Red Energy Reviews 

Red Energy have always had competitive prices, are Australian and have the best customer service as provided again today with Emily from Sales. Never had an issue with them for electricity or gas

15th caller in the queue was best I could get after trying for 2 days. Clearly no respect for their customers, stay away

Mohit made the switch from my old energy company to Red Energy seamless and so easy. He explained my options and based on what I explained to him he was able to offer me the best pricing. Great customer service!

I thought I’d go an Aussie company

No no no don’t waist your time
I had to call them
Over hour on hold
Then I had to call back

2 hours In One day on hold

I had a good experience with the Customer Service Operator named Lucy, whom helped me sign up to Red Energy, quite seemlessly. Thank you

Dealing with Zac was so easy, his product knowledge and ability to present in everyday terms made switching to Red Energy a positive experience.

Red needs to step up the resolution game! The end result is after requesting a smart meter for solar it will not be installed for 8 weeks from when it was requested. I have spent hours on hold to resolve. So far the best I have is a tenuous date and a $50 credit and a hope they will do what they say. Hopefully I will receive contact.

Who came up with the false advertising on TV about Red Energy service? My last attempt to contact them involved four phone each being on hold for minimum of 45 minutes and still no answer. This company is the worst ever for customer support. Shame on Canstar for misleading information.

Bowen drops wholesale electricity prices by 7% but Red Energy increases their retail rates by approximately 18%...go figure

Really poor, my first bill was dramatically wrong, then it became a nightmare to fix, everyone I spoke to gave me a different story, I was told things would happen that didn't, and meanwhile the bill kept rising while I struggled to get any real assistance. I was blamed for an incorrect meter read, and the story kept changing by very rude consultants. This company is really hard work

Well my parents moved and we’re trying to get hold of them for over a week, they were sitting on the phone for over 40 minutes each time but still no answer until today.
The people they spoke to were extremely rude and we will definitely NOT recommend these people to anyone. They need to learn how to answer a bloody phone!!!!

If I could then I wont even give a single star. Disgraceful is the apt word for this company, was with this company for about 1.5yrs. The company rigs the charges and usage in apps as they can not rig a smart meter, which is handled by Ausgrid.
Made several complaints only got back "feel good" replies.
I am now with AGL, not advertising for them but they are fair dinkum, no surprises and you know what your charges are.

Happy with the energy plan, customer experience is a disgrace, and it seems I'm not alone. Twice contacted Red Energy in the past 6 weeks. Once to check whether the tariff had changed on 1 July, and once to change the billing credit card. 43 minute wait for the first call which lasted 2 minutes, and a 30 minute wait to speak to customer "service", followed by another 30 minutes, part on hold part in conversation, without resolution. The reason I called to change billing details is that the option online doesn't work, not did their attempts to do it over the phone. So I asked them to call me today to try to resolve this simple issue. They asked me to nominate a time (I chose 9am, they chose 12.20. And I pointed out that it might be helpful if they had more than one form of contact. They protested that I could have emailed them. The only place their email address can be found (eventually) is in Terms and Conditions under Dispute Resolutions.

Had to wait over 1 hour for telephone support to process a bill payment that the online service wasnt accepting.

Absolutely terrible!

Endless wait times, unbearable, noisy, low quality on-hold music, endless reminders to 'use our app'. Another greedy corporate who won't pay for sufficient frontline staff. Avoid at all costs

Really wanted to love red energy. I wanted profits from my bills to go to the state governments rather than Asian businesses like energy australia BUT...
I wanted to get the 3 hours free in the daytime. They said I had to get a smart meter. They said it would take 30 days. It took 40. They said I was automatically on the plan. Then they said I was not but it didn't matter because they would back date it to the day the meter went in. Then they said that doesn't happen. Then they said it would take 10 business days to do it and it would happen today. Today it hasn't happened. I would go to AGL,but they tell lies.they say that they will email invoices, but they dont. They email a link and you have to log in and wait for their system to take you on a tour if hell before you can download your bill yourself.

Poor communication, conflicting bills and hard to contact via phone with endless waiting times on 2 seperate days- I gave up after 30 minutes!

Just spent more than 38 minutes waiting for Red Energy to take my call. Helpful call operator but Red Energy treat customers' time with contempt. The background is that I switched to Red Energy when I discovered Origin were ripping me off. After a year with Red Energy, I discovered they're ripping me off worse than Origin. No, I don't have time to be chasing power bill comparisons every month. Don't come back to me next week with wonderful offers like Origin did. If you can't reward my loyalty by ensuring that I'm on a good deal, I'm done with you.

Misleading call staff when installing an electronic meter. Said one thing on the phone then charged differently on the next billing cycle. Poor service not worth the time spent on hold trying to fix the problem.

No body answers your call. I waited 25 minutes and got sick of repeated messages and music. Unacceptable!!!
I ended up sending an email. If I do not get correspondence by the end of the week, I am switching back to my my old provider.