Nexus Reviews 

THE ABSOLUTE WORST AND MOST EXPENSIVE METRO SERVICE IN EUROPE. Delays over delays, gaps, driving with 10-15 miles p/h. Boiling hot when it’s not even that cold outside and freezing when temperatures are below zero. PopCards with One Network tickets are not available to scan on trains (even though you pay for them) and they ask you to request a print that will be sent in 7-8 working days. A joke. It also takes 48 hours for a ticket to be added to your PopCard. 48 HOURS!!
This is definitely not a Third World Country transportation system.

Caught in the Act: Nexus Employee Tries to Stop Us Recording"?i
I had an alarming experience at Monument Metro Station where a Nexus employee physically assaulted me. When I politely asked for their name or ID after they reported my friend, the employee responded with violence. This behavior is unacceptable and raises serious concerns about safety and professionalism at this station."

Bus drivers had a condescending demeanour and were not helpful whatsoever. One of them charged me double and I asked why and he said "Next time, ask for it" and shrugged me off. Horrible experience.

Tried to purchase a pop card on website. Website just kept taking me back to same page. Had to reregister with a different email to do it. No response to my query from customer service. Went to use my popcard on the bus today, which I purchasd with £5 credit. Scanned first use. Great! Went to use it on my return journey home. Said it was invalid or had no valid tickets available. Something like that, on it.
Checked it. Still had £5 on it. First journey hadn't deducted, either, even though it clearly scanned properly as a ticket printed out. Am I suppose to scan it getting off the bus somewhere or what? Or is it just a not a very well set up system. I'd ask customer service but they'll likely not reply.

I registered with NexusPay aka Connect Cashless Parking and parked successfully using the system. However two days later I was targeted in a very convincing attempt to scam me out of several thousands of pounds worth of goods/money transfers on the credit card used to register. My bank said they were very familiar with this happening to customers who had recently registered with this company. This site is NOT SECURE. Companies are not always responsible for scammers intercepts but they could, if they wanted to, make the site secure but have chosen not to.

CP Plus , I drove onto hospital grounds in barnstaple , parked in allocated free disabled bay at side of hospital avoiding main car park with badge displayed A week later received a photo of myself driving into hospital from roundabout past the entrance to car park and leaving after appointment .
Then sent a fine with no evidence of my car parked illegally. The appeal link is not clearly printed on their paperwork. I appealed as I didnt park illegally and requested a photo of car parked illegally ( which it wasnt) .charges were dropped.
I have replied requesting when they are going to send me MY COMPENSATION, for causing me extreme distress on my already severe anxiety disorder. This company commits FRAUD trying to issue unfounded tickets with zero evidence . Whom do I contact for my compensation or do I need to report to an authority?

The usual shit show from nexus metro on remembrance Sunday north east..
Running out of excuses now

This company is a big scam, they fined me because I dropped my ticket, despite showing them my bank statement that I made the purchase and I voluntarily informed the staff that I lost the ticket because I didnt make anything wrong!!. the staff told me to accept the fine and appeal later they would refund it back to me. Charged me 54.50 and refused my appeal despite provide more than sufficient evidence with screenshots and bank statement showing that I bought a ticket that day. Also their service is horrible, trains are always late.

Gave me a fine - even though I have a permit! I’ve seen many complaints like this. How they get away with it is through lies and deceit with Popla or should I say POOPla too.

I used a car park recently at St Peters retail park in Mansfield operated by CP PLUS / NEXUS.I arrived and paid my parking fee and obtained a ticket as proof of payment.I left the car park within my allowed time.I then received a parking ticket that claimed i had not paid a fee.I appealed and sent proof of payment via a credit card statement, and then sent in the parking fee ticket also.This company then said that although i would not have to pay their ticket, that i would have to pay a £20 fine because they had to run a DVLA check on my car to obtain my address.Obviously, their ticket was not legal and they did not need to carry out a DVLA check, they simply needed to check their payment system.Their systems are clearly not fit for purpose or their staff have a training need.I will never use their car parks in the future, and in my opinion, any honest driver visiting Mansfield, should use the local authority multi storey in the centre of town.The staff there are helpful, the fee is cheaper and above all it is reputable.The land owners at St Peters retail park who are British Land, need to close the current parking contract down and appoint an honest operator, as this parking company will cost the retailers a trade loss.It is probably time that government introduced legislation to remove these second rate operators from dealing with public car parking.HONEST DRIVERS BEWARE !!

Known as CP Plus Ltd
This company is the most criminal parking company I have come across , I am a disabled person, went to Great Linford Milton Keynes Costa, registered my car on the Costa screen which meant I could stay longer in the coffee shop than the 90 minutes
My friend parked up the same time she is not disabled and also registered her car on the Costa screen.
We were both issued with a fine , so both appealed, she was let off hers, but mine they won’t and are requesting payment .
I feel that this is completely unjust and will continue to spread this on social media
My advice never park in one of their car parks as they are a load of criminals !

This is a very dangerous, shameless and scandalous organisation taking control of schools with vulnerable children.
When staff make errors they hide the evidence. They lie in their reports and they refuse to send meeting minutes that would prove their deception. They make sure no one records their meetings in am audio device. So when parents have safe guarding concerns for thie vulnerable children, NEST work tirelessly to cover up amd protect their reputation instead of addressing the concerns and rectifying a breakdown of trust. Do NOT risk sending your child particularly a vulnerable child to any school governed by NEST. Shameless criminals who thrive off the fact they can have total control without any accountability

Unethical. Neglected to put my disabled badge on my car. Not great I agree but I’ve not long had it and got a lot to deal with (obviously) explained this and shared the pass with a genuine apology. Still charged. Find this discrimination but don’t have the energy sadly to take it to Popla. Disgusting company lacking in morals and decency.

One of the worse companies going u tell them u have cancer I appeal against it it was on hold and still gose up from £60 to £100 when it got declined and then second appeal then it was on hold told them what happened still not interested then it went up to £170 and threatened me to take it further if not paid so not going to pay

Second time in last few mo the I’ve tried to use metro service. Each time either delayed by over an hour or no service running. No wonder people don’t use public transport, absolute joke.
No wonder people choose to use cars.

Hopeless Metro system. Nothing runs on time, no lifts or escalators work, the same excuses of an 'old fleet of trains' are trotted out. The 'Pop app' is diabolical, and half the ticket machines don't work. So other than not knowing when the trains come, not being able to buy a ticket, and not being able to get there on time it's a good system!!

Thieves!!!
I paid for a month's pass and due to a technical issue within the Nexus system (confirmed by Nexus over the phone), my ticket was not loaded onto my pop card. The money HAD left my bank.

Because of this, I received a fine. I appealed but the fine stood and the only reasoning I got was essentially "You received a fine so the fine sticks and I should have bought another day ticket"
I couldn't afford to buy another ticket!!

The metro is a joke!!!!

Its totally fack website ,i give 0 star. I suggest no one invest money here . This website pay you 2 or 3 times then said add reference and get payment but there is no any return.

Buy a ticket then tell you after that no metro s between south gosforth and airport in both ways worst company ever but if want money back have to wait god knows how long that takes wont be using again

I would give 0 stars if possible! Awful experience! An exploiting company who target vulnerable people, i.e. students in the cost of living crisis. Your rule about having proof of a paper copy ticket is bewildering. I misplaced mine...what about if somebody is mugged. No care, no respect no justice. Quite possibly the worst travel company ever.