I canceled in May because I planned to sell my house. I received an email from NEXAMP stating I was responsible for production through June. I’m still getting charged for production in September. Almo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outstanding communication both by email and text Personal contact by a person when first signed up how to read your bill And what to expect Additional follow up upon first billing, also 15% savings... Toon meer
Bedrijf heeft geantwoord
Great program. It was offered via my electric utility and a great solution for us because we were not ready to get rooftop solar. Easy to sign up for, easy to use, saved us money and we were really... Toon meer
Bedrijf heeft geantwoord
This switches us to green energy, perhaps not as profitable as owning your own panels, but a lot less trouble with no complications on your home. Taxachusetts has made the function of this prog... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Building the Future of Clean Energy
Community Solar with Nexamp: The Easiest Way to Tap into Clean Energy
Geschreven door het bedrijf
- Save on your electricity costs without installing rooftop panels
- We’re bringing clean energy to homeowners and communities everywhere, and helping them save on electricity costs* without installing rooftop solar panels. *Savings vary from state to state
No long term contracts, cancellation fees, or credit checks
Nexamp does not lock you into a long term contract or require any credit checks.
We believe in doing right by people and, well, the world. We’ll never lock you into an annual contract, never charge you any upfront fees, and never charge you to walk away—if you don’t like the service, you can cancel without penalty at any time.
Contactgegevens
101 Summer St. Floor 2, 02110, Boston, Verenigde Staten
- (617) 431-1440
- nexamp.com
4,4
Uitstekend
736 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am happy that I am helping the earth…
I am happy that I am helping the earth and all human beings by supporting solar power.
Having small reduction in my power bill is an added bonus.
13 november 2025
Antwoord van Nexamp
Hello Gary, thank you for your positive review! We're glad to hear you're proud to be supporting clean energy and are starting to see savings on your electricity bill. We appreciate your support and thank you for being a Nexamp subscriber.
Very intrusive signup
6 november 2025
Antwoord van Nexamp
Hello,
Thank you for your feedback. We’re sorry to hear that our enrollment process felt intrusive. In order to apply solar credits to your utility bill and help you save, we do require a signed contract along with contact and utility information so that we can coordinate directly with your utility provider.
Our team works hard to make this process as secure and transparent as possible, but we understand that it may still feel frustrating. We appreciate your candid input and remain committed to supporting you should you have any further questions. Thank you for being a Nexamp subscriber.
This switches us to green energy
This switches us to green energy, perhaps not as profitable as owning your own panels, but a lot less trouble with no complications on your home.
Taxachusetts has made the function of this program more complicated than it should be and that's the government's fault, not Nexamp's. National grid isn't smart enough to make this more straightforward either.
Customer service staff is good and knowledgeable
Nexamp Community Solar explains how everything works as well as they can, but what national grid puts on the bill is confusing as all heck because they are not particularly competent. National grid is great at overcharging customers though.
4 november 2025
Antwoord van Nexamp
Hi William, thank you for your review! We're glad to hear you're enjoying the ease of community solar and that our team has been helpful in explaining the program. We appreciate your recognition of our efforts to make things as clear as possible, especially with the different parties involved. Thanks for being a Nexamp subscriber.
Antwoord van Nexamp
Hello Richard, thank you for your 5-star review! We’re glad to hear you’ve had a great experience and appreciate your support of Nexamp.
Antwoord van Nexamp
Hi Robert, thank you for your thoughtful review. We’re glad to hear that everything is running smoothly and that you’re seeing savings through community solar. Thanks for being part of the Nexamp clean energy movement!
I checked with the Better Business…
I checked with the Better Business Bureau to make sure Nexamp was legit. They had a good rating. I called other people and they sang Nexamp praises. So it was a no-brainer. I like to save money. It was so easy to sign up.
3 november 2025
Antwoord van Nexamp
Hi Abigail, thank you for your thoughtful review! We truly appreciate you doing your research and are glad others had positive things to share. We’re excited to help you save and are working to get you up and running as soon as possible. Thank you for your support and patience in the meantime.
Antwoord van Nexamp
Hi Mike, thank you for sharing your feedback. We’re glad to hear everything is going well so far and will continue working to ensure you have a great experience moving forward.
Professional staff!
18 oktober 2025
Antwoord van Nexamp
Hello, thank you for the kind words! We're so glad to hear our team made a great impression. We appreciate your support and are proud to have you as a Nexamp subscriber.
Thank you for keeping me informed on…
Thank you for keeping me informed on the status of progress for putting me online in receiving Solar Power and credits. Keep up the Outstanding work! I look forward to our mutual beneficial relationship continuing into the future.
27 oktober 2025
Antwoord van Nexamp
Hi Michael, thank you for your thoughtful review! We're so glad to hear that our communications have been helpful in keeping you informed about the progress on your account. We work hard to provide a positive experience and look forward to bringing you the many benefits of community solar as soon as possible. Thank you for your support!
Ex customer complaint!@
I've been a customer for several years yet when i moved 1 mile away I'm told you have to find a network for me. When I get re-installed in your network I'll decide whether or not to continue using you. In the meantime I'm searching for a company with better customer service.
18 oktober 2025
Antwoord van Nexamp
Hello Vincent,
Thank you for your feedback. We're sorry to hear about your frustration and appreciate your continued support as a longtime customer.
Because community solar programs are directly associated with your utility account number rather than your name, your recent move and new utility account must be treated as a new enrollment. This is standard across all community solar programs and not unique to Nexamp.
That said, we value your loyalty and have prioritized your new utility account for reassignment. Our team is actively working to match your account with available capacity on one of our solar farms. Based on current availability, we anticipate securing a new placement within the next 2–3 months. Once a spot is confirmed, we’ll ensure your account is verified with your utility provider so your credits begin seamlessly.
You’ll continue to receive email updates to keep you informed throughout the process. We sincerely appreciate your patience and look forward to reconnecting you with the benefits of community solar soon.
If you have additional questions, please don’t hesitate to reach out to our team at 855-727-4636 or support@nexamp.com.
Saving money…
Now a days saving a few dollars is important, so far I am very happy with Nexamp!
15 oktober 2025
Antwoord van Nexamp
Hello Donna, thank you for your positive review! We understand how important saving money is, and we’re so glad to hear Nexamp is meeting your expectations. Our team works hard to help customers like you maximize your savings, and we truly appreciate your support.
I sent an email to Nexamp 3 days ago…
I sent an email to Nexamp 3 days ago asking why my bill has doubled since I started with Nexamp. iI started with Nexamp to be a little more green and maybe reduce my cost. I have not received a response. Not happy, will have to cancel with Nexamp and revert to THE GRID !
21 oktober 2025
Antwoord van Nexamp
Hello Mike,
Thank you for your feedback, and we’re very sorry that you haven’t received a response yet. Our team will be reaching out to you shortly to discuss your concerns directly and help clarify your account.
As a quick reference, in New York, Nexamp community solar credits are applied based on your electricity usage and the amount of energy generated by your share of the solar farm during a given period. Because Nexamp bills in arrears, the charges on your statement reflect credits produced during a prior production period, so they may not align with the same month shown on your utility bill.
When reviewing your bills, we recommend comparing the production dates on your Nexamp invoice with your National Grid statement to see when and where your credits were applied. No matter the month or production amount, you continue to receive a 10% discount on all applied credits.
We look forward to connecting with you soon. In the meantime, if you have additional questions, our support team is available at 855-727-4636 or support@nexamp.com, Monday through Friday, from 8:30 AM to 6:00 PM EST.
It’s Good To Be A Customer!
The 10% savings off our electric utility bill is great every month. I only wish we could save more! And of course we’re doing something positive for the planet.
24 oktober 2025
Antwoord van Nexamp
Hi Thomas, thank you for your thoughtful review! We’re glad to hear you’re enjoying your monthly savings and are proud to be making a positive impact alongside you. Thanks for being a Nexamp subscriber and supporting a cleaner energy future.
Still no communication if I there is a…
Still no communication if I there is a solar farm available in my area. Was hoping that would be address up front. If building that is a good answer.
23 oktober 2025
Antwoord van Nexamp
Hello Tom,
Thank you for your feedback. Once enrollment is completed, customers are often not placed on a solar farm right away. Space needs to become available in your utility area, and when it does, we’ll follow up with the next steps and subscription details.
We understand that many customers are excited to start seeing the benefits of community solar right away, and we truly appreciate your patience as we work to match you with a farm. As demand continues to grow, we’re actively working to bring new projects online and will keep you informed with any updates.
We look forward to providing the benefits of the program to you as soon as possible.
NEXAMP not the best for us!
We tried NEXAMP for over a year here in Lewiston NY. There billing practices employ back billing for up to 4 months so keeping track of how much you owe and when they bill for it can be very confusing. It typically took 40 minutes to deal with their bill each month with 3 minutes average each for all our other utilities. Some months no bill at all and other months hundreds of dollars owed that was unexpectedly. We did save about 10% off our electric costs overall but the aggravation of dealing with old bills and customer service that can't explain how the billing works forced us to quit their service. But remember the 4 month delay in billing means the bills keep coming even after you leave them. If you don't keep track of your bills and just pay whatever bill they send then you will probably will like their business model. For those of you that keep track I would recommend avoiding Nexamp.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Nexamp
Hello John,
Thank you for sharing your concerns. We’re truly sorry for the frustration you experienced. We understand that the program may not be the right fit for everyone and appreciate you taking the time to provide feedback.
In New York, community solar billing is in arrears, meaning your utility first applies the solar credits to your bill, and Nexamp invoices you afterward. We know this process can feel unconventional, especially when multiple months are included in a single invoice.
There is also a delay between when credits appear on your utility bill and when you receive our invoice, as we wait for confirmation from your utility before billing. Once confirmed, we apply your contracted discount to the credits and send the invoice.
What we can confirm is that you always receive the full credit and your discount, regardless of when the invoice is issued. At Nexamp, we are committed to making the process as clear and seamless as possible. If you’re open to it, we’d be glad to review your billing timeline and can also provide a summary of your historical credits, payments, and savings. We appreciate your understanding and are here to help.
Antwoord van Nexamp
Hello John, thank you for your feedback. We appreciate your patience as we work to get you connected to a solar farm and will keep you updated as soon as space becomes available. Thank you for being part of the Nexamp community.
Outstanding communication both by email…
Outstanding communication both by email and text
Personal contact by a person when first signed up how to read your bill
And what to expect
Additional follow up upon first billing, also 15% savings equates to paying for 11 months and having 1 month free just take your 15% savings per month x12 and that is your yearly savings
21 oktober 2025
Antwoord van Nexamp
Hi James, thank you for your thoughtful review! We're glad to hear that our communication has been helpful as your account gets up and running. At Nexamp, we’re committed to transparency, delivering strong support, and helping you save, and we look forward to continuing to assist you moving forward.
Everything was straight forward.
11 oktober 2025
Antwoord van Nexamp
Hi Robert, thank you for your positive review! We're glad to hear that you've found the process smooth so far. At Nexamp, we’re committed to delivering a seamless experience and continued savings as you move forward in your community solar journey. Thank you for your support and for being a valued Nexamp subscriber!
We signed up in April 2025
We signed up in April 2025, they stated it would take a couple of months to get started. Here it is Oct 2025 & last email from them was dated was May 22nd stating we would receive a $75 Visa card within 30 days. I followed up last week only to learn they went ahead & cancelled my contract because they stated I didn't respond to email..Received no email from them where I needed to respond. The only way I found out they cancelled our contract was the day I called in October to follow-up. That was fine with me because at that point I wanted to cancel the contract. After talking with several people regarding these solar farms & Nexamp I am glad it was cancelled before getting started. This was a bad decision but turned out best for us.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Nexamp
Hello Vita,
Thank you for your feedback, and we're truly sorry for the confusion and frustration you've experienced. We understand how disappointing it can be to think a process is complete only to find out otherwise.
After reviewing your case, it appears your enrollment was never fully completed in our system, which unfortunately meant we couldn't place you on a solar farm. As a result, your account was never activated, and the promotional gift card (only issued upon full enrollment) was not triggered.
We sincerely apologize for the miscommunication and the inconvenience this has caused. At Nexamp, we strive to make community solar simple and accessible, and we regret that this wasn’t your experience.
If you're still interested in joining and receiving the full benefits, including solar credits and promotional offers, we'd love the opportunity to assist with re-enrollment. Our sales team is ready to guide you through the process and ensure everything is completed smoothly.
Thank you again for taking the time to share your experience. We truly value your feedback and hope to better serve you in the future.
Just getting started
I just signed up so I'm not using it yet but it was easy to sign up and I'm getting emails explaining each step so far which is nice they are keeping me updated
4 oktober 2025
Antwoord van Nexamp
Hello Bonnie, thank you for your positive review! We’re thrilled you’ve joined our community solar program and look forward to delivering savings to you as soon as possible. We’ll continue to keep you updated along the way and are here to support you throughout your journey. Thank you for being a Nexamp subscriber!
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