1st Energy Pty Ltd Reviews 

It’s community based

I have just had the worst experience trying to disconnect my utilities with First Energy because I am moving out. My first call I was on hold for 45 minutes. When finally answered I was told that nobody was available that I’d get a call back. Three days go by still no call back so I call again another 45 minutes waiting on the phone only to be told again that no one is there to take my call. So I put a complaint into First Energy and get an email then telling me they can’t disconnect my services on Friday which was the day that I’m moving out because they don’t do that on Friday. So I either have to go without electricity Friday or I have to be billed for somebody else using it for the weekend. The most deplorable company to deal with I think I’ve ever dealt with so I wouldn’t touch them with a 10 foot pole.

Awesome
Affordable

Persistence, respect and professional.
expediently performed his duty.

Service is non-existent. Tried to call and sign up, put me on wait for 35 minutes and then asked me to leave a voice message. Yea, definitely don't want to be your customer after that.

It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.

Seemed to be very straight forward.
It was done in good time and with no hassles

Despite receiving written confirmation that my accounts would be closed, they have failed to close my gas account and have continued charging me for months.

I have repeatedly contacted them to resolve the issue, only to be met with an ongoing lack of response.

Completely unacceptable customer service and an incredibly frustrating experience that is yet to be resolved. Would strongly recommend avoiding.

Can't access my account. Multiple emails and phone calls. not available on weekends.

Scammers. This is the only thing I can conclude after 1.5 years with them. I signed up for the cheapest plan. This is the whole reason I went with them in the first place. They didn't put me on it, in fact they quietly changed my plan a few months in and put me on the default offer. They were still advertising cheaper plans, so I called up to rectify this, multiple times. I changed it online, and nothing changed. They promised they'd fix it and they never did. I'm reporting them to the ombudsman.

It was sooo easy, 5 minutes on the computer and it was done. Will just need to see how good they are in 6 months time.

It was pretty easy and simple

This is one of the most horrible companies. There is a man named Travis. He is not very bright when it comes to services and how they work. Travis thinks that an ISP is the same as a toaster. I had a horrible experience. They are always blocking and slowing down Netflix. These people are not very smart. The ISP is slow and barely works. They cannot fix anything or make the service work.

Prompt service as requested.

The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is the confusion and perceived difficulty and lack of trust that they will falsely give you a cheap substitute. 1st Energy gave me an honest appraisal with no sales pitch, thank god!!

Friendly, courteous and explained things completely without fuss.

I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached supervisor's contacted correct team they let yiu know 3 times on phone over another hour wasted ...... dont waste your time or your health ... need a zero star button

I spoke to Richard and he connected me very quickly to FE, including all the back and forth details

But a few days ago I called you to change my payment method to a direct debit,
You held me on the line for 30 mins and only then asked me to leave my number and you’ll contact me.
Unfortunately, no one contacted me yet.

Please contact me personally and directly on to organise my direct debit payment.

Thanks

Shahar

Very understanding and easy to deal with.