Nickscali Reviews 

5 star experience, we were helped by John in the Leicester store, friendly and helpful, 10/10 recommend!

Very helpful and friendly staff not pushy at all , left us to look around at our leisure. Very nice experience

We loved the customer service provided by John in the Leicester branch. He had excellent product knowledge and he really guided us in picking the correct sofa. Even though we made numerous visits he helped us each time and in the end we came to a decision. I loved how he provided excellent advice each time we came. Thank you John.

Yesterday 29th August 2026 I attended the Colchester branch and purchased a leather reclining armchair. The young lady who served us, Naomi, was an absolute delight to talk to. Despite a technical issue with the ordering process she diligently wrote the order out and completed the transaction.
Naomi is a credit to the store. She made the whole visit a pleasure. Efficient, charming and a good sense of humour.

Paul at Coventry was a great help! Fantastic customer service and experience. Cheers

Looking for a suite we made our way to DFS Rotherham only to be disappointed by their stock. However next door we came across the “nickscali” store. On entering we were greeted by Cameron who was very friendly and polite explaining how there store could manufacture to our requirements. The whole experience was fantastic and very warming. There was no pressure sales just advice which helped us making a choice and the purchase of our new suite. Thanks Cameron.

This was by far the best experience I’ve had buying sofas/furniture. Richard at the Coventry branch was excellent. We will definitely be returning for any future purchases.

Went in looking for a mattress. We're happy with the one we had seen previously and it was still in their sale.
Alan helped us with the paperwork and getting our order sorted. He was extremely helpful and a delight to chat with. Really lovely man and would happily have him help us again in the future. At one point my little boy hid somewhere in the store and Alan stopped what he was doing g and immediately helped us look for him. We found my son lying in the floor. Alan's customer service was impeccable.

I placed an order on 15/08/26- I did order and then decide to change the colour so he did another order form there and then (which the salesman stated I don't get a copy of). I only have a copy of the original order form. However, when I got home, we came to realise the sofa was not right for what we need in our home. On Sunday 16/08/26 I called the store and advised I wish to cancel, I got told I need to email them so they can 'send it to higher powers' (in their words) which I have. My mum went into store the same day to confirm they had received my email due to lack of response and they confirmed they have.

As per your policy, I cancelled within the 48 hour cancellation window. You terms state that deposits will be given back within 7 business days. We are on day 9 and ive had no refund.
£620 is a lot of money, im heavily pregnant & that money is to be used else where now its not going on a sofa.

I have been advised your systems have been down however that really isnt my problem, they were down when the money was taken so whats the hold up in giving it back?

The store have advised today the refund was accepted on 18/08/26 & ive had no correspondence to advise when the money will be in my account. The store have advised i call the customer service line to ask however the customer service line directs you to the website. Not good enough.

We did actually discuss that once weve had the baby we would look into getting another sofa with yourselves however this has totally put us off.

Came into the Leicester branch fosse park and met John who was an absolute delight, I couldn't ask for better customer service, absolutely 10 out of 10 ! He was very polite, pleasant and humorous, got us an absolutely brilliant deal on our sofas, honestly couldn't be any more useful if he tried !

Excellent service , friendly and informative, really flexible options of styles and fabrics.
Richard was exceptionally helpful and advised on products ,etc really well.Would recommend to others .

We bought an electric recliner sofa from Nick Scali Cheltenham which was delivered in April 2026. The delivery was a shambles and they caused damage to our new Karndean flooring. Unfortunately one side of the recliner was faulty, and made a juddering and was noisy when trying to recline. We notified Nick Scali Cheltenham. They arranged for someone to come out to assess the fault, which happened a few days later and the assessor confirmed it was faulty and needed fixing. Unfortunately we then had to constantly chase Nick Scali Cheltenham to give us further updates. They seemed completely disinterested and unapologetic. Even after speaking to the store manager. It was also a nightmare trying to get through to anyone at their general customer service. It wasn't until July that they finally came to repair the sofa. However, the repair person would not take away the faulty part (which was big and took up a lot of space) and advised he would arrange for it to be collected. As we suspected, we got no further contact. We had to chase Nick Scali several times about this, and eventually after a few weeks and a final phone call to them, they advised that if we disposed of it ourselves they could refund £50. We reluctantly agreed to this as at this point we just wanted to be done with them, and honestly £50 refund felt like the least they owed us. The sofa is nice, and it does now work thankfully, but it felt like pulling teeth to try to get it resolved and it was a big purchase for us so felt really disappointing and cannot recommend them.

Thank you to Elizabeth (Kings Lynn) who was very helpful and made the process very easy for us to the pick the perfect sofa. Thank you

I have now been waiting for my sofa for 3 weeks, Its in the warehouse and I keep getting a date given to me then the day before they cancel the delivery, yesterday I was called at 12.35pm to arrange a delivery date when It was meant to be delivered today 26th Aug, the same as the 19th August. Promised phone calls that never happen, all they say is we haven't got a van to do your delivery in, no you accepted my order knowing I was moving to the North East and delivery wasn't an except no they don't want to drive this far to deliver it.

This company couldn't lie straight in bed if there lives depended on it.

If you are thinking of ordering a sofa from Nick Scali, I suggest you seriously think about that choice carefully before doing so.

On 2 occasions we have purchased furniture from your Lowestoft store and have dealt with Simon on both occasions, he has always been very helpful and friendly and knowledgeable regarding options as to meet our needs. Would highly recommend the store.

Saw Christine at Colchester and she was really helpful. Knew the range. Answered all our questions, got to know us, the house asked all the questions. Had a super experience and we walked away with an awesome sofa.

We are very happy with the sofas we purchased from Nick Scali, and the customer service we received in the Northampton store was excellent. The staff were very helpful and made the buying process straightforward.

Unfortunately, once the order was placed, our experience changed considerably. Delivery is arranged through a separate logistics company, for which we paid a £146 delivery fee. Our delivery was booked for an agreed time slot, and we were present and available throughout. However, the delivery failed and we were then made to wait a further 12 days for delivery. Communication throughout this period was extremely poor, despite us repeatedly chasing and raising a formal complaint, which also involved the area manager. We frequently had to chase for updates ourselves rather than being kept informed.

On 5th August, we were advised that, as compensation for the problems we had experienced, our £146 delivery fee would be refunded. Unfortunately, we are still waiting for this refund and continue to chase this.

It is disappointing because we genuinely love the sofas and are very happy with the product itself. However, the delivery experience, communication and after-sales customer service have been extremely frustrating.

Based on our overall experience, we would unfortunately not recommend Nick Scali, despite being very happy with the furniture we purchased.

17/09 Update - still no refund received for failed delivery as advised by area manager now been waiting 6 weeks (discraceful customer service)

Excellent service from Richard today! Can’t wait for new sofa to arrive. Brilliant sale pricing.

Christine in Colchester was lovely, very knowledgeable and extremely helpful. Smooth easy process to get a beautiful sofa order