The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Toon meer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
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Very informative and explained it very…
Very informative and explained it very well
18 juli 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Animal Lover. Great to hear the feedback.
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rudy. Much appreciated.
It was an easy sign up and change over
It was an easy sign up and change over
13 juni 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Mike. Thank you very much for taking time to provide a review.
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Frances. Much appreciated.
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2 februari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25 januari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Installation work done properly
Installation work done properly
10 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
User friendly sign up
User friendly sign up. Answered all my questions. Very happy
11 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide feedback. Much appreciated.
Quick easy and helpful
Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay
18 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
Fast efficient and knowledgeable…
Fast efficient and knowledgeable customer support who made switching providers a breeze.
10 maart 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Ed. Thank you very much for taking time to provide a review.
I was confused by process
I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.
26 februari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide feedback Lyndi. I would like to look into this further and check everything is good at our end. I will need to know either your address or account number to find you on the system. Please email sarah.landry@1stenergy.com.au when you get a minute. Thank you very much
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review John. Much appreciated.
Nicole was very helpful and patient…
Nicole was very helpful and patient with me
19 februari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback George. Thank you very much for taking time to provide a review.
A very relaxed conversation
A very relaxed conversation that provided enough info that really surprised me in the amount of money I was losing from being faithful to my previous provider.
20 februari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Fred. Much appreciated.
Richard was knowledgeable
Richard was knowledgeable and the whole process was easy and timely.
17 februari 2025
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Bill. Thank you very much for taking time to provide a review.
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