Nickscali Reviews 

Nicky was very helpful and not at all hard sell

John in the store was helpful and friendly, he explained everything well.
The only negative about the experience was then length of time we had to wait for the table it was April to September.

Amazing service from Daisy in Swindon store. She was very knowledgeable and patient with us. Not pushy at all. I can't wait to have our new sofa delivered

I bought a Coffee table from Nick Scali, Cheltenham after visiting their show -room twice.I must say , I am very happy with the overall experience of shopping here.
Alan was very meticulous with the details and kindly showed me around. He helped me in choosing the table and made sure I was comfortable.
The store is very well organised and Frank , the store manager was very professional and courteous. Just excellent customer service from him.
The table is of a very good quality and I found the price nice as well. Will be back for more.

Dave at the swindon store was extremely helpful and a pleasure to deal with. Also have to mention Daisy who was good enough to help with fabric and colour choice. :)
Thank you both! - Natalia

Daisy was so helpful and very nice. The whole store was a pleasure but Daisy helped us every step of the way.

We were extremely happy with our sales person Elliott his help made our decision easier.

Ordered 2 sofas today in the Wednesbury store. Harris was extremely helpful and very knowledgeable. Hopefully our delivery will be just as good as the store experience.

Ordered sofa 7th June. We were asked for delivery fee £78 which was paid end of August and sofa paid for around the same time. Delivery date offered but we were away and I had to decline. It was quite a menacing online process - if we don’t accept the offered date we will have to wait for them to be in our area again. I had no choice but to decline as we were away.
Now I receive a further delivery payment demand of £78 which must be paid within 48 hours to get a new delivery date.
I called the Watford store and spoke to Russell who wouldn’t let me speak, and kept talking over me telling me it was extremely rare for anyone to decline a delivery date!! He told me it was a very large item - one very small two seater soda - and that it needed space and had to be fitted in. When I protested that he kept talking over me, he told me that is how a conversation is. I asked to be allowed to speak without him interrupting. That went down like a lead balloon.
At this point I’ve fully paid for my sofa, and my delivery but I’ve no idea when that might be and whether we will be able to accept it. At the outset in June we told the salesman we travelled a lot and he said delivery could be arranged around us. That was clearly a lie.
This company is just a joke. Beautiful showrooms and salespeople who tell you exactly what you want to hear but unfortunately they do not tell the truth. Avoid at all costs.
At this stage, we have paid everything demanded apart from the second delivery fee and we have zero clue as to when or if this small sofa will ever be delivered.
My after sales experience is appalling and I dread to think what will happen if the sofa has any issues. Nick Scali have zero customer care in my experience.

EDIT: Nick Scali replied to me referring the matter back to the store manager. That was the man I spoke to yesterday so do not have high hopes.

Great experience today . Prakash gave us lots of advice and ideas

Like to say many thanks for the care and attention from the chap who sold us the table and chairs from the Swindon branch, absolutely fantastic service can’t fault the chap !
Makes a mean cup of tea as well
Well done Conner

Spoke to Gareth in your Thurrock branch on 2 separate occasions: very friendly, helpful and knowledgeable. No hard sell or pressure meaning we went back this morning and ordered £3,000 worth of sofa! Let’s hope the order and delivery are just as efficient but certainly a great first impression!

Cameron greeted us when we arrived and was very helpful, knowledge and friendly. We felt no pressure to purchase and Cameron checked in with us regularly to help us. We decided to purchase a new sofa so a huge thank you to Cameron. It's really refreshing to have a relaxed sales approach and Cameron clearly knows his stuff, and is passionate about the company.

Jay at Leicester Fosse Park was super helpful, we were guided through the fabrics, sofas and all the options. The customer service in store was amazing and we placed an order for a recliner and chair. Would 100% recommend a visit in store.

Great information from Jay, at Leicester store. Ordered two sofas today with Jay.
Looking forward to delivery.

Gareth was so helpful

Frank in the Cheltenham branch was very helpful. The sofa arrived on time and we are pleased with it.

Sana and Richard were super helpful when we were buying our sofa. 10/10 customer service !

I bought a sofa few months ago and the Coventry store staff were great and polite, i ordered the colour Navy Blue as per the swatch and pictures shown paid deposit and everything seamless but then the sofa was delivered this week and what turned up was a light blue Sofa not Navy, they said that it was the light in my front room and matched the swatch which it does not making it lighter which is a joke, sent them all the pictures to prove it and was just fobbed off by the store manager and said we raise a ticket and customer service & Store manager reading from a script in customer service saying what i ordered was what i got and no care or empathy what so ever to even try and resolve the complaint which is still on going its almost like they just dont care, my partner is really upset and stressed out as this is a £4,000 sofa and we have decorated the room to reflect Navy Blue. I asked them if someone would come out to see it or could i speak to a senior manager and the answer was no, i sent multiple pictures to show the difference and still nothing. The sofa was very expensive and the quality is good but getting a completely different colour to what i was expecting and no help what so ever is totally unacceptable, i have consumer rights to cancel and order a new one but they just ignore it. I was emailed by the customer service team to say yes the colour is different but its the light in the room and just report us to the furniture ombudsman customer service said which i find flabbergasting and emailed also on this and the number. In all my 35 years in retail working it has to be the worst after service ever and is not acceptable, i have raised a complaint to the finance company who have gladly accepted and delayed any payment until resolved and if no resolution the finance company will cancel the finance under the consumer rights act as i will be sending them the proof emails and photo's. I am also considering contacting Watchdog, Trading Standards or Coventry Telegraph to make them aware of this due to reading all the other reviews of stars 1 to 3 and the same theme happening again and again this level of aftercare - customer service cannot continue. I am going to give them 1 more chance to resolve this as been into the store today and the 2 gentleman in store kindly gave me the swatch they had in store to go home and take a picture against the sofa then return the swatch they were very help full and understood our situation and hopefully we can resolve & order a new sofa as feel that's fair. I will update once I have a response or outcome
I cannot recommend Nick Scali based on my experience. Rating: 1/5 ⭐