nextt.com.au Reviews 

The initial contact and discussions were excellent and I felt really confident that Nextt would be a good provider for my autistic son. We had to pause supports because of a local covid19 outbreak (a family member is immune compromised) and when i contacted (first attempt by phone then email) Nextt to go ahead with supports once the outbreak was under control, they didn't reply and I am revising whether this is the right provider for us. If it is a struggle just to communicate then it suggests there are issues within the organisation in whom I am supposed to trust to support a vulnerable family member. We struggle enough as it is so it was a real disappointment and has put me off.

I am totally blessed with the support and help that I get from NEXXT. From the time I get out of bed, till the time I go back to bed. With my rare medical condition, I need a lot of help in my daily needs from draining my catheter to my bowel movements in my pad or if i am lucky on the toilet. Preparing my food, clothing me, washing my clothes, and keeping the apartment clean. I am limited in what I can do being in a wheelchair and I can't even stand up without help. My carers are wonderful and they listen to my needs when I say something. I can't even get into and out of my bed without their help. I do not have the muscle strength to complete these tasks. I also get a lot of spasms when I move about and they are near me to help when I call them. My nerves on the surface of my skin are so sensitive to touch that sometimes I jump with spasms when being helped. They recognise what is going on and have the patience to wait it out and then move forward again. I am also thankful for my transportation to my appointments and a few shopping adventures. Thank you NEXXT!

they are an excellent company to work with

Its been hard with the lock-down in Victoria,due to the Coronavirus (covid-19). Looking after my mental heath has been challenging ,but with my worker from Nextt who has been my only visitor to come to my home .
Has been my life saver right thou all of this with his humour, sensitive and caring ways with me.
Also when I needed help with getting some face masks ,my coordinator from Nextt organize that and had them drop to my house.
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Dealing with nextt has always been pleasant. The staff are caring and listen to any concerns you may have about the care you’re receiving. The support worker through nextt is wonderful and in it because they’re passionate about helping others not just a job.

The service is good, communication is good.
Overall we are happy

Do you have done nothing for me for one year and a half nothing what so ever I asked you to do things you said you would send me an email about food you have done this not nothing you say you actually do I don’t need you and your company

My son is so happy at his day service, always happy and smiling. I can’t ask for anything but that. Reliable and caring, always happy with their service.

I have had nothing but great dealings with Next. My case co-Ordinator Bernadette has been doing a wonderful job

Big thank you to Kim G, attentive and amazing with her knowledge and advise.. Her support is welcomed and much appreciated.

Cancel c,Kent data base no longer required to receive emails

Sarah always does her best to accomodate my needs thanks

Poor experience with Nextt. Unclear communication between the multiple stakeholders at Nextt and I have not felt supported throughout the process. The situation has not been made any easier with Nextt’s involvement

Thank you very much for your kind efforts with us.

I have no complaints in respect to the quality of service. Simply EXCELLENT. Communication is highly professional which is so important in a field such as this.

Kept promising service delivery, delivered zero. Kept handing to another person who was shocked the last person delivered zero, and that person also delivered zero. Very unimpressed. Over a long time period. Incompetent.

Nextt has been very helpful and the staff is very friendly and kind

Everything is going well with Samuel. He's enjoying spending time with his support worker Brad. He is a very nice young man who tries to encourage Sam to try different activities when they go out together.