Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bil... Toon meer
Bedrijf heeft geantwoord
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Toon meer
Bedrijf heeft geantwoord
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contactgegevens
Perth, Australië
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Goed
2K reviews
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Antwoord van Alinta Energy
Hi Anurag,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwoord van Alinta Energy
Hi Mehazabeen,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Was a nice simple process
24 september 2026
Antwoord van Alinta Energy
Hi Michael,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Everything was explained to me
Everything was explained to me, which made the process easier.
24 september 2026
Antwoord van Alinta Energy
Hi Hyne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Terrible & confused customer service
Terrible, they had wrongly connected the wrong address. chase for 3 days and they didn't change details and started charging me, i had to call again to stop the install to unknown location. they refused to cancel despite not being able to find my real address on their system. and now they constantly harass me calling non-stop. Bad customer service
24 augustus 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Royce,
Thanks for taking the time to leave a review. We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks, Jazzy
You have given me power that goes on…
You have given me power that goes on and on and on 👍
24 september 2026
Antwoord van Alinta Energy
Hi Murphy,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwoord van Alinta Energy
Hi David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Pete was amazing
The customer service person was a maxing easy to understand. He explained everything very clearly i think his name was Pete.
23 september 2026
Antwoord van Alinta Energy
Hi Dinora,
Thank you for your wonderful review! We appreciate you taking the time to let us know about your experience with Pete and we will be sure to pass this on to him.
We look forward to assisting you with all your future enquiries in the same easy to understand manner.
Sally
Antwoord van Alinta Energy
Hi Peter,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Antwoord van Alinta Energy
Hi Harry,
Thank you for your review. We appreciate you taking the time to leave us your feedback about our sign-up process.
So that we can improve this moving forward, we have passed this on to the relevant department.
Sally
Many positives, a few negatives.
The agent (Daryl) with whom I eventually discussed Alinta prices was very patient and informative. I was grateful for his clarifications and explanations.
I had been told by an earlier agent that the phone contact would happen on the previous Friday, and when no one called, that was disappointing. Keep your commitments on time, and you’ll get more customers. That’s an executive issue, not an agent issue; employ more agents like Daryl and Sue, and tell the Board to improve their support to interface workers, whether they’re in Singapore or Australia.
22 september 2026
Antwoord van Alinta Energy
Hi Lachlan,
Thank you for taking the time to leave us such great feedback. We appreciate you letting us know about your experience with us.
We have passed this on to the relevant department to ensure we are working towards a better customer service experience.
Sally
Incredibly knowledgeable and efficient…
Incredibly knowledgeable and efficient staff. I couldn’t be more grateful of the service provided today. Really helpful and quick.
21 september 2026
Antwoord van Alinta Energy
Hi Channell,
We truly appreciate you taking the time to share your positive experience.
We are pleased our staff provided such knowledgeable, efficient, and helpful service for you!
- Peter
Antwoord van Alinta Energy
Hi Shahin,
We're glad to hear about your positive experience with our online joining process.
We appreciate your feedback!
- Peter
Absolutely terrible
Absolutely terrible. The problem is not resolved and today I received another bill for the account in the name of the Estate of Angela Whitford that had previously been paid. This was explained at the time. It might help if you actually got operators that know what the hell they are talking about.
21 september 2026
Antwoord van Alinta Energy
Hi Rex,
We are truly sorry to hear about the ongoing billing issue regarding the suggested account.
We aim to ensure that any billing discrepancies can be investigated further and resolved.
If you have the time, we'd encourage you to chat with our Online Messaging team by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
We hope to have this remediated for you as soon as possible.
- Peter
So far so good.
So far so good. The people I have spoken to have been polite and informative. The only thing I object to is yet another password.
What happened to face Recognition?
17 september 2026
Antwoord van Alinta Energy
Hi Petronella,
We're happy to hear our team was polite and informative.
We understand that managing multiple passwords can be inconvenient, and we appreciate your feedback regarding face recognition.
We are always looking for ways to improve our user experience and will ensure that this suggestion is taken onboard.
- Peter
I was very happy with the consultant…
I was very happy with the consultant who I spoke with he helped with all of my enquires and he was very professional and helpful.
18 september 2026
Antwoord van Alinta Energy
Hi Marc,
We appreciate you taking the time to share your positive experience.
We are so pleased our consultant provided such professional and helpful service!
- Peter
Very easy experience
She was very understanding with a person who is not very technical.
18 september 2026
Antwoord van Alinta Energy
Hi John,
We are so glad to hear that our team member was understanding and helpful.
Thank you for sharing your positive experience with us!
- Peter
I went to move my gas account in June
I went to move my gas account in June. Got a confirmation at the time, and still have not had the gas moved over three months later!
They clearly don’t want customers. They’re clearly disorganized.
17 september 2026
Antwoord van Alinta Energy
Hi there, thank you for bringing this to our attention.
Gas transfers occur after the meter's next scheduled read date to ensure an accurate commencement reading, and it also prevents customers from needing to pay for a special read charge.
If you have the time, you're welcome to discuss your specific account enquiry with our Online Messaging team by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
We're sorry to hear about the inconvenience that this may have caused, and we wish you all the best for future endeavours.
- Peter
Antwoord van Alinta Energy
Hi Joan,
We're happy to hear that our electricity rates met your expectations and that the switching process was quick and easy for you.
We appreciate your positive feedback!
- Peter
Quick and efficient
16 september 2026
Antwoord van Alinta Energy
Hi Bonnie,
We are glad to hear about your positive experience.
Looking forward to having you around!
- Peter
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