I canceled in May because I planned to sell my house. I received an email from NEXAMP stating I was responsible for production through June. I’m still getting charged for production in September. Almo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outstanding communication both by email and text Personal contact by a person when first signed up how to read your bill And what to expect Additional follow up upon first billing, also 15% savings... Toon meer
Bedrijf heeft geantwoord
Great program. It was offered via my electric utility and a great solution for us because we were not ready to get rooftop solar. Easy to sign up for, easy to use, saved us money and we were really... Toon meer
Bedrijf heeft geantwoord
This switches us to green energy, perhaps not as profitable as owning your own panels, but a lot less trouble with no complications on your home. Taxachusetts has made the function of this prog... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Building the Future of Clean Energy
Community Solar with Nexamp: The Easiest Way to Tap into Clean Energy
Geschreven door het bedrijf
- Save on your electricity costs without installing rooftop panels
- We’re bringing clean energy to homeowners and communities everywhere, and helping them save on electricity costs* without installing rooftop solar panels. *Savings vary from state to state
No long term contracts, cancellation fees, or credit checks
Nexamp does not lock you into a long term contract or require any credit checks.
We believe in doing right by people and, well, the world. We’ll never lock you into an annual contract, never charge you any upfront fees, and never charge you to walk away—if you don’t like the service, you can cancel without penalty at any time.
Contactgegevens
101 Summer St. Floor 2, 02110, Boston, Verenigde Staten
- (617) 431-1440
- nexamp.com
4,4
Uitstekend
736 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I'm happy with how low my energy bill…
I'm happy with how low my energy bill has been. Your customer portal is easy to use too
16 december 2025
Antwoord van Nexamp
Hi Nathan, thank you for your positive review! We're thrilled to hear you've experienced a reduction in your electricity costs and that the process has been smooth. Our team works hard to ensure subscribers like you can easily maximize savings through our program. Thanks again for being a valued part of the Nexamp community!
Antwoord van Nexamp
Hello Ralph, thank you for the 5-star review! We're glad to hear the website has made your experience with Nexamp a smooth one. Our team works hard to make saving with our program simple, and we look forward to continuing to support you.
The professional
The professional, and knowledgeable nature of the agent, was very impressive
11 december 2025
Antwoord van Nexamp
Hi Kenny, thank you for the kind words! We're thrilled to hear our team was able to assist and provide a positive experience. We appreciate our outstanding team, and your support as a Nexamp subscriber!
I am glad to be participating in solar power!
using our natural resources makes so much sense!
12 december 2025
Antwoord van Nexamp
Hi Patricia, thank you for your 5-star review! We appreciate your support of solar energy and are excited to have you on board. By subscribing to Nexamp, you're helping build a cleaner future, and saving money along the way. Thanks again for being a valued Nexamp subscriber!
Great customer service experience…
Great customer service experience overall. I was also told that due to the fact that I receive SNAP and SSI benefits that I would be eligible for a 25 percent discount which would be very useful and much needed especially when my electric bill is considerably higher during the winter. However, I still wasn't told that I'd be billed separately by nexamp every month which made me a bit skeptical and confused me at first. However, I did some research to get more information about that to see if it would really save money on my electric bill or cost me more and I found out that I'd still be paying less and saving on my electric bill overall which is a good thing. I am a bit disappointed that the savings is not immediate and that I don't get to save on my electric bill this winter but at least I was informed about that part ahead of time though and I still look forward to my electric bill hopefully being lower next winter though. The 15 year policy and not having to renew my services or reapply every year also makes it a lot easier and less stressful for me. So a couple of minor drawbacks but otherwise good experience overall.
8 december 2025
Antwoord van Nexamp
Hi Ariel, thank you for sharing your detailed feedback. We’re happy to hear you’ve been pleased with the service we’ve provided and truly appreciate your patience and support as we work to deliver your savings as soon as possible. Our team is committed to providing as much transparency as possible around how the program works. You’re always welcome to visit our Help Center at https://help.nexamp.com for more information. We’re also happy to assist directly and will continue to keep you updated on the status of your account. Thank you again for your time and for being a Nexamp subscriber.
It takes six months to cancel service…
It takes six months to cancel service with these folks! I was told it would be 90 days, so this is clearly a deceptive business practice. Who ever heard it it taking six months to cancel a utility? They get a zero rating with me. It is not just that it takes six months to cancel, but that I was told it would be half that length. Don't do business with these folks!!!!
15 december 2025
Review zonder uitnodiging
Antwoord van Nexamp
Hello Nora,
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify the details around your cancellation and final billing.
We understand that our billing model can feel unfamiliar at first. Because Nexamp bills in arrears, invoices are generated only after your utility confirms that solar credits have been applied to your account. This is why invoices may arrive even after a cancellation request has been submitted. Additionally, as noted in our contract and prior communications, utilities may take up to 90 days to fully process a community solar cancellation, during which time solar credits can still be applied to your utility account.
That said, your account has now been officially canceled. We will be following up with you directly to review any remaining questions and help clarify anything else about your final invoices or the program overall. Thank you again for your time and for having been a part of our community solar program.
Eric the rep from nexamp was great
Eric the rep from nexamp was great. Other than that I have no experience with nexamp. I haven't gotten a national grid bill yet with my nexamp savings.
6 december 2025
Antwoord van Nexamp
Hi Judy, thank you for sharing your experience with our team. We’re glad to hear that we were able to support your needs. We’re working to begin delivering your savings as soon as possible and will continue to keep you informed along the way. We appreciate your patience and your support of Nexamp!
Antwoord van Nexamp
Hi Arneady, thank you for the positive review! We appreciate you joining our program and are excited to start delivering savings soon. Thanks again for your support of Nexamp!
No transparency
No transparency, unhelpful customer service, very minimal savings & will not be recommending to anyone, now if they immediately canceled when we wanted to cancel I wouldn't have bothered to leave a review, however they're going to continue billing us for 3 months. Do not use shady NEXAMP!
12 december 2025
Review zonder uitnodiging
Antwoord van Nexamp
Hello Andrea,
Thank you for your feedback. We're sorry to hear about your experience, especially the frustration around your cancellation and billing.
When a customer requests to cancel, we mark the account at that time and submit the request to the utility to begin processing. This coordination ensures that all necessary changes are completed, but it can result in solar credits and related Nexamp invoices continuing during the transition. As noted in your agreement, this process can take up to 90 days and reflects how community solar programs are structured.
Nexamp provides solar credits that reduce your utility bill, and we only bill after your utility confirms those credits. These credits are always billed at a guaranteed discount, typically 10 percent. Because solar production and energy usage vary throughout the year, we recommend viewing your savings on an annual basis.
If your electricity usage has changed, we would be happy to reassess your subscription to better match your current needs and help you maximize your savings.
We are also sorry to hear that your experience with our team did not meet expectations. That is not the level of service we aim to provide, and we appreciate your feedback as we continue to improve.
Based on the details provided, we were unable to locate your account. If you are open to it, we would welcome the opportunity to review your situation and ensure your cancellation is fully resolved. Please contact us at support@nexamp.com or 855 727 4636. Our team is available Monday through Friday from 8:30 AM to 6:00 PM Eastern Time.
Great experience so far!
2 december 2025
Antwoord van Nexamp
Hello, thank you for sharing your positive feedback about your experience with Nexamp! We’re thrilled to hear it’s going well so far and look forward to continuing to help you get the most out of the program.
I am saving $'s on my Electric…
I am saving $'s on my Electric Bill........every dollar saved helps that's for sure.....
9 december 2025
Antwoord van Nexamp
Hello Doris, thank you for your positive review! We’re glad to hear you’re seeing savings on your electricity costs through our program. We’re proud to support you and your neighbors, and we’re grateful to have you as part of the Nexamp community.
Antwoord van Nexamp
Hi Karl, thank you for your 5-star review! We're glad to hear that our communication and support have helped you get the most out of the program. We're always here if you need anything moving forward. Thanks again for being part of the Nexamp community!
All agents with whom I spoke were…
All agents with whom I spoke were courteous and helpful; all my questions were answered to my satisfaction.
28 november 2025
Antwoord van Nexamp
Hi Leonard, thank you for your positive review. We’re so glad to hear that our team was able to assist with your questions. We're always here to support you and ensure you get the most out of our program. Thanks again for being a Nexamp subscriber!
Very easy to register and great…
Very easy to register and great communication. I can't wait to get started with solar!
1 december 2025
Antwoord van Nexamp
Hi Alison, thank you for your positive review! Our team works hard to ensure the enrollment experience is smooth and informative, and we’re glad to hear it met your expectations. We’re excited to have you with us and look forward to providing you savings soon!
Great to be able to save money and help…
Great to be able to save money and help the environment!!
22 november 2025
Antwoord van Nexamp
Hi Carl, we appreciate your 5-star review! It’s great to hear you’re noticing savings and are proud to be part of the mission to bring clean energy to your community. Thank you for being a Nexamp subscriber!
So far so good
So far so good. Ask me again after about four months of this new operation.
21 november 2025
Antwoord van Nexamp
Hi James, thank you for your kind feedback. We appreciate your recent enrollment and look forward to providing you with savings as soon as possible. We’ll continue to support you and keep you updated every step of the way. Thanks again for joining the Nexamp community!
Antwoord van Nexamp
Hello Abigail, thank you for your positive review! We’re so glad to hear you’ve found our support helpful and are seeing savings on your electricity costs. We truly appreciate your time and your support of clean energy.
Helping me save money!!!!!
Helping me save money!!!!!! In many ways, ones also that are good for the environment/atmosphere.
27 november 2025
Antwoord van Nexamp
Hello Carrie, thank you for the 5-star review! Our team is dedicated to helping subscribers support a cleaner future while saving money along the way. We're so happy to hear you're enjoying your experience with Nexamp!
Professional and well organized billing…
Professional and well organized billing process.
18 november 2025
Antwoord van Nexamp
Hi Terry, thank you for your positive review of Nexamp! We're glad to hear that our efforts to make community solar simple and accessible are making a difference for you. We truly appreciate your time and support as a Nexamp subscriber.
Antwoord van Nexamp
Hi Michael, thank you for your positive review! We're excited to welcome you to the Nexamp community and glad to hear the enrollment process went smoothly. We appreciate your support and thank you for being a Nexamp subscriber.
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