplete paperwork is not acceptable, and this is something we would want to resolve promptly.
Our team always aims to provide clear guidance on returns and refunds, so we’re disappointed to hear this wasn’t your experience. If this hasn’t already been resolved, we would strongly encourage you to contact us directly with your order reference so we can review the case fully and arrange the appropriate next steps.
Kind regards,
so easy
perfect size, and the extendable poles worked great. out of the package and up on the windows in seconds.
29 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi John,
Thank you for your review.
We’re really pleased to hear the size was perfect and that the extendable poles were so quick and easy to install. Thanks again for choosing New Edge Blinds.
Kind regards,
Fast responses to my enquiry
Terrific customer service, thank you
10 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Beverley,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the quick responses and our customer service. Thanks again for choosing New Edge Blinds.
Kind regards,
AVOID AVOID AVOID
AVOID AVOID AVOID!
This company, if you can call it a company is disgusting. Ordered through B&Q, was told my ordered had being despatched. Amazing - this is where it all started to go wrong. Tracking number never worked so left it until after the delivery date which was advised contacted to be told they would send it a new order as it looked like it had gone missing, WRONG nothing was ever actually despatched. After being told a new order would be sent out for 3 days nothing ever came of this either. I then went back to B&Q and asked for a refund for them to come back and now tell me they are going to send out the order, the same order which for the last 4 days I’ve being told has being despatched and will be delivered. No one could give me a tracking number for this. Honestly after working for a made to measure blind company for 10 years the service I have received is diabolical. If it wasn’t for a quick turn around that I needed these blinds I would have gone to 247Blinds. Save yourself the stress and use a company who actually has customer service and doesn’t lie day in day out.
20 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Joanne,
Thank you for taking the time to leave your feedback.
We’re very sorry for the frustration caused by the delays, the lack of clear tracking updates, and the mixed messages you received. That is not the experience we aim to provide, and we understand how disappointing this must have been, particularly given your own background in the industry and the time sensitivity involved.
Orders placed via marketplaces such as B&Q are dispatched through their integrated systems, and when courier scans fail or are delayed it can unfortunately lead to confusion around despatch status. That said, communication should always be clear and consistent, and it’s evident we fell short here.
Your comments have been escalated internally and reviewed so we can improve how situations like this are handled going forward. If this matter has not already been fully resolved via B&Q, we would still welcome the opportunity to review it directly.
Kind regards,
Great communication with this company
Great communication with this company
My blind was made and delivered very fast
My blind is extremely good quality and prices are really great
My blind is a very large size at 2530mm which this company did with ease lots of other blind companies don't make Venetian blinds this length
I would highly recommend this company many thanks new edge blinds kind regards Helen Monaghan
18 juli 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Helen,
Thank you so much for your kind and detailed review.
We’re really pleased to hear you were happy with the communication, turnaround time, and the quality of your blind. It’s great to know we were able to help with such a large size and deliver exactly what you needed.
Thank you very much for the recommendation, we truly appreciate it.
Kind regards,
I think this is a scam
Also trading as Boothen Limited.
Order never arrived despite numerous calls to DHL Express to track it.
New Edge Blinds REFUSE to speak on telephone and only via email. Mobile telephone number is a telephone answering service who pass messages.
12 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Mrs Marsh,
Thank you for your feedback.
We’d like to clarify that Boothen Limited is not New Edge Blinds. Boothen is a third-party courier agent used for delivery coordination and logistics, which is why their name may appear in tracking or courier documentation. New Edge Blinds is a separate UK business and not trading under that name.
We’re sorry to hear your order did not arrive as expected. When delivery issues occur, we work directly with the courier to investigate and resolve them as quickly as possible. To ensure accuracy and avoid conflicting information, customer service is primarily handled via email so enquiries can be properly logged and tracked.
If this matter has not already been resolved, we would welcome the opportunity to review it again and ensure the correct outcome is reached.
Kind regards,
Great communication and fast delivery
25 augustus 2025
Antwoord van Newedgeblinds
Hi Sheryl,
Thank you for your review.
We’re really pleased to hear you were happy with the communication and the fast delivery. Thanks again for choosing New Edge Blinds.
Kind regards
I ordered a Roman blind cassette kit
I ordered a Roman blind cassette kit. Unfortunately, the wrong kit was delivered. However, the customer service was excellent and having notified them by email of the error, I was promptly informed the correct kit would be dispatched. Both delivery of the original kit and the replacement was very swift. I haven't used the kit yet, but at first glance it appears to be exactly as described on the website and I see no reason why it won't do the job. Thank you to New edge blinds!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for taking the time to leave your review.
We’re sorry for the initial mix-up with the kit, but we’re pleased to hear our team was able to resolve this quickly and that both deliveries arrived promptly. It’s great to know the replacement appears exactly as expected.
Thank you again for choosing New Edge Blinds, we hope the kit works perfectly for your project.
Kind regards,
Truly an excellent experience.
I was worried about using New Edge Blinds as the products just seemed too good to be true. Anyway I asked a couple of questions and got the answers I needed, so I ordered two Venetian Blinds. I must now admit any worries were ill founded. The customer service has been exceptional. The blinds were despatched the next day and I received a tracking number, so once DHL had collected them I could track easily. The blinds were the delivered the next day. So, all in all the service was absolutely fantastic, the delivery was brilliant, the blinds very easy to fit and the price was really good. But, best of all the blinds just look so amazing and have really finished off my two shower rooms. I cannot recommend this company enough.
5 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Dean,
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear your experience exceeded expectations — from the initial enquiries through to despatch, delivery, and installation. It’s especially great to know the blinds have finished off your shower rooms so well.
Thank you very much for the recommendation and for choosing New Edge Blinds, we truly appreciate it.
Kind regards,
It arrived bent
It arrived bent. but now an offer to sort it out which is wonderful, thank you very much
5 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Sue,
Thank you for your feedback.
We’re sorry to hear the item arrived bent, but we’re really pleased we were able to offer a solution and get this sorted for you. Thank you for your patience, and we appreciate you taking the time to update your review.
Kind regards,
I think ive been scammed by this…
I think ive been scammed by this company . I ordered nxt day got a dispatch email with a tracking no that does not exist tried ringing i get the same answer we will pass ur enquiry on then i get an email saying out of stock ive rang 3 times and still we will pass it on do not! Use this company
5 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Michelle,
Thank you for your feedback.
We’re very sorry for the frustration caused and want to reassure you that we are absolutely not a scam. When next-day delivery is selected, a dispatch confirmation and tracking number are generated automatically; however, if stock availability changes before the courier collects the parcel, the tracking may not activate. This appears to be what happened here, which we agree should have been communicated more clearly.
We apologise for the mixed messages and the delay in getting a clear update to you. This is not the level of service we aim to provide, and your comments have been fed back internally to prevent a repeat.
If this matter hasn’t already been resolved, we would welcome the opportunity to review it properly and ensure the correct outcome for you.
Kind regards,
All good
We fitted our ceiling curtain track today. Was easy to fit, all fixtures and fittings supplied and is great quality. Also very speedy delivery. Well pleased with our purchase especially when it was on sale. Thank you. D&D Orr
4 september 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Doris,
Thank you for your lovely review.
We’re really pleased to hear the ceiling curtain track was easy to fit, arrived quickly, and that you were happy with the quality and value , especially when purchased on sale. It’s great to know everything went smoothly.
Thank you again for choosing New Edge Blinds.
Kind regards,
Roof blinds
When it arrived I was going to fit next day.but it looked easy to fit so I gave it a go fitted and working in half an hour looks great.
25 augustus 2025
Antwoord van Newedgeblinds
Hi Anthony,
Thank you for your review.
We’re really pleased to hear the roof blind was easy to fit and that you had it installed and working so quickly. It’s great to know it looks good too.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Do not buy from this company
Do not buy from this company. I ordered a blind through Tesco Marketplace. Size ordered 170 cm wide by 130 cm drop. They sent 170 cm by 120 cm. When I queried it they said they don’t make them in 130 drop and I need to order a made to measure blind. They don’t offer free return. In an attempt to get my money back they reckon I need to organise my own return at a cost of over £35 to send the wrong item back. They have not accepted responsibility for the error, just keep saying they don’t offer returns. It’s unbelievable that they’re still trading!!! Avoid!!
Part 2: thanks for the reply, Newedgeblinds. However, you forgot to mention that you admitted sending me the wrong blind but still expect me to return it at my own expense. Email from your so called customer service reads “ I’m very sorry for the inconvenience caused by receiving the incorrect blind. Unfortunately, we are unable to issue a refund without the return, and we are also unable to facilitate or cover the return postage cost.” These are YOUR processes that YOU need to change if you’ve made a mistake. Why should I be paying £35 for a courier to return the wrong blind to you?!?! Basic customer care- nonexistent. I’ll be reporting you to Trading Standards for mis-selling products to unassuming customers.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
We’re sorry for any disappointment caused. The blinds you ordered are part of our standard size range, which is 170cm wide by 120cm drop – we don’t manufacture these in a 130cm drop. For exact measurements, we recommend our made-to-measure service. As these items are 120cm in length, we’re unable to offer free returns, but they can be returned in line with our returns policy.
Best Regards
The items that were sent were incorrect…
The items that were sent were incorrect and not what was shown on the website. When I contacted customer services I was assured someone would contact me within 24hrs and that was never done. I was emailed and when I showed with proof that items sent were incorrect and one of them was damaged they refused to acknowledge and said I could return back items on my expenses. So very bad customer services will definitely not be buying from them again.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
We’re sorry to hear you feel this way. We can see that the correct items were sent as per your order and that our team responded to all of your queries within 7 hours. As outlined in our policy, we do not offer free returns on these items. We can also see that our customer service team has since confirmed a resolution to your case.
Best Regards
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