Nike Reviews 

Horrific experience returned faulty trainers they’ve acknowledged the return and refuse to provide a refund shocking how such a global brand can have such horrific customer service the greed is unbe

Very disappointing. Nike has always been my favourite brand but never will I buy anything again.
Complete scammers.
Ordered multiple items and sent all back in one package for them to not refund me for the whole order. 4 weeks of ringing and emailing them and they are totally ignoring me. I have proof of postage and the weight.
I can’t trust this company ever again as I had an incident in March also 😔

Absolutely disgusting service!! No one can give and answer !!
I’ve purchased two pairs of Jordan’s for my son , sadly half a size too small
Packed them both in the same boxes and send it back the very next day via Evri.
Had to contact Nike to ask if they received them as no email was send with confirmation !
I’ve been told they did and they wait for warehouse to check them over so they can send replacement!
Time passed by and nothing from Nike ! Contracted them again to be told I’ve send wrong shoes ?!?!???!!!!
Disputes this - been told they investigate and comeback to me !! Nothing !! Ignored my emails!! Had to keep on calling !!
Called again and again and been told same thing over and over !! Nearly a month now and been told they will send the items back to me ?!?!?!!!!

On the phone with them again (6th time !!)
As writing this review!!
Do not buy anything from them !!! Not on the app !!! Go to the shop but don’t use online !!!

I’ve requested to be contacted by someone in charge !! This is outrageous!!

I generally like the Nike running tops and the AirForce 1s, of which I have probably around 8 pairs! This year is the first time I have tried their running shoes though and am pretty disappointed to be honest. I bought some Alphaflys in March/April and loved them straight away. However, after running less than 30 miles in them, a part of the sole is coming away. I was told by some other runners that their customer service was good and they would easily be replaced, but after talking to an agent on the chat bubble, they can't help and I need to send them back to the retailer I bought them from. I shouldn't glue them myself as this would affect the warranty! What warranty? You clearly are not taking any responsibility for your OWN shoes being defective. Since all this, I have heard other people say that the same has happened to their running shoes. So, lesson learned, I will stick to my regular brands from now on as Nike running shoes clearly don't last well.

Why do you charge so much for Nike socks as they are rubbish and dont last long , they fall in bits and feel like they were made ina chinese sweat shop

I am writing this feedback to help you improve your service, as I am very surprised by my recent experience. On the same day, I ordered two Nike products: one from the official Nike UK website and another from Mainline Menswear (for a navy colour you didn't have in stock). Surprisingly, Mainline delivered the Nike Tech Windrunner Fleece Hoodie the very next day, while your official store is taking much longer. As the official brand, you should lead the way in delivery speed. I hope you review your UK logistics because external retailers are currently outperforming the official site

STOP USING NIKE &DPD 2 rubbish company avoid
Today I suppose to receive a present for my son and DPD said we sorry we miss you but I have cameras and proof they not been on the address I contacted Nike and DPD and they say that they will deliver next week I pay extra for this and no package. SHAME ON THIS 2 RUBBISH COMPANYS

Utter garbage, using DPD for delivery shocking company to deal with please Nike stop using DPD to deliver your goods

I bought a pair of Nike trainers for my son, expecting the quality and durability that the brand claims to stand for. Instead, the sole completely ripped off far too soon.
What makes this even worse is the total lack of support from Nike’s customer service. I have contacted them several times to resolve this issue, but they have been completely unhelpful and dismissive.
You pay a premium price for the Nike name, but the actual product quality and customer care are practically non-existent. Having a big brand name is pointless if you don't back it up with good service. I will think twice before buying Nike again. Highly disappointed.

Absolutely appalling company. I ordered a pair of black and white trainers in size 5 but was sent a green pair of trainers in size 6. I contacted their customer service and was advised to send back the trainers for a refund. I did exactly what they said using their approved inpost service and the QR code which I was issued. 5 days later they said I did not send the Nike trainers even though I sent them a receipt as proof. They just stated that they cannot assist and will not be issuing a refund. I am absolutely disgusted by this.

Case ref: C01596768586

Worst customer service ever. Try to resolve voucher error already week and still nothing try to contact them they ignored

Nike "customer service" don't even deserve 1 star. This 100% is the worst company I have ever dealt with. I returned 3 pairs of trainers in 1 parcel on 29/06/26. They received the parcel on 30/06/26 and refunded me for 1 pair of trainers. The parcel was sent via Royal Mail so the weight was logged. They 100% received the parcel hence the partial refund.
When I queried the rest of my refund I have been constantly fobbed of with lies and excuses. First they said they hadn't received the parcel, lie! Then they said there was a scanning issue and I would get my refund within 5 days, still waiting! The third excuse is they are investigating with their warehouse and need another 48 hours. None of this is my problem. Under UK consumer law my proof of return is where my responsibility ends.
I have given up and started s charge back with my Credit Card.
Seriously avoid Nike at all costs, because when it goes wrong they're useless at best and dishonest at worst.

Postman left parcel outside door. By a pavement. Wasn’t there when I got home. Nike won’t do anything. So making a section 75 claim on my credit card. I always buy online with my credit card now. Unbelievably bad delivery and customer service. The fact that Nike doesn’t respond to reviews says everything. Last pair I’m gonna try and buy.

Scam.
Terrible Customer Service and No Accountability

I am extremely disappointed with Nike’s customer service and returns process.

I returned my order using Nike’s own prepaid return label, exactly as instructed. The package was then lost in transit, something completely outside of my control. Despite this, Nike denied my refund claim and failed to provide any clear explanation for their decision.

What makes the situation even worse is that the responses I received appeared to be automated and generic. In other emails, Nike even indicated that parts of their evaluation process are handled by bots. It feels like no real person actually reviewed the evidence or took responsibility for resolving the issue fairly.

As a customer, I fulfilled my obligation by returning the items using the shipping method Nike provided. Once the parcel was handed over with their prepaid label, the risk should not fall entirely on the customer. Instead of helping, Nike simply denied the claim without transparency or justification.

For a company of Nike’s size and reputation, this level of customer support is unacceptable. If your return gets lost while using Nike’s own return label, don’t expect them to stand behind their process or treat your case fairly.

I will think twice before ordering from Nike again.

Having ordered online and then returned shoes as too small. I am told that my return has been denied. Having rang them, then emailed them , then ring them again. I’m told it’s refused and no refund will be given. Trying to talk to them is impossible they are not interested. Ringing again and getting nowhere I tell them you have taken my money and given no reason for not refunding them send my shoes back. Two weeks later a parcel arrives from Nike with a CAP in the box. I ring them again and go through the same and get no where. I urge you all to never buy from Nike their customer support is non existent

I am extremely disappointed with my experience with Nike. On June 3rd, I purchased official Brazil national team jerseys, expecting them to arrive in time as a special gift.

According to the estimated delivery date, my order was supposed to arrive on June 14th. However, today is June 21st, and I still have not received it. What is even more frustrating is that I have no idea what happened to my package. Every time I contact customer service, they are unable to provide any clear information or explanation about the delay.

I have not received a single email or update regarding the status of my order. These were official Brazil jerseys intended as a gift, so I had high expectations and was genuinely excited about this purchase. Instead, I have been left disappointed, frustrated, and without any answers.

I expected much better communication and customer service from a global brand like Nike. Delays can happen, but customers deserve to be informed and supported when problems occur. Unfortunately, that has not been my experience.

Very disappointing.

I placed an order for three personalised shirts on 4 June 2026, with an expected delivery date of 15 June 2026.

Today, 15 June 2026, I received an email informing me that my order has been delayed, with no clear explanation or updated delivery date.

These shirts are for my son's 18th birthday party, which will take place on Friday, 19 June 2026. Because they are personalised, they are very important for this special occasion, and I need them to arrive no later than Thursday, 18 June.

Order number: C01588732313.

What makes the situation even more frustrating is that it is impossible to contact Nike by phone. There seems to be no proper customer service available, only an AI chat providing automated responses that do not properly address the issue. As a customer, I expect to be able to speak to a real person when there is a problem with my order.

I am extremely disappointed with the lack of communication and support. I would appreciate an urgent update and for every effort to be made to ensure that my order is delivered before the event.

The worse experience I have ever encountered I ordered air max 95 at full price and selected order to store, then confirmation then said going to be delivered to my address, I then contacted the team via chat as phone call system is awful, all agents give awful support like your talking to a robot with little knowledge or with a brain, then to be told they can’t change the order even if it was 2 minutes from making the purchase, I asked to speak with a manager Mohamed who returned my call 2 days later, I explained the issue and he was so unhelpful and rude and said he won’t give me any compensation, my delivery was due Friday 29th may, I took the day off work to be in my address and then get a notification the delivery delayed, called customer service who again useless and so unhelpful it’s like your made to feel bad for asking for something you paid for.

This is worse experience I have received I was better off shopping at jd sports

Stay clear Nike have become so so awful with their service I’m wondering what they are playing at

I’ve noticed returns for online Nike orders have become really dodgy lately to the point where I now think twice about buying directly from Nike and consider purchasing their products elsewhere instead.

There seems to be a recurring issue where Nike claims they either haven’t received returned items or that the box arrived empty, even when proof of postage and tracking is provided.
The first time this happened, I returned a pair of Nike Air Force 1 trainers because they were too big. Nike told me the box was empty and said I’d need to take it up with the carrier myself. Unfortunately, I ended up losing around £100 even though they were returned on the same day it was delivered.

The second time, I returned my son’s Jordan jacket because it was too small. Again, Nike claimed they never received it and told me to contact Royal Mail. Royal Mail then told me Nike needed to raise the issue from their side. It turned into a complete headache. After repeatedly chasing Nike almost every day, they finally refunded me but then called it a “goodwill gesture”, despite me having proof the item had been returned.

Now Nike has introduced exchanges online, and sadly I’m dealing with the same issue again. I exchanged my son’s sliders for a different size, and Royal Mail tracking clearly shows the parcel was returned and signed for. Yet again, Nike’s response was: “We haven’t received it.” Even after sending screenshots of the tracking confirmation, I’ve been told it now needs escalating to management.

I love Nike products, but the returns process has seriously gone downhill. Returning items has become stressful and time-consuming, and customers shouldn’t have to fight this hard for refunds or exchanges when they have valid tracking and proof of return. At this point, if you buy directly from Nike, be prepared for a potential mission if anything needs returning.

Bought Nike all my life …. But that’s me done, the trainers they make now are an embarrassment .. £210 for a pair and fall apart at the drop of a hat ……just absolute rubbish . I’m 54 and unfortunately won’t be buying any more from Nike …. Such a shame, they use to be unbeatable.