My main problem has been with my bank, which then caused my problem w/Nassau, and I've been reticent to contact NFG since. Sheila E (not the drummer, LOL) made everything PERFECT again. Answered all,... Toon meer
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Lees wat reviewers zeggen
I wasn't put on hold for a very long time altho the automated reply indicated high volume of call. Cathy L, the agent who assisted me was very patient with my questions. I have a hearing disability... Toon meer
Katie N was fantastic as she simplified the meaning of "Cash Value" "Paid-up Additions" and provided exact data for me with these and other elements of my whole life policy (including my monthly payme... Toon meer
Robin gave me answers to all of my questions re my dividends and balances and helped me to complete a payment and change an address. All was handled so professionally. She gave me necessary contact i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Nassau’s business covers four segments: insurance, reinsurance, distribution and asset management. Our insurance segment issues and services annuity, life insurance and Medicare Supplement insurance products. Our corporate offices are in Hartford, Connecticut, and our customer service center is in East Greenbush, New York. For more information, visit www.nfg.com
Contactgegevens
Verenigde Staten
- nfg.com
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I was very fortunate when I called in…
I was very fortunate when I called in and got to talk to Kelly again in customer service. What a wonderful and talented employee. Very helpful, friendly, and personable.
I spoke with Robin Green today
I spoke with Robin Green today. D
During the phone call she was extremely professional, courteous and very knowledgeable in resolving my problem. She gave me a solution to take care of the issue.
You are very lucky to have her on your team. She gives an excellent repreparation in customer service for Nassau'RE.
Elizabeth Crandall was professional
Elizabeth Crandall was professional, helpful, and understanding in answering my questions! It was refreshing to speak to a human being with a personality! She taught me what a “wet signature” was in a non-condescending way!
The representative was freindly
The representative was freindly, knowledgeable and helpful. She answered all of my questions.
Great and professional service.
I had a wonderful experience with…
I had a wonderful experience with Laurie, she took care of my request within 24 hours, She went above and beyond. Amazing staff!!
I needed clarification on my life…
I needed clarification on my life insurance, and I spoke with Dawn H; who was extremely helpful in addressing my questions. Dawn is very pleasant to speak with, and I think her personality definitely comes across when dealing with customers. She is patient, has good listening skills, and committed to making sure the customer is completely satisfied.
It was a great experience!
I have been with this company since…
I have been with this company since having worked for years for Phoenix Mutual. I really like the dividends purchasing paid-up additions. My service call solely to make a payment was easy and friendly.
Service Representative listened and…
Service Representative listened and addressed all my concerns.
Joann was very patient and kind
Joann was very patient and kind. She answered all of my questions so that I understood everything. It was a pleasure versus the quagmire I thought that it might be. I am ever so greatful. Thank you
Questions Anout My Annuity
Tessa was able to explain and answer my questions and provide the information that I needed
Brenda G was most helpful and provided…
Brenda G was most helpful and provided clear instructions and assistance
Helpful customer service experience!
Robin answered my phone call and she was attentive to the needs I had and patient to explain the various aspects of my policy to me. She quickly provided me with the right documentation for the issue I was calling about and was easy to understand. There wasn't a very long wait time to get ahold of a representative and the robot in the beginning didn't send me in circles which I really appreciate.
Very easy to talk to and very helpful
Very easy to talk to and very helpful. Thank you Elizabeth.
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