Nickscali Reviews 

Elliott has been upmost professional and a font of knowledge making the process of choosing a sofa an easy one. Dave is was also most helpful and knowledgeable. Great team.

went into nick scali after visiting a store next door, Rotherham i had never heard of them, they have a good choice of suites, a big thanks to Scott who was very helpful & explained the whole process to us, we didn't feel pressured into buying, i hate pushy sales people, the delivery was good, the guys rang me when they were about half an hour away, they set it up where I wanted it & took away all the packaging. can recommend Nick Scali.

Sales man Richard in Coventry was brilliant.

Great furniture, we are happy with our new dining table. I would however have given a five star review but for the delivery charges compared to other furniture retailers. To add a delivery charge of £195 to a furniture sale of £1100 is excessive and unfortunately in our case it will be a case of “once bitten twice shy”.

⭐ Extremely disappointing experience with Nick Scali – still without our sofa after 15 days

I honestly don’t know what else I can do at this point. We have now been 15 days without a sofa and are literally sitting on the floor in our home.

The sofa was delivered to the wrong address, despite Nick Scali being told about the correct address. I was reassured that they had been informed and that this had been agreed with them.

After repeatedly chasing Nick Scali, I was eventually given confirmation that the sofa would be delivered on 2 September. I believed this was finally going to be resolved.

However, the day before the agreed delivery date, I had received no communication whatsoever, so I contacted them myself. I was then told that the delivery was not happening on 2 September after all.

Since then, I have been going back and forth between Nick Scali and the delivery company, with the delivery company still apparently not having the correct address. I have personally gone to the store, contacted head office and repeatedly chased both sides, yet I still seem to be getting absolutely nowhere.

What makes this even more frustrating is that I have been told they will only provide half of the delivery refund. At this point, the refund is not even my main concern — I just want the sofa I have paid for delivered to my home.

My husband is disabled, which makes being without suitable seating particularly difficult, and we have now been left sitting on the floor for over two weeks because of a situation that should have been resolved between Nick Scali and their delivery company.

The communication and organisation throughout this whole situation have been extremely poor. I should not have to constantly chase different departments and physically visit the store and head office just to get a sofa delivered to the correct address.

I have been patient, I have cooperated, and I have done everything I can to help resolve this.

Nick Scali — I don’t want another excuse or another promise. I just want my sofa delivered to the correct address.

Very good service we love them
Came on the day the too men was very good thank you

Bought a dining room table and a sideboard service was very very good and very helpful

After looking for a statement chair for a couple of months it was lovely to find a showroom that had the actual chair that we could look at. Beautiful furniture at good prices, lots to choose from and staff were not pushy at all. We chose the chair we had seen online and it was ordered and delivered within 2 weeks, no long wait here. From start to finish customer service was amazing. We would definitely recommend and will be going back when we need more furniture.

We were met at the door of the showroom and whilst information was given we never felt pressured at any stage. We were allowed to take as long as we liked and were shown alternatives based on what we were looking for. Everything was explained thoroughly once we had made a decision to buy. We visited the Stoke on Trent store with the salesperson Ian K. We were very happy with our experience and the settee is exactly what we were looking for.

Very happy with all aspects - choice, value for money, delivery time, communication and efficiency of delivery. They were in contact with us at each stage to check that we were happy.
The sofa is exactly what we wanted and we are very happy with it.

Customer service has ben great, delivery team were helpful and friendly. Only issue was delivery timescale that was slightly longer than advertised

I received my 2 leather chairs 3+ months after placing my order GF0994H. Chairs (£1089) are poorly upholstered but one is better than the other one. Leather folds and crease from day one and underneath staples are scattered randomly!I raised an official complaint less than 24 hrs after delivery.
I only received acknowledgement of receipt of my complaint email, but no complaint reference number given , 2 weeks today.
I still hope that my complaint will be resolved sooner than later.
* UPDATE 22 September 26:
4 weeks on, there has been some communication between customers service and me , we shared photos & info. Now I'm waiting for a response by action.
UPDATE 7 October 26:
Finally my complaint seems to be dealt with properly. I received a call from Nicskali to inform me that a replacement of both chairs is being ordered. Meanwhile,I can still use the current ones. I'm pleased with that and will be updating you again when the new chairs arrive in 12 weeks.

The delivery guys were very helpful and polite. They arrived in the allotted time and very soon had the delivery off the van and carefully unpacked. The settee was carefully placed in our snug and put together as needed. Fully tested (electric recliner) and explained.
All the packaging was taken away.
Initially we thought the delivery charge was quite high but can now see it was worth it for the professional care taken throughout.
Would not hesitate to recommend the whole process.

I have bought a dining table since March and I have been promised delivery in August not only they didn’t find my order I have been chasing to get my money back but guess what after again been promised the refund now they are forcing me to receive the table what a shocking customer service they have no manager to speak to or customer service complaints email…. AVOID THEM AT ALL COST

The service I received from store was amazing, I was kept informed of delivery & the delivery drivers was brilliant, I love my sofa, chair & pouffe, they all fit in perfectly.

Met with Kully, absolutely lovely and walked us through the process from start to finish. Great customer service

If I was able to give them less than one star, I would have done. After numerous calls and e mails - they give you different information and make up reasons why they are unable to process the order. They do not care about customer service or building good will - just hard sell. I would strongly advise to avoid - especially if you are considering getting anything delivered before Christmas.

I have been waiting for more than 8 months for my sofa and even after numerous calls to follow up it has still not arrived and no one is able to tell me when it will be.

Even their own staff have no idea wha tis going on and the customer service team never respond!

Such a great range of sofas
I love how most of the different fabrics and colours are compatible with all the different sofas and John from Leicester was extremely helpful and provided amazing customer service