1st Energy Pty Ltd Reviews 

I have called many times.
No answer
I have attempted to wait for my password notification, it is way over time ( not intant) I have gone on to the next job, as it only lasts ten minutes like its a sheep station million dollar project. This is consistent for the last year. Customer Service is 2 stars.

I joined via compare club who did everything

I became a 1st Energy customer through a free connection of utilities & internet providers. Everything was organised for me, so no complaints at this early stage. I'm happy with the pricing for my electricity, especially compared to other providers! Thanks 😊

Absolutely shocking refund system!!!! I cancelled with 1st Energy in June. I am due a refund of almost $200. I thought it would be an automatic refund. On 2nd Sept, I called into 1st Energy and asked why I had not received it and I was told I had to call in and ask for it. Its now the 15th Sept and 1st Energy is still apparently "processing" my refund. No time frame as to when I will receive it. Shocking 1st Energy. Even of you offered lower rates, I wouldn't come back or recommend you as a provider.

the knowledge and empathy of the gentleman doing the sign up.

DO NOT USE FIRST ENERGY .
Very dishonest over priced .
Bills are horrendously over priced and always estimated. .I feel like I've been scammed . When I tried to leave they send me 2 bills . The final bill was double what I normally pay . . We dont use much energy . Total scammers . The only way they would have 4.5 stars . They must be writing there own reviews. .

Super easy to switch over to 1st Energy. Highly competitive and looking forward to receiving a cheaper electricity bill each month.

Switching both electricity and gas to 1st Energy has been so easy. All done on line and without any issues.

It was nice to be able to understand what they were saying and generally getting a best deal for me, it's still early stages but so far I'm happy

Helpful young man

The lady I was dealing with was just the best.I can't remember her name she explained everything to me so clearly.

The consultant was friendly and polite, answered all our questions and made the signup a breeze.

All done via a comparison site so no personal input.
Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere.
I made it clear should they enforce a Smart Meter installation, I will change suppliers.
Only good thing they only have an Australian call centre so if needed I most likely could understand the operator then again maybe not

HOW does this company have 5 stars?
Nothing positive to say. I was with them 4 weeks, the increased my bill by 20%... Even though the wholesale cost of power went down 10%...

You will spend 30 minutes of your time on hold, while you wait for them to fix problems they themselves caused.

Garbage customer service
Garbage quality,

Nothing positive to say.

Helpful and friendly staff. Saving me money for my electricity bills.

Very easy, no complicated drawn out questions or process. Everything is taken care of for you. Makes the entire process super easy.

All good easy to understand & happy to join.

Inaccurate information according to what was quoted. Definitely not the cheapest compared to my previous retailer AGL.
It's actually more expensive by 20%.