Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Toon meer
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Lees wat reviewers zeggen
Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleas... Toon meer
New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them wa... Toon meer
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... Toon meer
Bedrijfsgegevens
- Jaloezieënwinkel
- Doe-het-zelfzaak
- Gordijnleverancier en -maker
- Gordijnwinkel
- Meubelaccessoires
- Raambekledingwinkel
Geschreven door het bedrijf
Blind Shop
Contactgegevens
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Verenigd Koninkrijk
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Gemiddeld
847 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
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I am very impressed with the customer…
I am very impressed with the customer service I received from NewEdgeBlinds. From the initial call I made enquiring about delivery. I needed some curtain tracks urgently and I was kept informed and updated all the way. The day given for delivery was spot on and they arrived in perfect condition. I would definitely recommend NewEdgeBlinds to anyone requiring curtains tracks, blinds etc.
3 maart 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you very much for your wonderful feedback.
We’re delighted to hear you were impressed with the service from your initial enquiry through to delivery. It’s great to know everything arrived on time and in perfect condition, especially when you needed it urgently.
We truly appreciate your recommendation and support, and we look forward to assisting you again in the future.
Kind regards,
Curtain rail fixings
Just needed a few new fixings for our curtain track , everywhere was saying discontinued. Better value direct than from The Range . Prompt and reasonable delivery.
22 februari 2026
Antwoord van Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re really pleased to hear you were able to find the fixings you needed, especially when they were difficult to source elsewhere. It’s great to know you found good value and that delivery was prompt.
We appreciate your support and hope to assist you again in the future.
Kind regards,
WARNING
WARNING! Scammers
Warning everyone to not order directly through this company or a third party such as Debenhams as your money is taken but the order does not exist I am now £70 out of pocket with nothing to show for it. There customer service is absolutely awful. I've even spoken directly with the courier it's supposed to be coming through who has advised no such delivery assignment exists.... Total scam artists
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
28 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
We’re very sorry to read your review and the concerns you’ve raised.
This is certainly not the experience we want for any customer. We take comments like this very seriously and would genuinely like the opportunity to investigate what has happened here.
We have reached out previously but have not been able to locate the full details of this case. Please contact us directly with your order information so we can review this urgently and work towards a resolution for you.
Kind regards,
Terrible initial customer service - Resolved
Terrible customer service! Ordered 2 sets of curtains through Tesco MarketPlace, but only one set was delivered. Called the contact number and was told they would call back in 24 hours. No returned call received. Called them again the next 2 days to be told that the customer service team aren’t there at the moment and to try again tomorrow. Absolutely appalling!
Update: We didn’t receive any emails until this review was posted. Subsequently received an email and they were quick to then resolve the problem and send the missing curtains. Curtains now look lovely that we can put them all up and are good quality. Raised rating to 3 stars (2 still lost due to the initial issue and the poor response from the telephone calls that were made).
25 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
We’re very sorry to read your feedback and genuinely regret that this has been your experience.
We take all customer concerns seriously and always aim to respond as quickly as possible. We can see that we have contacted you by email on two occasions, but we have not yet received a reply. We would really appreciate it if you could respond so we can look into this properly and resolve the missing item for you without any further delay.
Please do get back in touch. we are here to help and want to put this right for you.
Best Regards
Outstanding customer service
Okay, so there was a slight blip with the original order but the reason for a five-star review is the way in which New Edge Blinds responded - promptly and pro-actively resolving the matter. The business has been very efficient in my dealings with them and further more the customer service has been nothing short of outstanding - clear, courteous, friendly, helpful - all communication had a genuinely personal feel to it and they went the extra mile to ensure it was a hassle-free experience for me. Product arrived - as described and does the job perfectly. Wouldn't hesitate to recommend and would definately use again.
11 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re really pleased to hear that, despite the initial issue, you felt the matter was handled promptly and proactively. It’s great to know our communication and support made the experience smooth and hassle-free for you.
We truly appreciate your recommendation and are delighted the product met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Excellent customer service
I was very impressed with the service received. I had a query about my order and contacted customer service by email. I had a prompt reply and after giving more details about the order was told they would investigate. They did this and updated me .
Would certainly recommend and use this company again.
22 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were impressed with the service and that your query was handled promptly and thoroughly. Keeping our customers informed is very important to us, so it’s great to know this made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Nearly 2 Weeks and No delivery
Placed an order 12 Feb for a track, chased up on the 19 Feb and was told "the courier has placed the shipment on hold because of insufficient address details" in spite of providing correct address details, provided details again
New edge then as of 23 feb have just informed me that they are going to provide these details to the courier
UPDATE - the order has been received, New Edge informs me that the there was an issue at the couriers end. However either New Edge or the courier should update the client of the issues.
The product is acceptable for the purpose
12 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for your feedback.
We’re sorry for the delay and the lack of proactive updates during the delivery process, we completely understand how frustrating that must have been, especially after providing the correct details.
While this issue did originate with the courier, we agree that clearer communication from our side would have improved your experience, and we’ll take this on board to improve going forward.
We’re pleased to hear the item has now been received and is suitable for your needs.
Thank you again for your feedback.
Kind regards,
I bought a curtain pole and it is great…
I bought a curtain pole and it is great :) very easy to put up, arrived quickly and look very nice. I made a mistake and it was a little bit too long but I sawed it down a bit and drilled a new hole for the finial with no problem. Thanks
9 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
Thanks so much for your lovely feedback, we’re really glad to hear you’re happy with the curtain pole and that installation was nice and straightforward. Great improvising on adjusting the length too! We really appreciate you taking the time to share your experience.
Best Regards
Great experience
Great experience, I needed to check what was included with a curtain rail and received a very helpful and prompt response from the customer service team. Item also arrived promptly and everything was as expected. Wouldn't hesitate to order again.
16 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear our team could help with your query and that everything arrived promptly and exactly as expected. Providing clear information and reliable service is always our goal, so it’s wonderful to know this made a difference.
We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
Ordered two blinds in chocolate
Ordered two blinds in chocolate. One came damaged and they sent black as replacement. Went through paypal resolution and they favoured the seller. They wanted me to pay return costs when they are in the wrong.
After pp decision I appealed and I won the case as wrong colour sent. Fully refunded.
22 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi there,
Thank you for your feedback, we’re sorry to hear you feel disappointed.
Just to clarify, PayPal reviewed the order details and ruled in our favour because the items received matched the order placed. However, you are still very welcome to return the blinds if you’d like to, and we’re here to help you with that at any time. Please feel free to contact our sales team and we’ll support you with the next steps. (Sales@newedgeblinds.com)
Best Regards
Waiting a year for the correct blind to be sent
Wrong size blind was received and I have been waiting for nearly a year for a replacement blind to be sent to me. Each time I email I am fobbed off and told it will be in stock in a couple of weeks and sent straight out to me. Still waiting. Terrible service.
19 februari 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi Laura,
We’re very sorry to read this and understand how frustrating this must feel.
We would really like to get this resolved for you as quickly as possible, however we have not yet been able to locate the order from the details provided in the review. We have requested further information so we can identify the correct order and take immediate action.
Please contact us directly with your order number or delivery postcode, and we will prioritise this and work to resolve it without further delay.
Kind regards,
Been reported for defamatory reviews
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
17 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
We’re sorry to read your comments and understand your frustration.
We take all customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. We have not been able to locate sufficient details from your review to investigate this case fully.
We have reached out previously to try and assist, but have not received a response. Please contact us directly with your order information so we can review this matter properly and work towards a resolution.
Kind regards,
Great quality product and a helpful, friendly Sales Team
I used New Edge Blinds to purchase a new roller blind from their extensive catalogue. It arrived in a great protectective cardboard tube and labelled "Fragile", so a lot of care went into that side of it before I'd even opened the tube. The roller blind is really lovely, good quality, with all the fittings accounted for. I feel it is good value for money. I had just one minor question about fitting the brackets (not anything related to the company but to my actual window surround) and they could not have been more helpful. The advice they gave freely was exactly what I needed to know. First class customer service and I'm really happy with my purchase. You can find their online store on Amazon too. I recommend them for any type of blinds you may need.
11 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hello,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it.
We’re delighted to hear that you’re happy with the quality of your roller blind and that it arrived safely and well packaged. We put a lot of care into protecting longer items in transit, so it’s great to know that made a positive difference even before you opened it.
It’s also lovely to hear that our team were able to help with your fitting question. Even when it’s something minor or window-specific, we’re always happy to offer guidance if we can, we want every installation to go smoothly.
Thank you again for your recommendation and for supporting our business (whether directly or via Amazon). It genuinely means a lot to us.
Kind regards,
Very poor curtains
Very poor curtains.
Ordered white they were a silver/grey colour but they insisted they were white. Against all white furniture and white bedding they were 100% grey.
Poor customer service, not interested in what I had to say. Would not recommend ordering from this company direct or through 3rd party. (Sold in Debenhams, Boohoo etc)
11 februari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for your feedback.
We’re genuinely disappointed to see this review, particularly as the concern appears to relate to the shade of white not being an exact match for your existing décor. White fabrics can naturally have subtle variations in tone (for example, soft white, bright white, or off-white), and lighting conditions can significantly affect how a colour appears once hung in a room.
The curtains supplied were the correct item ordered, and we would not intentionally misdescribe a product. While we fully understand that they may not have been the perfect match for your setting, this does not reflect a fault in the quality of the curtains themselves.
We also take comments about customer service seriously. Our team always aims to respond professionally and in line with marketplace and consumer policies, and we are sorry if you felt unheard during the process.
We stand by the quality of our products and the service we provide across all platforms, and we remain committed to resolving concerns fairly and transparently.
Best Regards
Parts missing and no reply from…
Parts missing in initial delivery but after a very persistent battle with various different delivery services the parts were delivered! Cannot fault Keenan and his team for personally making sure this issue was sorted.
The blind kit itself is very sturdy and the mechanism is smooth running, making this a great option for both professional and homemade Roman blinds.
Knowing how dedicated they are to making sure the order was fulfilled I would happily use them again.
26 januari 2026
Antwoord van Newedgeblinds
Hi Victoria,
Thank you for your feedback, and I’m sorry to hear about your experience.
We’ve been working through a high volume of enquiries, but we’re now fully caught up. If any parts were missing, we’d really like the chance to put this right for you as quickly as possible.
Please could you contact us directly at sales@newedgeblinds.com
, quoting your reference WEB25674, and we’ll arrange the missing parts or a suitable resolution straight away.
Kind regards,
Antwoord van Newedgeblinds
Hello,
Thank you for your review!
We’re really pleased to hear your order arrived quickly and that you found the ordering process easy, that’s exactly what we aim for.
We appreciate you choosing New Edge Blinds and hope to assist you again in the future.
Kind regards,
No drill blinds require screws
We bought the no drill blind. No relevant fitting instructions were included. We contacted the company and they explained that they didn’t have any instructions but that the fitting was via a pressure/tension system. This has not worked. We do not recommend this company for their no drill blinds or aftercare. The product is not fit for purpose. They have said that we would need to pay for a return.
In reply: you were unable to send any visual instructions (we have email evidence) and we have bought the exact blinds that are supposed to fit our Fakro skylight (can supply proof of this).
Update 22-5-26: The company got in touch to resolve this issue. We were able to return the item at extra no cost and received a refund. The no drill blind requires screws for fitting - this is contrary to what is (still) written on the website which says “no screws” and why we purchased this item in the first place.
21 november 2025
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for taking the time to leave a review.
We’re sorry to hear that the no-drill blind did not meet your expectations. For clarity, fitting guidance is available, including visual installation instructions, and our team explained that the no-drill blind fits in the same way as a standard blind, with the only difference being that the drill-in brackets are replaced with pressure-fit brackets.
No-drill blinds rely on correct measurements, suitable window, and accurate installation for the system to work as intended. The item supplied was not reported as faulty.
Returns are of course accepted, however free returns are not offered where an item is not faulty, which is in line with our published returns policy.
If you would like further help with fitting or would like us to review this again with you, our team will be happy to assist.
Kind regards,
Problem with ordered quickly resolved
My first order was for a pole and sphere finials, these were all well packaged and received in an appropriate timescale. I then ordered another pole and sphere finials, these were delivered with the wrong finials and was missing a couple of brackets. I contacted the company and I received the correct items within a couple of days which I thought was excellent service. I would certainly use them again.
27 januari 2026
Antwoord van Newedgeblinds
Hi Derek,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that the issue with the finials and missing brackets was resolved quickly and that you were happy with how it was handled. While we’re sorry for the initial mistake, it’s great to know the replacement was with you within a couple of days and met your expectations.
Thank you again for your patience and for choosing us, we’d be delighted to help you again in the future.
Kind regards,
Great service and answers to questions…
Great service and answers to questions excellent value and quick delivery
26 januari 2026
Antwoord van Newedgeblinds
Hi Craig,
Thank you for your great feedback.
We’re really pleased to hear you were happy with the service, the answers provided, and the quick delivery. It’s also great to know you found everything good value, that means a lot to us.
Thanks again for choosing New Edge Blinds, and we hope to help you again in the future.
Kind regards,
Item tampered with
The blinds arrived promptly but me heart sank when I saw the amount of tape on the box. The blind had previously been shipped to another customer and we all know what that means! Missing parts! Contacted them which was easy and very good with communication BUT, despite providing evidence that the item had been tampered with and parts were missing I could return at my inconvenience and only get a replacement once the return had been cleared or get the missing/broken parts delivered to fit myself. Overall, not impressed as im awaiting a reply as the missing/broken parts are not in stock.
24 januari 2026
Review zonder uitnodiging
Antwoord van Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and appreciate you raising this with us.
We’d genuinely like the opportunity to look into this properly and provide you with a clear update and resolution. If you could please contact us directly at sales@newedgeblinds.com
, including your order details, a member of our team will personally review the issue and assist you as quickly as possible.
We value our customers and are keen to put this right.
Kind regards,
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