I canceled in May because I planned to sell my house. I received an email from NEXAMP stating I was responsible for production through June. I’m still getting charged for production in September. Almo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outstanding communication both by email and text Personal contact by a person when first signed up how to read your bill And what to expect Additional follow up upon first billing, also 15% savings... Toon meer
Bedrijf heeft geantwoord
Great program. It was offered via my electric utility and a great solution for us because we were not ready to get rooftop solar. Easy to sign up for, easy to use, saved us money and we were really... Toon meer
Bedrijf heeft geantwoord
This switches us to green energy, perhaps not as profitable as owning your own panels, but a lot less trouble with no complications on your home. Taxachusetts has made the function of this prog... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Building the Future of Clean Energy
Community Solar with Nexamp: The Easiest Way to Tap into Clean Energy
Geschreven door het bedrijf
- Save on your electricity costs without installing rooftop panels
- We’re bringing clean energy to homeowners and communities everywhere, and helping them save on electricity costs* without installing rooftop solar panels. *Savings vary from state to state
No long term contracts, cancellation fees, or credit checks
Nexamp does not lock you into a long term contract or require any credit checks.
We believe in doing right by people and, well, the world. We’ll never lock you into an annual contract, never charge you any upfront fees, and never charge you to walk away—if you don’t like the service, you can cancel without penalty at any time.
Contactgegevens
101 Summer St. Floor 2, 02110, Boston, Verenigde Staten
- (617) 431-1440
- nexamp.com
4,4
Uitstekend
736 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They seriously lack transparency
They seriously lack transparency! Their billing is deplorable if you chose to pay by check. They actually lost one of our checks.
And there customer service is less than adequate with foreign speaking personnel that are next to impossible to understand.
When we had enough and started the cancelation process, we were told it would take up to 3 months to complete. Now we are 3 or 4 months beyond the original 3 months, still being charged, though clearly we are paying in full to our electric provider CMP.
Everytime we have contacted them about this issue we are told something different than before and we still would be receiving one more bill before we would be canceled.
It is an absolute rip off!!!!! And the savings was minimal.
We will never recommend them to anyone!!!!
24 juni 2025
Review zonder uitnodiging
Antwoord van Nexamp
Hello Susan,
Thank you for sharing your experience, and we’re sorry for the difficulties you’ve had.
Our community solar savings balance out over the year given that higher production in sunny months offsets winter lows. Because Nexamp invoices only after CMP confirms the credits on your electric bill, a brief delay between credits and our invoice is normal and ensures you pay only for verified credits at your guaranteed discount. If you cancel, CMP may take up to 90 days to remove the subscription, so credits—and matching Nexamp invoices—can continue during that window, as noted in the agreement and cancellation notice. You can review statements, set up autopay, or pay by phone or check through our customer portal, though mailed checks naturally take longer to post. We also want to note that every representative receives the same training, and we remain committed to clear, respectful service.
We unfortunately couldn’t locate an account under the name on this review. If you haven’t already, please email support@nexamp.com or call 855-727-4636 with your service address or account number so we can investigate and resolve the issue.
Thank you for the opportunity to help.
Antwoord van Nexamp
Hi Jamie, thank you for the positive review! We’re glad you’re excited about the program. If you haven’t already, you should see your savings very soon as our team is working to make sure they reach you promptly. We appreciate your support and will be here if you need anything to maximize the program’s benefits.
My main thing is the reduction to my…
My main thing is the reduction to my electric bill.
13 juni 2025
Antwoord van Nexamp
Hi Sarah, thank you for the review! We’re thrilled you’re already seeing meaningful reductions on your electric bills. We appreciate your support and will continue to help you maximize your savings.
You keep one well informed
13 juni 2025
Antwoord van Nexamp
Hi Anne, thank you for the positive review. We’re glad our updates help you stay informed about your subscription, and we’ll keep the information coming so you can continue to get the most out of our program!
Antwoord van Nexamp
Hello Dave, thank you for the positive review! Our team works hard to make enrollment simple, and we’re glad the process met your expectations. Welcome to the Nexamp community—we’re excited to have you with us!
Too soon to know.
12 juni 2025
Antwoord van Nexamp
Hi Theo, thank you for sharing your thoughts. We appreciate you joining our program and look forward to delivering benefits to you soon. Thank you for your patience; we’ll continue to support you every step of the way.
My experience is I never know what my…
My experience is I never know what my bill is going to be. We are on a fixed income, and we have to budget all our monthly expenditures. It is nice to know that my electric bill is lower but not knowing how much to budget is a problem.
18 juni 2025
Antwoord van Nexamp
Hi Ronald, thank you for sharing your feedback. We understand that budgeting on a fixed income is important. Solar production changes with the seasons, so your credit amount may rise or fall each month, but across the year the savings should balance out. Our team is here to review your account and adjust your credit allocation if needed so your bills feel more predictable. Please reach us Monday through Friday, 8:30 a.m. to 6:00 p.m. EST at 855-727-4636 or support@nexamp.com. Thank you for being a Nexamp subscriber.
Give it a chance
When l received the proposal to join this Solar farm program I was a little skeptical but then l read the entire information about it & I'm thrilled about it. My bill has already cone down $23. / mo. Try it. You won't be disappointed. Oh and I received my sign up bonus of $50 but am saving it for my son's & D-I-L's twin girls they're expecting in August!!!
12 juni 2025
Antwoord van Nexamp
Hello, thank you for your review. Our team works hard to ensure prospective customers feel informed and confident in our community solar program, and we’re so pleased to hear it has met your expectations. We look forward to continuing to help you maximize your savings and appreciate you being part of the Nexamp community!
I'm really enjoying saving on my…
I'm really enjoying saving on my electric bill but love the fact that it's saving with solar power.
31 mei 2025
Antwoord van Nexamp
Hi Tara, thank you for the kind review! We're thrilled to hear that you're enjoying the savings on your electricity bills and excited about the impact of solar energy. We truly appreciate your support and are grateful to have you as a valued Nexamp subscriber.
Ever since resigning and giving my new…
Ever since resigning and giving my new phone number I have been receiving a lot of robocalls and spam alert calls and random Bots. And I'm 90% sure this was the cause if I'm wrong I apologize.
28 mei 2025
Antwoord van Nexamp
Hello, thank you for your feedback and for being part of the Nexamp community. We’re sorry to hear about the robocalls and understand your concern. Please know that Nexamp takes customer data privacy very seriously. Enrolling in our program does not result in robocalls or third-party solicitations. We appreciate your understanding and are here to support you as you continue to benefit from community solar.
This was a simple decision for me…
This was a simple decision for me everything was done for me. Living in an apartment made this a no brainer. Now I have the both the satisfaction of being energy conscious and the ease of doing it and reaping the benefits. Great program!!!!!!
4 juni 2025
Antwoord van Nexamp
Hello Cat, thank you for your thoughtful review! Our community solar program is a great fit for apartment residents like you who want to enjoy the benefits of solar energy without rooftop panels. Your support for our mission is energizing, and we’ll continue working hard to ensure you get the most out of the program!
The price is great and I love using…
The price is great and I love using free energy and it’s clean
4 juni 2025
Antwoord van Nexamp
Hello, thank you for the positive review! We're glad to hear you're seeing savings through your community solar credits. We appreciate your support of Nexamp and your commitment to the clean energy revolution!
Easy to subscribe
Easy to subscribe, easy payment process. Clear billing.
(NatGrid bill is more difficult to track!) Oh well.
4 juni 2025
Antwoord van Nexamp
Hello Andrew, thank you for the positive review! We’re glad to hear that joining our community solar program was a smooth and easy experience. We appreciate your support and look forward to continuing to deliver savings and service that meet your expectations.
The process is not yet completed
3 juni 2025
Antwoord van Nexamp
Hello Joe, thank you for your review and for recently joining the Nexamp community! We're excited to have you on board and appreciate your support of local clean energy. Our team is working hard to ensure that your savings begin as soon as possible, and we’ll be in touch with updates along the way. Thank you again for your patience, and we’re glad to have you with us!
easy to use and open
31 mei 2025
Antwoord van Nexamp
Hello, thank you for your positive review! We’re glad to hear that you found the enrollment process simple and straightforward. Nexamp takes great pride in making clean energy accessible, and we’re thrilled to have you on board. We appreciate your support and look forward to continuing to serve you!
I'm still waiting for the $100 gift…
I'm still waiting for the $100 gift card for signing up and so is Matt Moon that referred us.
28 mei 2025
Antwoord van Nexamp
Hello Kenneth,
Thank you for your feedback and for being part of the Nexamp community. We’re sorry for any confusion—our records show that both your reward and the reward for the individual who referred you were sent. That said, we’ll follow up directly to confirm the details and ensure everything is resolved to your satisfaction. We appreciate your patience!
Antwoord van Nexamp
Hello Tom, thank you for the 5-star review! We're glad our communications have helped you better understand the program and stay up to date on your account’s progress. We appreciate your support and look forward to continuing to bring you savings!
Very easy to understand and agree to.
25 mei 2025
Antwoord van Nexamp
Hello John, thank you for your positive review! Our team works hard to ensure customers receive clear and transparent information about our program, and we’re glad to hear your experience has met your expectations. We’ll continue to support you however we can moving forward.
Very good jobs to processing the…
Very good jobs to processing the application and information well the time to become member.
23 mei 2025
Antwoord van Nexamp
Hello Dug, thank you for the positive review! We welcome you to the Nexamp community and look forward to providing continued support and savings through our program.
the savings
17 mei 2025
Antwoord van Nexamp
Hi Bonnie, thank you for the review! We’re happy to hear you’re enjoying the savings through our program. Thank you for being part of the Nexamp community.
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