The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Toon meer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
1st energy have been very good to deal with.
1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.
16 november 2025
Review zonder uitnodiging
Very pleasant to talk to and very…
Very pleasant to talk to and very helpful .
4 november 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Lovely to hear Angela. Thank you very much for taking time to provide a review.
Easy
Easy, understand the whole switching experience could not be better:)
6 november 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
Friendly and informative conversation…
Friendly and informative conversation with Ash and Will. We even had a laugh.
6 oktober 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Jeanie. Thank you very much for your review.
The service I received was great and…
The service I received was great and they had all the answers I required
3 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Damien. Much appreciated.
The onboarding experience was so…
The onboarding experience was so simple. It’s the best of any of the retailers I’ve been a customer of. So zippy
11 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear the feedback Hamish. Thank you for taking time to provide a review.
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Cheryl. Much appreciated.
Good customer service
Good customer service
Experience good customer service from your staff. She explained the rates with detail
15 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Cecilia. Thank you very much for taking time to provide a review.
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Leeanne. Much appreciated.
I have only just joined 1st
I have only just joined 1st , but so far the service has been good.
9 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Bill, welcome on board! Thank you very much for taking time to provide a review.
Very smooth transaction
4 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Janelle. Thank you very much for taking time to provide a review.
Fast and friendly
Fast and friendly.
It was a very easy process to change my billing from one home to another. We were treated with respect and kindness.
5 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fabulous to hear the feedback Kitty. Thank you very much for taking time to provide a review.
Quick and easy set up
Quick and easy set up. When I called customer service to check on something, call was answered quickly and customer service officer was lovely.
5 september 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Ivana. Thank you very much for taking time to provide a review.
Easy connection wonderful
Easy connection wonderful
Prompt company perfect to
Deal with
1 augustus 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
I found sign up online was so simple
I found sign up online was so simple, was very easy to understand, I’d definitely recommend to family and friends
8 augustus 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Kym. Thank you very much for taking time to provide a review. Much appreciated.
EXCELLENT COMPANY
I have been with 1st Energy now for 3 years. They have the best customer service and are ready to help with any queries you may have. I've just moved houses and again they went above and beyond.
19 augustus 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
This is so lovely to hear Leesa. Thank you very much for taking time to provide a review. Much appreciated.
Ash was very helpful and informative.
Ash was very helpful and informative.
She sent me a new link to fill in my password and it wouldn’t work. I got 5 more links to fill in my password and each time it said it failed so I gave up.
I will ring 1st Energy when I feel like trying again
12 augustus 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Sorry to hear you are having trouble with the password Louise. If you send me your account number to sarah.landry@1stenergy.com.au I will be able to assist.
Read this before starting with 1st Energy Gas
Read this before you sign up. 1St Energy are one of the highest. which I found out too late. Our Gass bill was $1694 which is around 25% higher than many others i have now found online.
Our Heating bill was almost $1606 for the 2 months with 1St Energy.
I have worked out with AGL it would be around $1164 which is the best I found today. Saving $442
Turns out, 1St Energy charge 0.01 Cents per Mj over most. Around 25% more.
AGL start at 0.034 Mj Cents and go as low as 0.02 cents per Mj. AGL work out to be much cheaper. SO PLEASE Look around first!
Just do NOT start with these guys which BTW I found via the compare the markets sites. Don’t trust these guys anymore either as the promote the ones they want you to buy to the top of the list it seems.
All I suggest, especially if it’s a big house, start with AGL, then work out the your monthly numbers to correctly compare with other providers.
In the 2 Images are the rates I used to compare my usage values from the AGL and 1ST ENERGY Websites.
Hope this helps.
8 augustus 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Pru-Anne. Much appreciated.
Antwoord van 1st Energy Pty Ltd
Great to hear Debra. Thank you very much for taking time to provide a review.
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