The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
All done via a comparison site so no personal input. Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere. I made it clea... Toon meer
Bedrijf heeft geantwoord
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
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Antwoord van 1st Energy Pty Ltd
Great to hear Sandy. Thank you very much for taking time to provide a review.
New custermer revews
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
19 maart 2026
Review zonder uitnodiging
He was full of information he followed…
He was full of information he followed up not to pushy! Didn’t start that way but soon identified , I was going to hang up
Very decent person
6 maart 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Joanne. Thank you very much for taking time to provide a review.
Great Service
Ash was to the point, a good listener and polite.
10 maart 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Maria. Thank you very much for taking time to provide a review.
Informative
27 februari 2026
Review zonder uitnodiging
My experience was positive
My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.
31 januari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Narelle. Much appreciated.
Clear detail over the phone
11 februari 2026
Review zonder uitnodiging
No wait time
No wait time, got straight through. Ash was lovely and made conversation very easy.
9 februari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Erin. Thank you very much for taking time to provide a review.
100%
Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible
6 februari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Josephine! Thank you very much for taking time to provide a review.
Affordable Rates
Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling
30 januari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Karen. Thank you very much for taking time to provide a review.
Ash was helpful and asked if I needed…
Ash was helpful and asked if I needed any other assistance.
5 februari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Nina. Much appreciated.
Electricity account transferred so easily & quickly....
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.
29 januari 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Wendy. Thank you very much for taking time to provide a review.
Roger was very helpful and stayed on…
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
15 januari 2026
Review zonder uitnodiging
Quick & Reilable: Outstanding Customer Service
12 december 2025
Review zonder uitnodiging
He was very informative and gave me…
He was very informative and gave me good tips.
19 november 2025
Review zonder uitnodiging
Dover Community Workshop presentation by Roger Sparrow
Roger Sparrow was able to answer all of our questions and what he presented was liked by the people who attended.
13 november 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear the feedback. Roger will be thrilled. Thank you very much for taking time to provide a review.
I was quite impressed with the person…
I was quite impressed with the person who talked to me on the phone. He gave me all the information I needed.
12 november 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Jennifer. Thank you very much for taking time to provide a review.
Tasmanians need to know that there is an alternative to Aurora
Important to get the facts about the alternatives and their prices, plus the ease of changing to 1st Energy
18 november 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rob. Great to hear the feedback.
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