I was very stressed having to deal with a leak under the solar panels and it had taken me a couple of months to try and sort the problem out. I wasn't sure which direction to turn to get the... Toon meer
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We are waiting for a new build, completed in August, to still be signed off. I could understand if there were issues with the house but honestly the delays are just needless. At first the person at N... Toon meer
Bedrijf heeft geantwoord
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Toon meer
Bedrijf heeft geantwoord
From putting in my claim to accepting it was handled very effectively. Communication following accepting the claim was excellent and I was contacted every couple of weeks for an update and NHBC then c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Contactgegevens
Davy Avenue, MK5, Verenigd Koninkrijk
- nhbc.co.uk
3,7
Gemiddeld
620 reviews
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Heeft 72% van zijn negatieve reviews beantwoord
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Mouldy loft, builders fault, my problem.
Bought a new build with NHBC sign off and warranty.
2 years down the line I have a mouldy loft. NHBC sent someone out to inspect and confirmed 3 things were done out of compliance and have caused the mould. However, because I am out of the initial 2 year period, they are not technically obliged to do anything about it - so they're not.
How am I meant to spot and report mould in my loft within the first 2 years? It has taken time to grow. I am now left with this problem and figuring out how to sort it myself.
NHBC have been absolutely useless. Their inspectors obviously dont inspect properly, and their sign off and warranty is worth less than the paper its written on.
20 april 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi. Thank you for sharing your experience. We’re sorry to hear about the problems you’ve experienced and your dissatisfaction with NHBC. If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
NHBC helped move things forward
I contacted NHBC as Redrow were failing to rectify some significant issues. The staff I spoke to at the NHBC were incredibly helpful. I had put off contacting the NHBC as a few staff at Redrow had mentioned that the NHBC is a waste of time, but I found them to be very helpful with my issue, and I don't believe the builder Redrow would have rectified the issue if I hadn't approached the NHBC. I would urge all homeowners to contact the NHBC and not believe what builders and contractors are saying about the NHBC not being able to do anything.
2 september 2025
Review zonder uitnodiging
Antwoord van NHBC
Thank you for your positive feedback. We’re pleased our team was able to support you and help progress your concerns. We appreciate you encouraging other homeowners to contact us if they need independent assistance. Thanks Anne.
Amazing service
Amazing service.
I spoke with Tonica today who was polite, very professional and super effective sending the doc straight away. There was no wait time in the queue. Excellent service
16 april 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Sabrina, Thank you for taking the time to share your feedback.
We're really pleased to hear that Tonica provided such a prompt and professional service. We'll be sure to pass on your kind comments. Thanks, Anne
Antwoord van NHBC
Hi Mr Fontaine, thank you so much for taking the time to share your positive experience
We are really glad you found the process so helpful. Thanks, Anne
Antwoord van NHBC
Hi, thank you so much for taking the time to share your positive experience.
We’re really pleased to hear that you felt supported. Thanks, Chris
Apart from the phone call at the very…
Apart from the phone call at the very start when I was patronised and told to “manage my expectations” the experience has been faultless. Regular updates and professionalism. Quick acting on the problem and fast payment. Very grateful. Thank you!
9 april 2026
Antwoord van NHBC
Hi Jenny. Thank you for taking the time to share your experience.
We’re delighted to hear that in the main your experience was faultless, with regular updates, professionalism, and a quick resolution. Your comments regarding the initial phone call have been noted and we appreciate you bringing this to our attention. We will pass this on to the claims department, so we can continue improving the service our customers receive. Thanks Anne
Antwoord van NHBC
Hi Pedro, thank you so much for taking the time to share your positive experience.
We’re really pleased to hear that you felt fully supported and received great customer service. Thanks, Chris
Quick and easy help and support.
10 april 2026
Antwoord van NHBC
Hi Caroline, thank you so much for taking the time to share such a positive experience.
We’re pleased to hear that your claim was handled so quickly and you felt fully supported. Thanks, Chris
Having spent 46 years registering and…
Having spent 46 years registering and building houses to NHBC standards and now retired for 16 years I am dismayed with the poor quality control of new build housing. The builder and NHBC responses to defects and complaints is one of a lack of respect and making life as difficult as possible to raise a complaint.
Problems experienced are waterlogged garden, leaking gutters, badly installed and leaking ASHP installation, sewage smells from kitchen sink and bathroom plumbing and now leaking toilet 30 months after moving in.
It is obvious the site management was not capable of managing the site labour and subcontractors and NHBC did not adequately inspect the work for compliance of their standards or Building Control. After several attempts to complain direct I have given up.
These comments apply equally to Spitfire Bespoke Homes Ltd.
20 februari 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi. Thank you for sharing your experience. We’re sorry to hear about the problems you’ve experienced and your dissatisfaction with NHBC. If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
It's taken around a year to settle our…
It's taken around a year to settle our claim after multiple chaser emails and challenges from NHBC who should be there to support house builders.
8 april 2026
Antwoord van NHBC
Hi Mr Davies, thank you for leaving your feedback. We are very sorry to learn of the delays you experienced during your claim. Your feedback is taken seriously, and will be passed on to the claims department, so we can continue improving the service our customers receive. Thanks, Anne
Excellent service from NHBC.
The whole experience from the initial reporting, through directing what action was required and ensuring a speedy resolution was flawless.
11 april 2026
Antwoord van NHBC
Hi Christine,
Thank you so much for taking the time to share such a positive experience.
We’re pleased to hear that your claim was handled so quickly and smoothly. Thanks, Chris.
Good Communication
Good Communication, but t he ere were sometimes long delays between contacts. Problem took a long time to be resolved.
8 april 2026
Antwoord van NHBC
Hi Carolyn,
Thank you for taking the time to share your experience.
We are pleased to hear that you felt the communication throughout was good. We do, however, note your comments regarding the timeline to resolve matters and appreciate you bringing this to our attention. Your feedback is valued and will be passed on to the claims department, so we continue improve the service we provide. Thanks, Chris.
Your quick actions and follow up to…
Your quick actions and follow up to ensure the service is completed to the satisfaction of the client
11 april 2026
Antwoord van NHBC
Thank you for your feedback. We are so glad to hear of the satisfaction with our service and how quickly we were able to assist. Many thanks, Anne.
From the initial point of contact
From the initial point of contact , they were very efficient in handling our claim .
9 april 2026
Antwoord van NHBC
Thank you for your feedback. We are so glad you feel your claim has been handled so efficiently. Many thanks, Anne
Antwoord van NHBC
Hi,
Thank you for taking time to share your experience. We’re delighted to learn that you would highly recommend NHBC. Thanks, Chris.
Antwoord van NHBC
Hi Mr Soni,
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you received such a quick resolution. Thanks, Chris.
NHBC should be ashamed I have currently…
NHBC should be ashamed I have currently had a leak in my onsuite bathroom and apparently we get 10 year warranty with them, I have sent all the proof , videos etc and been told as this issue wasn't raised in the first 2 years they can't do nothing, I have mould growing on my ceiling and I have a baby!
As I said to them why would I have proof within the first 2 years as I didn't have a leak then and I wouldn't had looked for CRACKED TILES. My house insurance said they do not cover this also as this is due to POOR workmen ship.
I have had a plumber and suveryor out and they have said is it from the cracked tiles and over time the water has seeped through and now built up enough to leak through my ceiling to downstairs!
NEVER USE NHBC they are no help , they take ages to reply and are useless
9 januari 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Chloe, thank you for taking the time to share your views. We're sorry to hear about the problems with your home and the experience and dissatisfaction with NHBC. We recognise that buying a new home is a significant investment, and we regret that your experience has left you feeling let down.
We understand that you contacted the builder in 2024 regarding issues with your ensuite and that you have been advised we are unable to assist you. We have forwarded your feedback to our Claims Team to determine whether these concerns are connected to the issues you recently reported. While we will review the matter carefully, we cannot guarantee that our review will alter the position already provided. The Claims Team will be in contact with you within the next five working days. Thanks, Chris.
Fantastic customer service from Paula and Rumi
Fantastic customer service. I needed to get a copy of my certificates and Paula and Rumí were fantastic and diligent and made me the process speedy and pain free
23 maart 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Jeanette, thank you so much for taking the time to share your experience. We're delighted to hear about the customer service you received from both Paula and Rumi. Thanks, Chris.
Pathetic!
Well, well, well, how much money do the developers pay the NHBC to just tell buyers to "foxtrot oscar."
David Wilson property here and amongst a lot of small snagging points there were significant ones including wonky walls, and uneven flooring.
Apparently it is acceptable to have a double layer of screed in the entrance way and a single layer in the kitchen/diner! As there was a door bar on the floor the NHBC said it was an acceptable way to deal with it. So now I have a choice, just shut up and sort it myself or I have to take the developer to court. With the latter all they will do is throw the NHBC report at me and win.
1 september 2025
Review zonder uitnodiging
Antwoord van NHBC
Hi Darren, thank you for taking the time to share your views. We’re sorry to hear about the problems with your home and the experience and dissatisfaction with NHBC and David Wilson Homes.
If you would like a member of our complaints team to look into these issues for you, please contact us via www.nhbc.co.uk/contact/complaints or you can call us on 01908 746121. Thanks, Anne.
Totally let down
Totally let down. Would not accept our claim because our house builder (Gentoo) ordered a sub contractor to carry out a repair just after the 2 year warranty period.We didn’t event contract the repairer , they turned up to do the roof repair under Gentoo instructions…
3 maart 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Mr Toll, thank you for taking the time to share your views. We’re sorry to hear about the problems with your home and the experience and dissatisfaction with NHBC. We recognise that buying a new home is a significant investment, and we regret that your experience has left you feeling let down.
If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
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