Nickscali Reviews 

David was very helpful and informed us with all the information we needed

I purchased a table from this company prior to moving into my new property. Unfortunately, after the move, I inspected the table more carefully and discovered that it had a crack.
I contacted the company to request a replacement or a repair, but they have refused to offer either solution. I am extremely disappointed with both the quality of the product and the level of customer service I have received.
I would expect a company to take responsibility for a faulty or damaged product and make a reasonable effort to resolve the issue. Unfortunately, this has not been my experience.
Based on this experience, I would not purchase from this company again and would be very reluctant to recommend them to others.

I recently received my sofa purchased from the Purley Way, Croydon branch. I was fully supported all the way by Kelvin, even when I changed my mind a few times. Thank you Kelvin for your assistance

When we entered the shop we saw a swivel chair that appealed to us. We looked around at others to make sure and decided on our first choice. Frank was very helpful and showed us swatches to choose from. The buying process was pretty straightforward, and the two chairs promised before Christmas. We looked around at forward to receiving the finished products.

Ordered a sofa in between Christmas and new year 2025 the sofa arrived later than promised and with a broken frame after countless emails and phone calls trying to resolve this issue they sent someone to repair this who basically recovered the underneath of the sofa to hide the damage they recovered this in a different colour material and carelessly stapled it on making it look more of a mess after doing this Nick Scali then decided to replace it as the repair wasn’t satisfactory as it was just put on to hide the frame damage. So I waited another 16 weeks which wasn’t 16weeks I recieved this second sofa in September nearly a year after making the original order. The second sofa came with blood on the sofa and indentations where it’s just been sat in a box for a long time causing the sofa to look deformed so again tried contacting them and after many back and forth phone calls they agreed to either order a new one and wait again 16 weeks which at this point I’m fed up and who knows what would come a third time so agreed a partial refund so I can get this sofa sorted and get the blood off it but now they don’t want to know they don’t want to give the agreed refund I’ve been waiting and constantly contacting them to see where the process is at but constantly get fobbed off with I’ll escalate it to the relevant team so in the mean time I’m left with someones blood on a sofa they expect me to use in this state. I wouldn’t reccomend anyone to use this company ever you will wait a long time to get anywhere I’m nearly a year on and left with a soiled sofa. They make you fight to get any resolutions and in the end they wear you down to the point it’s not worth wasting a year of your life fighting a battle that you will always loose as they just don’t care although they quick enough to take you money. I’d AVOID this company at all costs if you want to keep your sanity I’m a year in almost and still fighting an ongoing battle.

Amazing service from Russell in the Watford branch.

I came in to have a browse and left purchasing 2 bespoke pieces of furniture.

Russell was so helpful - without being pushy - he was incredibly informative and knew the detail on all sofas I asked about.

I left with no questions or concerns and that is definitely the reason I committed to the purchase so quickly.

Thank you Russell - I can't wait to get my sofas!

Prakash at the Leicester store was very knowledgeable in helping us decide on our new sofa and arm chair, and spent the time to help ensure we made the right decision for us

Kully's knowledge and good manner was the main selling point for our decision,her patience with our indecision was commendable overall extremely satisfied.

I really like the mix-and-match options available. All of the suites can be configured in the way you want, using modules to suit your space. Even the fabrics can be interchanged between different models! Richard advised us about this on our first visit and helpfully showed us what each recliner could do, etc. After giving us the information, we were left to explore alone and none of his colleagues bothered us. Going into these shops there is always the fear that you are going to be followed around or hassled, given the hard sell. That doesn't happen here. We went to the other nearby sofa shops and none of them compared, or if they did we weren't told about it. We really liked the ability to build the sofa to the shape and size we wanted. We popped back into Nick Scali and Richard offered to email us the configuration we wanted to see the sofas we liked the look of in. A week later we came back and Richard remembered us and helped us make our final purchase.

I went in to get sofa today and sana and Kully was absolutely Brillant. Helped me choose what I needed I don’t have any idea of what I wanted and they helped me choose my fabrics colours and just made ordering so easy. I definitely recommend going in as they have some lovely pieces.

Ken was very knowledgeable and helped us enormously in purchasing our perfect sofa, even though we had very specific requirements.
Great service, very thorough.
Thank you Ken

Prakash - Fosse park Leicester
We had great service from Prakash when buying our new sofa. Would recommend to anyone who is in the market for a new sofa

We had a really great experience buying our new sofa from Nick Scali. Richard (Coventry) was fantastic from the moment we walked in. He was welcoming, friendly and really knowledgeable, but what we appreciated most was that there was absolutely no pressure to buy.

He gave us plenty of time to look around, answered all of our questions and explained everything clearly, which made the whole experience feel really relaxed. He was very understanding of what we were looking for and helped us feel confident with our decision.

We’re really happy with the sofa we chose and the service we received. Richard is a credit to the store and we’d definitely recommend speaking to him if you’re looking for a new sofa.

John at the Leicester store was very patient and very helpful, fantastic customer service. Thank you, John.

We have been looking for a sofa-bed and when we came to Nick scali we found one we loved and both Naomi and Dave were extremely helpful

Had a good experience. Show room is beautiful. Sal explained everything carefully to us and there was no pushy sales involved. Didn't have any questions he could not answer and seemed very knowledgeable and experienced. 4 stars are for delivery time.

Great service knowledgeable , helpful friendly , explained everything , no rushing nothing too much trouble
Stuart excellent salesman and Matthew very helpful cheerful manager well done you two

Awful experience. Went into the branch in Leicester, slick service as you expected from a highly sales driven business. Ordered a sofa and a chair. As promised 12 weeks later got a call to say it was in and was asked to pay the balance. Which I did. Then the courier company got in touch for their payment. Which I did.
I was told it would come on the Monday. Took the day off work. Sofa arrived as planned.... no chair. Called the office and courier company, was told it 'might' be on a different van. It never arrived. Then after a few emails it was rearrange for the following Friday. Took another day off work. 9:30 came and no chair, no communication. So I called up. Was told someone was looking into it and would call me back. 13:30 still no call back so I called them. Was told the manager is looking into it and would call me back. 15:30. Still not call back. Called again and was then told it had been forgotten to put on the van. Got an email from Craig (someone at customer service) who e arranged deliver for another day an offered me £60 to cover the cost of the 3 days ive had to take off.
The chair was delivered on the agreed day. No sign of the £60. And now no one will reply to my emails.

Would avoid these and go dfs.

The saga continues. After a week of ignoring my emails I wrote this review. Within 24 hours I get a lady call me explaining that Craig is away at the moment so she is 'chasing up' his cases.

She then apologises for the inconvenience caused and explains she is going to email confirming my account details and they will transfer me the £60 as promised.

I got the email, replied and 10 minutes I got another call confirming they have my details and the money will be in my account by Thursday and she was even going to personally call me Friday to make sure. After this state she then said... 'now this is all sorted, my manager has asked me to ask you, would you take down your trustpilot review, because its bad publicity'......... I polity decline the request as people need to hear what awful service is being given here.

Today now 7pm on Friday. I have had no phone call as promised to confirm I have received my £60 back, and guess what.... there's no £60 in my bank (shock!!!!) I assume this is because I refused to delete this review.

We are really happy with the service we have received. We were helped by a staff member named John who was very informative and helpful with all of the options available. Highly recommend this store for all of your furniture needs.
We visited the store at Fosse Park in Leicester

Carmen is amazing, very helpful and great customer service!