Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bil... Toon meer
Bedrijf heeft geantwoord
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Toon meer
Bedrijf heeft geantwoord
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contactgegevens
Perth, Australië
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was easy to change the connection…
It was easy to change the connection and have 46% discount
26 oktober 2026
Antwoord van Alinta Energy
Hi Kanwal,
Thank you so much for sharing your positive feedback. We are delighted to hear that switching your service was a seamless process and that you were able to secure a fantastic saving.
Lilly
Incompetent customer service
Tried to get connected with Alinta and the consultant was not competent and didn’t make me feel like the process would go ahead. Very disappointing decided to go with another company and process was seamless.
26 oktober 2026
Antwoord van Alinta Energy
Hi Wendy,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience and we’re sorry to hear it wasn’t the best.
We have passed this on to the relevant department to ensure we can work towards a better customer service experience in the future.
Lilly
Antwoord van Alinta Energy
Hi Rosemary,
We are glad you enjoyed our caring and helpful service. Thank you for sharing.
Lilly
If everything goes to the plan
If everything goes to the plan, great deal and very happy with it.
26 oktober 2026
Antwoord van Alinta Energy
Hi Ian,
We are glad you enjoyed your experience and got a great deal. We appreciate you taking the time to share this feedback.
Lilly
Kelly was the lady who answered my…
Kelly was the lady who answered my call. Thank goodness for her, a wonderful woman to speak with and explained everything to me. In a word. Wonderful.
22 oktober 2026
Antwoord van Alinta Energy
Hi Robyn,
We are so glad to hear that our team member provided such clear explanations and made your call so pleasant. We appreciate you taking the time to share this positive experience, and we will surely pass along your kind words.
Lilly
it looks like a good so will go with…
it looks like a good so will go with it and save money
21 oktober 2026
Antwoord van Alinta Energy
Hi Barrie,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Spoke to Sera over the phone who was…
Spoke to Sera over the phone who was very helpful and made joining a lot easier for me. Thankyou Sera 🙏
20 oktober 2026
Antwoord van Alinta Energy
Hi Julie,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with Sera and we will pass this on to her to let her know her hard work is paying off.
Sally
Antwoord van Alinta Energy
Hi Mohammed,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
inconsistent invoices
i had been with alinta for a number of years. i have 2 meters always paid on time and whenever i contacted the operator spoke english well. from about 3 months ago, the call centre must be overseas somewhere. i started getting overdue accounts. each time i called it was allegedly rectified only to get another overdue bill. each call the amount was different, the billing payment details were different and they always tried to confuse with meter numbers ignoring that what ever the meter, the invoice was paid.
after going up the chain of responsibility, im afraid i will opt out
Thank you Sally, I will hold off until we chat
20 oktober 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Ward,
Thank you for talking the time to leave us your feedback. We appreciate you letting us know about your experience and we’re sorry to hear it wasn’t the best.
We have passed this on to the relevant department to ensure we can work towards a better customer service experience in the future.
Sally
Easy and clear process
20 oktober 2026
Antwoord van Alinta Energy
Hi Camille,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
good and very information ref my…
good and very information ref my previous plan from agl explained 100 as to why i should change to alinta
19 oktober 2026
Antwoord van Alinta Energy
Hi Thomas,
Thank you for taking the time to leave us such a great review. We pride ourselves on customer service and we appreciate you letting us know that our hard work is paying off.
We look forward to assisting you with all your future enquiries with us.
Sally
Honest ,quick helpful experience with…
Honest ,quick helpful experience with contact numbers left in case you have any queries
19 oktober 2026
Antwoord van Alinta Energy
Hi George,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount portal for online access to your bills and usage.
Sally
Very easy and straight forward to change over to alinta
Very easy and straight forward
19 oktober 2026
Antwoord van Alinta Energy
Hi Christine,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience with us.
We look forward to assisting you with all your future enquires in the same easy and straight forward manner.
Sally
Antwoord van Alinta Energy
Hi Anton,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Saving contact information was a cinch!
Saving contact information was a cinch!
Thank you
18 oktober 2026
Antwoord van Alinta Energy
Hi Cyril,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Ive only had to call them twice over a…
Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to go with them again.
They were great to deal with even when vacating my rental and getting a refund for my $600 unused leftover rebate.
Prompt service.
I can only speak for my own experiences.
15 november 2025
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Rachel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Thanks guys looking forward to being an…
Thanks guys looking forward to being an Alinta energy Customer & receiving good service & a fair discounts on gas.
16 oktober 2026
Antwoord van Alinta Energy
Hi Philip,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwoord van Alinta Energy
Hi Rangi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwoord van Alinta Energy
Hi Zofia,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
I was told I'd receive $200 credit on…
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bill until after 6 months. I don't appreciate being lied to and expect my questions to be answered honestly.
16 oktober 2026
Antwoord van Alinta Energy
Hi Kylie,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.