The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Toon meer
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Lees wat reviewers zeggen
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Toon meer
All done via a comparison site so no personal input. Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere. I made it clea... Toon meer
Bedrijf heeft geantwoord
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Bedrijfsgegevens
Geschreven door het bedrijf
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Contactgegevens
Level 4, 459 Little Collins Street, 3000, Melbourne, Australië
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Goed
438 reviews
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Easy to join
1 augustus 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Kelly-Ann. Much appreciated.
Although I found the website to be…
Although I found the website to be slightly clunky, not sure if this was my internet or not, I found the process fairly simple and straight forward, although after trying to do it over the phone and being transferred to the correct department, the call was disconnected on your end saying something along the lines of them being too busy to answer the phone at that time.
26 juli 2026
Review zonder uitnodiging
Terrible customer service once you have signed up!!
When you sign up to this company they are most helpful. If you need to get in touch with them for any reason once you are a customer - good luck!
I rang and was told I couldn't be put through to anyone, "as I am an existing customer". I would receive a call back from them within two days. Guess what 🦗🦗
I have also tried emailing on a number of occasions to no avail.
I have been trying to have my meter box upgraded with a smart metre, which should be done within 10 days.
Nothing.
Terrible service!
I do not reccomended!
21 juli 2026
Review zonder uitnodiging
Very easy to sign up and customer…
Very easy to sign up and customer support was excellent
14 juli 2026
Review zonder uitnodiging
Easy signup proces
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
12 juni 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
We are thrilled to have you on board Tony and Rhonda. Thank you for taking time to provide a review.
Clear communications
Clear communications, clear answers to my questions
4 juni 2026
Review zonder uitnodiging
Richard was great however this was…
Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Richard responded very quickly and was great. Therefore, you might be best to update your website with a clear way of contacting 1st Energy
12 juni 2026
Review zonder uitnodiging
It was easy to compare plans on line…
It was easy to compare plans on line and 1st energy were quick to forward our plan documents
14 juni 2026
Review zonder uitnodiging
Joining 1st Energy
Joining 1st Energy
was very easy with help from the company,
6 juni 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
We are thrilled to have you on board Terry. Thank you very much for taking time to provide a review.
Call with Ash
Ash was great to talk with, non persuasive though found you the best provider
27 mei 2026
Review zonder uitnodiging
The company assisted me in changing…
The company assisted me in changing suppliers, it was easy and quick and will probably save me around 25% of my quarterly electricity charge
29 mei 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great to hear the feedback Christopher. Thank you for taking time to provide a review.
1st energy has been a good company to…
1st energy has been a good company to deal with since joining them
11 mei 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Great o hear Matthew. Thank you for taking time to provide a review.
Prompt call back from my enquiry
Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
16 april 2026
Review zonder uitnodiging
Friendly and fast service
Friendly and fast service
Process was done in under 5 minutes
14 april 2026
Review zonder uitnodiging
Understood what savings I was looking…
Understood what savings I was looking for
7 april 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review. Much appreciated.
Great pricing and app.
14 april 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Brendan. Much appreciated.
Consultative information session
No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.
26 maart 2026
Review zonder uitnodiging
Antwoord van 1st Energy Pty Ltd
Thank you for taking time to provide a review Alan. Much appreciated.
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