I have been dealing with John Athanasopoulos for some time now. This man is amazing and has always gone above and beyond to assist me with any enquiry I have had, even when it isn't really his problem... Toon meer
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Just seeking historical interval data. Have sent 5 emails to three different email addresses and left 2 voicemails over a period of 4 wks. Still no contact from anyone at this business. Crazy!
It took three months for a new connection. It took them two months just to submit the correct paperwork. Without constant reminders I doubt they could have ever organized themselves enough to see th... Toon meer
Bedrijf heeft geantwoord
Generally very good, price seems good and only a couple of issues re payment queries stating bills had not been paid when they had actually been paid. It would be good if Nextenergy offered a Gas pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Next Business Energy is an Australian operated electricity retailer specialising in powering the dreams of businesses across the country. We believe your business deserves better. That is why we also offer a range of billing options, 24/7 online account insights, and more...
Contactgegevens
3,0
Gemiddeld
58 reviews
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Competitive price.
Competitive price.. the lowest I've seen.
Perfect service
Would recommend
12 december 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Very understanding
12 december 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Great experience
Great experience, friendly team - would definitely recommend.
12 december 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Great service
22 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Generally very good
Generally very good, price seems good and only a couple of issues re payment queries stating bills had not been paid when they had actually been paid.
It would be good if Nextenergy offered a Gas product option as well and electricity.
22 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. I will pass your suggestions onto our product team. We appreciate you choosing Next Business Energy!
looked at comparing prices and they…
looked at comparing prices and they didnt want to match other rates
22 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Hello Markis Enterprises Pty Ltd. Thank you for your honest feedback. We like to think we offer our clients more than just competitive rates. We are Australian owned and operated, offer free access to the nextconnect portal for all customers as well as much more. If you want to discuss anything further with us please feel free to contact us on 1300 46 6398 or email us on info@nextbusinessenergy.com.au.
have not had a response regarding our…
have not had a response regarding our contract agreements .
19 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Hello Mastroplas Pty Ltd.Thank you for your honest feedback. We have recently restructured our customer service team to ensure a swift response to any customer enquiry. Your business deserves better, therefore a member of our customer service team will call you today to discuss your issue with you. You can also call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
George was responsive
George was responsive, very helpful & supported our request for revised pricing & discounts.
18 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
No communication within the team and…
No communication within the team and very bad at responding back to complaints. But good at calling for payments.
18 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Hello Multi Orange Pty Ltd. Thank you for your honest feedback. We have recently restructured our customer service team to ensure a swift response to any customer enquiry. Your business deserves better, therefore a member of our customer service team will call you today to discuss your issue with you. You can also call us on 1300 46 6398 or email us at info@nextbusinessenergy.com.au.
Customer Service is Appalling
Customer Service is Appalling. I have been a customer for some years with multiple properties. I switched initially because I did a price comparison and thought it would be financially advantageous. Not unhappy with the prices. I found them very slow to activate new accounts and terrible at the other end when you wish to disconnect a property. I recently made a complaint to the ombudsman over a ridiculous request for certified copies of various info to just release a credit balance! No other elec company has such a policy. Yes I got the credit released but with virtually little or no empathy or understanding from the power company. I will not use them again.
16 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Hello Janine. Thank you for your honest feedback. We do have safety precautions in place to safeguard the interests of our customers. To receive a refund the customer needs to provide 1 of 3 pieces of information (pre-printed deposit slip, a bank statement or certified bank letter). We take customer feedback seriously at Next Business Energy, therefore we will look into streamlining this process for customers in the future.
Consider also emailing customers about planned portal outages
Hi,
Can you please consider also emailing your customers about planned or even unscheduled portal outages rather than just posting it to a social media platform.
IMO the most valuable data within the portal is the daily usage data with its associated graphs that are downloadable in excel. Whilst I understand your comments that a customer can contact your 1300 number to get account details, pay accounts etc..., I would suggest that getting granular daily usage data may not be as simple as a phone call.
The Next portal is a great asset for both Next and its customers, I personally use the usage data on a daily basis to fully understand my businesses energy dynamics.
16 november 2018
Review zonder uitnodiging
Incompetent staff
Incompetent staff, unable to obtain information of inquiries.
15 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your honest feedback. We believe your business deserves better therefore I have arranged for a team member to call for you today. If you need anything further please email us on info@nextbusinessenergy.com.au or call us on 1300 46 6398.
Good responsive organisation
Good responsive organisation, unlike Telstra
15 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Best in the Business Electricity Retailer
Next Business Energy is an excellent electricity retailer. Next Business Energy provide competitive energy rates and services with real savings. They provide superior customer service at all times and provide a dedicated tailored Account Manager for your every day business energy needs. I would highly recommend Next Business Energy as an electricity retailer.
15 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
Competitive rates but as I high usage…
Competitive rates but as I high usage business, i'm not impressed that my pay on time discount has dropped from 30% to now 7%. My usage hasn't changed and neither should the perks for pay on time.
15 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your honest review. We do appreciate you being a Next Business Energy customer. I believe your new plan also offers competitive rates alongside the new pay on time discount. If you wish to speak to us about your current plan you can always call us on 1300 46 6398 or email us on info@nextbusinessenergy.com.au. We value your business and appreciate your feedback.
Great business to deal with and great…
Great business to deal with and great prices
15 november 2018
Review zonder uitnodiging
Antwoord van Next Business Energy
Thank you for your kind feedback. We appreciate you choosing Next Business Energy!
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