Ive only had to call them twice over a 5 year period that i was with them and didn’t have a good experience with them on the phone but as a provider and pricing I have to say I wouldn’t hesitate to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bil... Toon meer
Bedrijf heeft geantwoord
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Toon meer
Bedrijf heeft geantwoord
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contactgegevens
Perth, Australië
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Goed
2K reviews
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I was told I'd receive $200 credit on…
I was told I'd receive $200 credit on my electricity, I asked if it came of the first bill, he said yes. I then found out later in my information pack that I don't receive the$200 reduction off my bill until after 6 months. I don't appreciate being lied to and expect my questions to be answered honestly.
16 oktober 2026
Antwoord van Alinta Energy
Hi Kylie,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
your customer service was kind and…
your customer service was kind and helpful. Her English was easier to understand than most others in customer service roles
15 oktober 2026
Antwoord van Alinta Energy
Hi,
Thank you so much for the 5-star rating. We are delighted to hear that our representative was so kind, helpful, and clear during your conversation. We truly appreciate you taking the time to share your positive experience, and we will be sure to pass along your wonderful feedback to the team.
Lilly
Antwoord van Alinta Energy
Hi Tracey,
We are glad you enjoyed your experience and found our team member so helpful. Thank you for your positive feedback.
Lilly
Antwoord van Alinta Energy
Hi Frank,
We are glad to hear that you found the form simple and convenient to complete. Thank you for sharing your positive feedback with us.
Lilly
Bad communication
Bad communication, unexplained bills, no one knows what’s going on. 100% would not recommend
9 september 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Ollie,
Thank you for your feedback. We appreciate you taking the time to let us know how we can improve our services.
We have forwarded this to the relevant department so that we can ensure a better customer service experience moving forwards.
Sally
I’ve had other companies trying to get me to change
Happy with the company and easy to manage for me.
13 oktober 2026
Antwoord van Alinta Energy
Hi Lynn,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Antwoord van Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very helpfull
12 oktober 2026
Antwoord van Alinta Energy
Hi David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very thorough with information.
Very thorough with information.
Answered questions respectfully
12 oktober 2026
Antwoord van Alinta Energy
Hi Garry,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Beware this electricity company
Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter. 3 family members went to Europe still winter no one home till evening charged me 1232 for that quarter / BINGO GOT THEM SINGLE HANDED no way i used up that much electricity on the everning with one person home, ALINTA ENERGY JUST RIPPED ME OFF THESE SMART METERS CAN BE AJUSTED TO SUITE THESE SHARKS. BEWARE THIS COMPANY , THEFRE RIP OFFS
21 september 2026
Review zonder uitnodiging
Antwoord van Alinta Energy
Hi Peter,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
I have been using Alinta for many…
I have been using Alinta for many years, no issues.
10 oktober 2025
Antwoord van Alinta Energy
Hi Frank,
We appreciate your long-term loyalty and are glad your experience has been smooth.
Lilly
Totally different charges than promised
Told me my daily charge would be $1.01. Off peak hot water around $ .17/kwh. Peak around $.24/kwh . Get my bill and totally changed
8 oktober 2026
Antwoord van Alinta Energy
Hi Donald,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
Antwoord van Alinta Energy
Hi Bill,
We are so glad to hear that our team offered helpful details. Thank you for your review.
Lilly
very patient and informative employee
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly.
The length of the call was adequate for understanding all of the detail of the plans for electricity and gas.
9 oktober 2026
Antwoord van Alinta Energy
Hi Janice,
Thank you so much for your wonderful feedback. We are happy to hear that our team member provided clear, detailed information while remaining patient and friendly throughout your conversation. We truly appreciate your positive support.
Lilly
I was already an existing Alinta Energy…
I was already an existing Alinta Energy customer and when I tried to apply for fair go 40 account, my account number would not accept with my name and birth date. So I had to apply as a new customer to receive the discount. I found the process very confusing for an existing customer.
8 oktober 2026
Antwoord van Alinta Energy
Hi Dianne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Lilly
I liked the greeting and service and…
I liked the greeting and service and the advice I got was very helpful thanks
6 oktober 2026
Antwoord van Alinta Energy
Hi Paul,
Thank you for your great review. We appreciate you taking the time to let us know about your experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Linda provided great customer service
Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional.
Signing up was very straight forward and she organised a meter inspection for me to make the transition more quickly.
I found the offer details through the Energy Made Easy website.
6 oktober 2026
Antwoord van Alinta Energy
Hi Peter,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Antwoord van Alinta Energy
Hi Colin,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
My experience was excellent
My experience was excellent. The lady was very patient, polite, courteous & had a lot of knowledge.
10/10 from me .
5 oktober 2026
Antwoord van Alinta Energy
Hi Jo,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Well I’m not happy apparently something…
Well I’m not happy apparently something went wrong and we are moving in with no power
It was to be conected today
Now my food is going to thaw and go bad. Not happy
6 oktober 2026
Antwoord van Alinta Energy
Hi Karen,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
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