NHBC Reviews 

I can only echo what others have said. It is a shame that the entire house building setup in the UK is totally broken. The housebuilders don't care and know that they will never be held to account. The nhbc are in many ways worse as they are meant to be on the homeowners side or at least give us a reasonable hope that faults will be rectified. Sadly I had my last experience of the sheer ignorance and incompetence of this so called organisation yesterday and it will be the last.

It really is staggering how this has been allowed to happen and continue happening.

The whole of the new housebuilding industry is beyond repair and I can only hope that some of the people responsible for this mess gets what's coming to them. That won't happen but one can only hope.

As others have said find a decent builder (if you can) and if you can afford to get the problems fixed. It shouldn't be this way but in 2026 that's what buying a new build house in the UK feels like.

NHBC Is The Most Corrupted Company In The UK.Their Malpractices, Dereliction Of Their Required Lawful Duties,Their Intent Emotional Abuses , Psychological Manipulation & Gaslighting, We the Buyer are Wrong They Are Right . Going Through Their REQUIRED 3 Stage Complaints , Since 2019/2026 , Their DISHONESTY Is Unprecedented, They Deliberately PUSH You Around from One Dept. to Another , Never Answering Lawful Questions .
As BUILDING CONTROL They are LAWFULLY Required To Set The Technical Requirements for Materials& Building Systems, ALL SUITABLE Under Building Regs.for Their Intended Purpose. INSPECTIONS They Are Lawfully Required to Make through Your House Build , THEY DO NOT, HAVING NO EVIDENCE , Site Records Or Any Recorded Records On Your Houses Inspections , They Say ONLY VISUAL When Lawfully As Building Controller They Must Keep At Least 15Yrs. As They HAVE Stated , “Many Problems Occur After The 10yrs.” They SAY Their Standards Are ABOVE Lawful Building Regs . Another Blatant Dishonest Statement. Georgina Glanville Consumer Affairs, Her Lack of “ Duty of Care “ Abuses To Homeowners, Deliberately Failing To Act In Anyway , Denying ALL Their Failures & Responsibilities & DELIBERATELY Keeping You Hanging On For Years , Whilst You & Your Home are Falling to Pieces , Destroying Both. Then At The Last Possible Moment Decides To Pass On TO A MR EVENS TECHNICAL , FOR HIS FINAL REPORT, WHICH IS DEEPLY OFFENSIVE, FAULSE and Refusing AGAIN & IGNORE ALL Technical Requirements & Deciding The NHBC Is ABOVE THE LAW & ALL BUILDING REGULATIONS, IS the Most Shocking Abuses Of Power That Anyone Will Come Across.
THE NHBC IS GROSSLY NEGLIGENT and A FULL INVESTIGATION MUST BE IMPLEMENTED To STOP THEIR DELIBERATE ABUSES OF HOMEOWNERS.
THEY WILFULLY DESTROY BUYERS LIVES .
PLEASE REPORT TO THE FOS & FCA and ALL MPs .
Also Under The “ Defective Premises Act , Since 2022 , Any HOME Built Before 2022, You Now Have A Legal Right To Go Back 30yrs.
ACTION MUST BE TAKEN AGAINST THIS GROSSLY NEGLIGENT COMPANY, WHO SHOULD NEVER BE ALLOWED TO PRACTICE “ AS A BUILDING CONTROLLER . PLEASE SEND IN WRITING RECORDED TO MR PAUL TURNER CEO NHBC BUILDING CONTROL. APPOINTED IN 2025 , HE MUST TAKE RESPONSIBILITY FOR THIS NEGLIGENCE.

NHBC 2026 ARE CELEBRATING 90YRS, OF EXPERIENCE, Since 1936 THEY STATE ——
OUR PURPOSE IS TO RAISE THE STANDARDS OF HOUSE BUILDING BY CHAMPIONING HIGH QUALITY HOMES & PROTECT HOMEOWNERS!
“ ITS WHO WE ARE , ITS WHAT WE DO “
WE DO THIS THROUGH TRAINING & QUALITY SERVICES , BY INSPECTING & DIRECTLY INSURING ALL NEW HOMES , REGISTERED WITH US ARE OF THAT HIGH STANDARDS .
GEORGINA GLANVILLE & MR EVENS , YOU NEEDED TO READ YOUR OWN NHBC STATEMENTS , AS ITS YOU THAT NEEDS TRAINING , TO STOP YOUR DISHONESTY & DECEIT, AS THE ABOVE is JUST FICTION. 90 YEARS ON —- YET NHBC YOUR NEGLIGENCE HAS GROWN WITH YOUR AGE , YOUR GROSS FAILURES To Homeowners Have Grown Out of Control And NONE OF YOUR STAFF HAVE ANY EXPERIENCE IN ANYTHING , BUT CONTRADICTIONS & DENIALS.

Complete scam, clear errors and defects by builders are shrugged off as none issues. NHBC is completely corrupt and clearly only on the builders side. Someone needs to hold the builders accountable for poor quality homes. NHBC and Bloor homes should be shut down.

A new build home that was sold with multiple defects - both serious and minor. Also some safety issues
In addition to the developer (Taylor Wimpey) and the Shared ownership company (SAGE Homes) failing to pick up any of these defects -this report is aimed at the NHBC
They had a dual inspection regime on this property. As an insurance inspector and as a building inspector.
In my opinion they also totally failed in their duty of care by failing to spot any of these defects. I have ascertained that the NHBC now allow contractors to submit photos via an app which seems to be replacing actual site visits. I think this may allow unscrupulous builders to get away with things. I have requested some compensation as the house was so bad - unsafe- and not fit to live in (no hot water for over a month) but they have refused. Our local MP is now involved as well. Lets hope she can get some answers and results. So BEWARE- the NHBC is not -in my opinion - protecting your home as well as you may believe. If you do buy a property I would suggest you ask them for copies of their reports and findings before signing up . Very disappointed with the NHBC

The NHBC is a waste of time their only a insurance policy for the house builder if you have problems with a new build that they have passed off they will do nothing they say speak to the builder who does bugger all I will never by a new build again it’s a big con from them all from the builder the sales rep to NHBC

I had a fantastic experience with NHBC, namely Tonica Okyere who couldn't have been more helpful in helping me find an archived NHBC form. I'm extremely grateful to her for a swift and efficient service. She might have saved a property chain with her speed!

Thank you!

What is the new homes regulator doing. The whole purpose of the appointment was to avoid the issues being described on this invaluable web site.

I had a claim running with NHBC for over 12 years. Fortunately I had the experience and expertise to fight our claim, but we had to take it to the ombudsman (who ruled for us). NHBC had to do the remedial work twice as the first time they made the defects worse.

The second set of remedial work was better, but if I had not watched every move, we would have ended up with work not in compliance with building regs!

The new building regulator needs to start reviewing and engaging with people that have been wronged. All we did was buy a new house! Caveat Emptor cannot apply with new houses as we can’t monitor the work.

It about time the government started to protect owners and to get things changed.

NHBC: don't waste your time, just get the issues resolved yourself by a reputable tradesman & then take the developer & the NHBC to court for recompense - at least then you know the defect is rectified correctly & these idiots have yet another black mark against them & a poor Trustpilot rating; one of many!

Despite having a mission statement which emphasises improving things for Home Owners, the NHBC in my experience and apparently in many others as well, according to the reviews, is only operating for the support of Home Builders. I feel consumers are badly gaslit around this, and essentially walked into a massive trap. The girls working at the NHBC will be really caring, and lure you into feeling safe in their hands, and as if they are someone you can turn to for support. Then they had you over to Claims Handlers who are in close regular contact with Home Builders, and do exactly what the Home Builders want. A lot of NHBC salaries and commissions are paid for by Home Builders, so the entire system is flawed. It is rigged. They even deliberately tried to mislead me they could help me with something to stop me taking legal action against the home builder. Later, when I turned to them for help with the same thing, that all went down the drain, and they sat in ambiguity deliberately in order to avoid accountability. Both the NHBC and the Home Builders will use each other to avoid accountability. Its an unspoken agreement which is awful, and ultimately screws the consumer over every time. I raised a formal Complaint with the NHBC after an NHBC Resolution Report, and that was more of the same. Trying to stop me from reaching any actual support. They will become angry with you for trying to do anything to empower yourself, they expect to have absolute control over you, your life, and your happiness, and your home, just like the home builders. It is not a nice industry at all, and all the people working there are complicit. I actually feel worse to the NHBC, than to the criminal home builder I bought from, because the NHBC gained my trust, only to betray me in the most dirty ways. They seemed all too entertained by watching my absolute distress where things escalated for me and got 100 times worse, because I believed they might be able to help. I tried to show them what went on, how criminal the home builder was/is, and instead things just got dangerous for me, as in my safety and life was in danger, and I learnt the NHBC knew everything already. They distance themselves when faced with 3rd parties looking at this, but behind closed doors, they know everything already, I am not telling them anything they do not already know. That realisation was mortifying to me. They continue to rate these home builders 5 stars. They have enabled institutional abuse, and the worst kinds of home builders, and it is in absolute opposition with their own policies. Their statements about what they are there for are for lip service. Make no mistake, you are alone, with the home builder, and the NHBC are not there for you at all. I wasted a huge amount of time on the phone with them. They prolonged my stress a lot, instead of alleviating anything. They produced a report which had obviously had direct input from the home builder. And they continue to shove down your throat, they are an independent body. If they were an independent body, how come so many people on here do not feel that way at all? The industry needs an entire rebuilding if you ask me from the ground up. It is absolutely not independent, and the NHBC are there to protect the Home Builders, not the Home Buyers. That's the reality, despite the denial of this coming from the industry. I am not alone in this experience. By the time, you are reaching out to the NHBC, you are already in a bad situation, already vulnerable. You will be preyed on, and your vulnerability exploited. It's a complete failure of the system, and those they are meant to protect. Devastating experience that will forever damage and change how much I trust organisations and institutions that proclaim to be there for you. If you need to use them, they will help will small things, but if you have anything big like I did, good luck. I suggest legal action is the only route. These organisations cannot be relied upon. The industry is deeply flawed and rigged against the consumer.

Had several claims. Driveway sink hole was one with the drains having issues. They admitted there are defects and poor work but said it doesn’t meet requirements due to cost of repair I can’t claim off the builder as they collapsed. So left with repairs to pay for and the roof. Due to poor work. NHBC signed off the property so I’m going to hold them responsible. NHBC not worth the paper it’s written on

Feel totally let down, shocked and quite frankly insulted. I have had two separate officers to my property, Mr Hind and Mr Collins and on both occasions they have tried to pull the wool over. As a result, my property is left looking like a total discrace due to the builder Jones Homes. I have a garden wall that will inevitably collapse in the near future because it has been that badly constructed. They have used different colours of mortar to patch up which has made the house unsaleable. Mortar on garden wall is literally eroding in vast areas and can be scraped off with just a finger. They are totally biased and will favour the builder every time. Judging by the reviews, this looks common practice and there seems to be a major issue and concern with how this company can provide legitimate warranties. I will be seeking help from local and national MPs going forward and will fight this for the next 20 years if I need to. Disgraceful!!

A policy that's not worth the paper it's written on! The inspector who came to our house was full of promise and smiles. Told us everything we wanted to hear to our face and then failed to deliver on any of it. Promised to phone, didn't! Promised to give us lot's of options to fight against the builder, didn't. Really isn't worth having a policy with this company.

This company only care about the developers and as a new home buyer they couldnt care less. They passed a house off that had hundreds of snags. Was incorrectly wired and had fire risks. All they care about is the developer who keeps their company running. My advice will be to seek legal advice if any issues with your new build home as the nhbc will not care. Its in their interest to sign off any house regardless of condition. Their certificate is not even worth the piece of paper its written on to cover their own backs as they are obviously taking a huge backhander from developers.

All these regulatory are big SPAM organization in UK as they by default find reasons to support the builder only and do not help. I have been told "the gap to the edge of the deck is within the acceptable limit of 100mm, and the balcony is performing as intended." Seriously, how can you have 10cm gap tolerance level for high rise building balconies? Where is safety & security? Do not buy new build as all the builders and these authorities are just there to extract money by selling high priced flats & houses!

I worked as a property inspector at Southern Housing Group for many years. We asked officials from NHBC to look at a problem with a block of flats where the balconies were leaking and letting rain water to get inside the flats. We assumed that this would be covered by the NHBC cover. They came out to meet me to do a joint inspection only to tell me that NHBC cover didn't cover flat roofs or balconies! Anyone with knowledge of buildings knows that flat roofs and balconies are the most common things that are likely to leak. The fact that neither of these defects were covered by NHBC speaks volumes...

We bought a house that was 3 years old, originally built by Strata, and noticed a leak coming through the faux chimney whenever it rained. This caused multiple damp patches in our spare room. Since we were out of warranty with Strata and it was a structural fault, we contacted NHBC for help. From start to finish, their service was excellent. Communication was good, they explained all our options, arranged the scaffolding and fixed the leak. They even redecorated the room afterwards! We couldn’t be happier with the support we received.

We purchased a property in August 2025, built in 2021. The NHBC guarantee is still current.
After two weeks in the property we returned from holiday to discover a vertical tile had fallen from the property.
Having checked our NHBC guarantee it appeared that these tiles were covered and so we started the claims process.
We were shocked when this was dismissed, as it didn't let water into the property.
We challenged this, sent photos and were then given a quotation for the cost and told it did not meet the minimum claim value.
We engaged our own roofer, who advised that there was a further broken tile and several others misaligned, which we should return to the NHBC with details.
NHBC again dismissed this and only added another £50 to the quotation, still keeping it below the minimum claim value.
We complained and asked that somebody at least come and survey the roof, particularly as another tile had since fallen.
They didn't do so and just dismissed the claim again.
Today we gave the go ahead to a private roofer to start the work, not wanting further stress with NHBC. He advised that one of the broken tiles had just been stuck on, using mastic, so was clearly broken at the build stage.
I would imagine, in the future, we will have further tiles fall and again this all adds up in the cost to ourselves.
Shocking how NHBC can just wash their hands of this.
Development Quarter Jack Park, Wimborne, Dorset.

Totally scam, making non sense answers to cover builder mistakes.

NHBC feels like a scam to trick you buy new built house. they seems won't accept any claim anyway and you are always on your own as developers / builders are their clients.

Steve, our site manager was great. Any issues we had were quickly resolved.