Nickscali Reviews 

I ordered a couch and bed from Nick Scali and chose specific items for being in stock. Sales assistant guaranteed us delivery for the 12th of August which was then pushed back to the 18th and now no one can find my order or guarantee me a delivery date. I'm 30 weeks pregnant and moved into a new place with no couch and a mattress on the floor. They keep saying they are processing orders as normal and delivering which is a lie because they cannot give you a delivery date or won't return your calls. I've never seen such bad service and they have been using the excuse of systems being down for three weeks. My items were suppose to be in stock which was a lie. Stay away as they are just taking deposits at the moment and not processing orders.

Update:
Refund still has not been received . They keep saying we are getting one but no one has processed it yet

Wanted to buy a round dining table from Nic Scali Hastings. First told $170 to deliver to Manawatu but after 20 minutes of discussion with head office $386.
Tried Nic Scali online. Rang the number given to get an estimated delivery cost. “I’m sorry I can’t do that unless you have an order number.”
I have since been told by a person in the furniture industry that increasing their profit via the delivery fee is a company policy!
Received a response 11 days later that was a fluff piece. Maybe AI
Check Trustpilot reviews for August. This is a failing company.

Rang wanting to know timing of delivery after receiving a text stating that there had been a delay for at least 2 weeks. Waited 35 minutes on the phone - recording said "we'll call you back later" - Infuriating that there aren't enough people hired to simply answer the phone - for a question that would take 2 minutes as I had the order numbers. It's called service. The customer is also busy. Show some initiative and set the example of good manners - sick of waiting listening to lame music and stupid recordings.

Really disappointing experience with Nick Scali. I have waited months for a custom bed frame and have paid for both delivery and assembly, yet I have been given conflicting delivery dates and no one seems able to provide a clear answer.

I was initially told it would arrive on Tuesday 18 August. As I was working, I politely asked whether it could be delivered on Wednesday or Friday instead. I was made to feel as though this was an inconvenience and was told someone would get back to me, but they never did.

When I followed up, I was told it was scheduled for Friday. I then received another text saying Thursday, but when I called to confirm, I was told the bed frame was not even ready. I explained that I had already been contacted about delivery that week, but was repeatedly told it was not ready and then transferred to the showroom. (Nick Scali Moore Park Sydney).

The staff member at the showroom was incredibly rude, spoke over me and would not let me explain why I was calling. He was (mansplaining), repeatedly focused on the fact that I had been transferred to the wrong department, rather than simply listening to my concern: I had received different information and needed to know when to be home for delivery.

I have recently moved and dealt with many furniture companies, from high-end brands to more affordable stores. Ironically, the lower-priced companies have shown far more professionalism, organisation and basic courtesy than Nick Scali. This will be my last purchase from them.

UPDATE 21 August 2026

Unfortunately, since writing my original review, my experience with Nick Scali has become considerably worse.

My bed was finally delivered yesterday. I had been given a delivery window of 9:45am to 12:45pm, which I communicated to my employer so I could return to work immediately afterwards. When the delivery was running late, I repeatedly tried calling the contact number provided to me by text message, but nobody answered. The delivery team eventually arrived at approximately 3pm.

They then spent around 1.5 hours attempting to assemble the bed but were unable to complete it correctly. This is a gas lift storage bed and once the mechanism was attached, the frame would not lower. Two members of the delivery team tried to force it down without success, and it also appeared there was a missing bolt or connection on one side.

There was then a separate incident that made me extremely uncomfortable in my own home. One of the delivery men had the fly of his shorts open and was not wearing underwear, meaning his penis was exposed and visible to me. This was the point at which I asked him to leave my home.

Part of the gas lift mechanism was then disconnected so the bed could at least be lowered for me to sleep on. I am now left with a brand new storage bed that I cannot lift or use for storage, which was the main reason I purchased this particular bed.

I also had to pay $150 for delivery and assembly, despite the bed not being successfully assembled. Given the late arrival and the additional 1.5 hours spent unsuccessfully assembling it, the entire experience also significantly disrupted my working day.

The delivery team told me Nick Scali would contact me regarding the failed installation, but as of today I have heard nothing. MP0969W

Great couch, disappointing after-sales service.

I recently purchased a couch from Nick Scali Moorabbin and took delivery on Friday, 14/08/26. To be fair, the couch itself is great and I’m very happy with the product.

Unfortunately, the after-sales experience has been extremely disappointing.

I had also purchased and paid for a care pack, but it was not delivered with the couch. I made several calls to customer service trying to resolve this, and unfortunately each interaction seemed more frustrating and inefficient than the last. Eventually, I managed to get an agent to connect me with the Moorabbin branch.

I explained the missing care pack and also raised the fact that, at delivery, I was not given the option to have the considerable packaging material taken away. The salesperson apologised and said he would try to arrange for the packaging to be collected, although he admitted he wasn’t confident he could make it happen. He also assured me he would resolve the missing care pack.

Unfortunately, despite these assurances, I heard nothing further.

It’s disappointing to spend a significant amount of money on a quality product and then receive such poor follow-up service. The couch may be great, but the after-sales service, particularly from the Moorabbin branch, needs significant improvement.

Had a good experience at Nick Scali North Lakes. The showroom has a great range of furniture and plenty of options to choose from. The staff were friendly and helpful without being too pushy, which made the whole process easier.

Good furnitures but customer service and delivery is terrible. We have waited 4 months to get our tv desk and delivery has been postponed 3 times and they wont answer to our calls and at shop it shows desk is at their storage place here at perth couple of kms from our house but no one knows when we can have it. Dont buy from here honestly.

DO NOT BUY FROM NICK SCALI. I ordered a sofa online and Nick Scali took the full amount over the phone. The delivery date came and went and now nobody can find my order. I have contacted them multiple times and each time I am told somebody will call me back that day and nobody does. So they have basically taken my money and appear to have no intention of delivering my sofa. I am going to go to the Office of Fair Trading to lodge a complaint.

I haven't yet received my 2 lounges from NS. I live in the country and have to collect them myself as there's no delivery available. I phoned to confirm pick up and there is an outage which could last 2 more weeks plus another 5 days before I can collect the lounges! I planned this trip weeks ago and no one thought to advise the lounges won't be available for pick up! Plus after the SALE price that I signed up for the lounges went down by $850 !!! so that always leaves a bad taste in your mouth. Note to self...in future buy in August for best of end of fin year prices. Im already nervous about the quality of the lounges (after reading reviews) and to be truthful I would walk away now if I could get my deposit back.

So disappointed, ordered a chair and got told because delivery is unavailable to our area we had to pick up (suits us better actually- usually!)
Got notified last week that pickup would be Monday, took time out from setting up a new shopfront to go pick up this order, drove a 200km round trip, just to turn around and come home empty handed as the warehouse supposedly couldn’t release the goods they knew we were coming from - but at least we weren’t coming from Kalamunda like the people the next day who the warehouse were aware were coming but couldn’t contact?
Which means we will now eventually have to make a second trip, if this was your couriers who had driven all that way and been unable to deliver, you bet we’d be getting billed especially with fuel prices at the moment, but because it’s the customer it’s fine for us to foot the fuel, time and inconvenience? Still no response from anyone.

Really not good enough Nick Scali, we had bought the floorstock of the Antigua from a perth store, and had been eventually going to get the Selina set but now not sure we want either and seriously considering a refund

Edit
Order is WT19996
Have now been issued a receipt AFTER asking for a refund and not heard anything either way about either picking up this stupid chair or getting a refund

Edit
You mean pick up issues where we turned up and the warehouse wouldn’t release it and didn’t call us as promised the next day?
Then how come the order look up isn’t stating cancelled on your website?
I’m now lodging a complaint with WA Gov this is ridiculous - we STILL have not received ANY contact apart from via THIS channel to tell us this!
Absolutely not good enough!! YOU wasted OUR time and you’ve had our money for this long and your team can’t even call us?!?

Whilst I have no issue with the product quality and pricing. We’re currently experiencing a very frustrating customer experience where we’ve had to make four phone calls, four emails with no resolution to change the date of drop off. The support call center appears to be offshore, retail to logistics is extremely disconnected. I have tried the shop we purchased from in Midland with no response to emails, call center states they’ve changed the date of drop off, still receiving texts saying they’re dropping off on original date, unable to reply to the text message as they dont go through. It’s infuriating and really wouldn’t drive me back to purchase from them again. We were a repeat customer, but this is infuriating as a customer, connect your business left and right hand don’t talk to each other and the customer is impacted!!!

Edit - Order is WM0388W -even more frustrating after emailing through to the corporate office and finally getting the date adjusted after an extremely cold response from the top! Received text this morning to say you’ve changed the date of delivery! We had it booked for tomorrow we took time off work for the expected delivery this is beyond frustrating!

Purchased a Malaga 2.5 seat from the Moore Park store on 16 August 2015 for $1,590.

I was told in store it was leather. Nick Scali's own product page for the Malaga described the upholstery as 100% leather. I have an archived copy of that page from May 2015.

Roughly a decade on, the surface has cracked and delaminated across the seating areas and is shedding in flakes and sheets. Full-grain and top-grain hide doesn't fail this way. It creases, softens and patinas. Flaking off in sheets is characteristic of a coated, bonded or reconstituted product.

For anyone shopping here: "100% leather" is a marketing phrase, not a specification. It doesn't distinguish between full-grain hide and leather fibre reconstituted with polyurethane, and those two age nothing alike. Get the hide type and grade written on your invoice before you pay. Mine doesn't specify a material at all, which is the position I'm now in eleven years later.

I ordered furniture from Nick Scali and it has been an absolute nightmare.

The delivery date was delayed 3 times with no proper reason. Each time I rearranged my work and home schedule, only for them to postpone again.

Now, after all the delays, they can’t even tell me when my items will arrive because “their systems have been down for 1 week”. No updates, no accountability, no timeline.

For a company that charges premium prices, this is unacceptable. Zero communication and zero respect for the customer’s time.

I would NOT recommend Nick Scali to anyone. Avoid unless you want to be strung along for months.

Elliot was fantastic at helping us select the different types of leather we could chose from, for our two chairs. He was friendly and knowledgeable without being pushy, and answered all of our questions with confidence. A really positive experience. Stanway, Colchester store.

I am delighted with my couch that finally arrived but what a disaster!
I waited 10 weeks, and while the in-store customer service was great, the after-sales service was a complete joke. From the start, they kept texting me that my order was ready for delivery, even though I had specifically asked for both items to be delivered together. It took multiple phone calls to sort that out. Then they informed a charge of $200 to remove packaging and $185 for delivery. I got another text saying it was ready to deliver but had to change the day. I tried to pay using their link, but the system was reportedly down. I called four times during the week to pay and arrange delivery, but customer service was vague, gave conflicting information, couldn’t confirm anything, and wouldn’t take payment over the phone or offer other options—just kept telling me to try the link or wait for it to be fixed, which never happened. After finally getting tired of chasing them, I was given a delivery date. The delivery was late, and when they arrived at my apartment, they said they couldn’t deliver because payment hadn’t been made, so they started taking everything back. I finally reached someone on the phone, but the unhelpful rep told me I’d have to go to a store to pay if I wanted the delivery that day, or they’d deliver another day. The delivery guys were really kind and let me go to a store and came back to complete the delivery, but they are a sub-contractor to NS so not disgruntled with them. The whole experience was ridiculously disorganized and by far the worst customer service—I’ll never buy from them again. and I'll be sure to let everyone know of my experience! Not good enough for the amount of money spent. DO BETTER NICK SCALI

1 Star because I am excited for the products.

Given we spent over $5k with Nick Scali im so disappointed with the customer service as soon as you leave the store. Firstly, I get notified the day before that my delivery (WS7852H, WS7851H, WM2871H) was not going to be delivered because of "stock issues" this short notice is not acceptable given I had taken the day off work and drove to the property several hours before or that the reason we went with that product was because it could be delivered that week!! And of course no option to collect and you have to pay for delivery too shock.

To make things better "so sorry" but we cant tell you when it will be delivered either..They dont put you through to speak to stores, and now the online portal isn't working. It feels like a scam if it wasn't an established business. Was told I would receive any update on the day, 4 days later still nothing and the number now says "Customer service not available" its 1pm...

Also spent $2.5k on a sofa that we now get told its likely to be 10-13 weeks wait (AA47162). Good products in store, but consider that as soon as you leave and pay then they seem to leave the good experience behind.

Was considering buying more from them for our new house but will be going elsewhere.

I'll start with the couch we actually ordered, its quite good, no issues and we are happy with it, this is why they have 1 star, and not 0.

The delivery process was an absolute joke, trying to deliver when I wasnt home (and I had told them I wasnt home too). Then the "truck driver" wouldnt drive the last 200m to our house as he said he had recently had two accidents and couldnt risk another despite the access being more than fine for the far larger trucks which moved us into our house. After a week of frustration and me having to follow up every time they sent different truck drivers who were competent and delivered the couch without fuss, proving that access was not an issue as I had said from the start.

Once they have your money, full payment 5 business days prior to delivery, they no longer want to know you even if they havent delivered the furniture. I will never buy from them again and will be spreading my experience to anyone thinking of buying from them. Customer service is non-existent. I might as well buy online in future.

Order number MY60841

UPDATE 07/08/2026
We got an email from service to apologise and advise the bed would be delivered Friday (today). It asked that this review be deleted or amended. I am choosing the last option because it seems really strange that the container which was supposed to be on a ship somewhere just showed up. Also, we got no advice about when it would be delivered approximately, so had to cancel a medical appointment to wait at home.
The positive things that arose, however, were the apology, a waiving of delivery fee, the cheerful young lady who tried to track down the delivery for me today, and the 2 likeable, very efficient men who brought and assembled the bed for us. This is worth another 3 stars to 4.
This all could have been handled better originally but hopefully there is some lesson in it.

Original Review

When you read this, consider I have Parkinson's Disease and find it very hard to get out of bed, let alone from off the floor.
Bought and paid for a bed. Been waiting 4 months now. Last week finally we were told it would be here tomorrow and they wanted the final payment $846.89. WE paid that and took apart old bed and it went to the tip. Then we got a call from Delivery Manager that the bed is still in a container somewhere and we might get it in 2 weeks. 2 weeks + on the floor. What absolutely terrible, low level, unreliable "service". And further more, a breach of our contract we had by making the final payment as requested. Beware of their promises. We will now be after compensation, at least free delivery, assembly and they can take the rubbish with them.
Invoice Number : Q17356

Customer service is terrible. Nick Scali have booked in my delivery and when I called and asked to push it out by ONE day as I wont have the keys to my new house, I was told 'too bad you need to take it or we will cancel your order'. Then I proceeded to receive several calls over the following hours asking me to pay for the couch.

The couch had also arrived 6 weeks earlier than stated and when I mentioned that I wasnt able to have it delivered, I was again told "too bad the build time is just an estimate'.

This is a clear breach of Australian consumer law and absolutely inflexible behaviour by a company that I have spent $3000 with. You cannot escalate any issues as the 'customer service' centre is offshore and they are reading from a script.

Every other supplier I have dealt with - Harvey Norman, Amart and Snooze - have all been fantastic and have held onto our orders for 6 months due to our build delays.

I sincerely regret ordering my couch from Nick Scali.

ADDED 06.08.2026: Calls and emails to the showroom also go unresponded. With the online system offline for the third day now, I have been unable to pay for my delivery next week. The online 'customer service agent' indicated that if I didnt pay, then my delivery would be changed. When asked if I was able to select the date and was told that it 'was not possible and they would advise the delivery date'.

This issue will be raised with Office of Fair Trading, ACCC and ASIC as an unfair contract term and breach of contract.

NOTE: Additional information has been provided via the information request received via email.

Updated 10 August 2026. This matter has already been escalated to the Store Manager - I have emailed twice with no response. I attended the showroom on Friday 7 August. Its not the system issues that are causing frustration, its the complete inflexibility of your delivery provider, expecting me to take delivery of an item when I do not have the keys to my house, threatening me that my order will be cancelled.

Updated 13 August. Still waiting for the apparent 'as soon as possible' call from the Store Manager promised 3 days ago.

I contacted the Preston store I spoke with rob first he straight away asked if I’m buying today I said I’m enquiring about a product to buy and he hung up straight away incredibly rude and disgusting money hungry behaviour no customer service whatsoever I want to buy and only need to confirm if I can add the console to the purchase . I proceeded to call again and got someone called Laura she was very rude and very unfriendly manner she answered the questions in a very sarcastic manner with no silliness to help . How do you expect customers to buy anything from a store that employs people with such poor and unprofessional service. Absolutely disgusting what a shame