Nike Reviews 

my review is not about the product but about customers service.
I ordered some gym trainers which I always order direct no problem so far. delivery day I missed the driver by 10 minuets so rearranged delivery , there was no second attempt went straight back to nike. Called customers services straight away to see if they could resend them out answer was no immediately didnt want to try, told me choose another pair as the colour was now out of stock or a refund. I did point out it was out of stock as they still had the pair I ordered on its way back to them and could be sent back to me . Customer service was not interested in even trying . This is the problem dealing with big companies the employers don't care end of the day they get paid even when they do a rubbish job. Its ok I have found them in a small stockist with a first time order discount so got it cheaper anyway

*AVOID* quick in taking our cash hate refunding, was told they scan in shoe then check and refund issued after 2 days now anytime I ask I've to send picture of postage return receipt and to wait another 8 days to see why refund not issued

I bought Nike Air Max 270 from Sports Direct store in Birmingham new street branch. After a month of wearing them, it changed the shape and the white part showed many cracks. I have the photos as evidence. I contacted Nike customer service but because I did not have receipt, they asked me to contact Sports direct to re-issue the receipt. I contacted sports direct customer service but they said they do not do such a thing.
I contacted again to Nike customer service and they said they cannot help me without receipt.
So, i paid lots of money for a brand to wear at least a year. But after a month of wearing it looke like cheap Shein products. I have the proof of payment from my bank card. But nike did not accept it.

I don’t usually leave a review but my experience with Nike UK customer service was absolutely shocking. Purchased a pair of Air Force 1 which turned out being faulty. Took me 4 occasions to contact them to receive the return label and when I sent the shoes back and tried to get more information how long is the investigation take they just told me rest assured I’ll be told once the inspection is complete and ended the chat. Really puts me off purchasing Nike in future to be honest.

If i could give them 0 stars i would. I have returned three items in one box and was told they didnt not recieve them all and was denied big refund. But yet they keeped the returned items. Do not shop with them. Under Armour is 100 times better than them.

Quality is the worst I've ever seen. Ordered a pair of sb dunks. The right shoe toe box was so deformed I was appalled that nike even sent them out. The suede was clearly cleaned with some form of solution on the right shoe also as the black die was almost grey compared to the left shoe. The suede pile on the right shoe had been so forcefully cleaned that it was a completely different texture to the left shoe. The suede on the right shoe heel wasn't even glued down and was very loose from the shoe heel structure underneath. I am honestly shocked that these shoes passed quality control. I wish I could post pictures with this review as they would speak a thousand words. Nike should be ashamed.

I buy a bit of Nike products. With tennis shoes they are too tight across the toes. I have some that’s really pretty but when I wear them they hurt my toes.

Absolutely shocking customer service!
Nike sent out the wrong boots in the correct box and have been cut of via their online chat system twice now, with them basically saying not their problem. I then called and have been promised a 2 hour call back from a manager, this was 2 days ago and still waiting. I can't believe a company this size has such unprofessional staff and are not taking ownership of a packing issue at their end and are being totally unhelpful and rude for something that is their fault not mine.
I just want what a order and paid for, without being fobbed off and lied to.

Went to collect my Nike trainers from Argos, unfortunately nothing had bean delivered and the driver wasn't even close to the Argos in my town. Hats of to Argos staff members for contacting DPD CS who says driver no even into the area. So driver has logged my item as dropped off, Argos said they had no afternoon drop, and DPD confirmed this. Hmm. Nike CS aren't helpful. So now I have to wait weeks for Nike to escalate and hopefully refund for missing trainers. Several of my trainers from Nike have been, I believed tampered with prior. The box opened or forced. Very dodgy.

Purchased a pair of Nike P-6000. They didn't arrive, lost in transit. Nike took my money. Constantly chased through chat and phone. Phoned today to say the agent hadn't updated the case since 14th July. When I asked to speak to a supervisor, I was told this is not possible until the case is closed!. When I refused to leave the call I was hung up on. They take your money, yet do not supply goods. The onus is on the customer to constantly chase.

I've been a loyal Nike customer for over 20 years, but I'm really disappointed. My Invincible Run 2 shoes cost over £150 and are falling apart after just 2.5 years of light use. Sole separation shouldn't happen, and Nike offered no support. Not what I expect from a premium product.

I ordered a pair of Nike trainers which were £134.99. They arrived and within a week they started falling to bits, the glue didn't hold. I contacted Nike who sent me a prepaid postage label. The trainers were delivered to them a week ago today. I've contacted Nike by phone and the chat option and have basically been fobbed off. I have now started a dispute through PayPal. I really wish that I had read the reviews before ordering.

Perfect! Very expensive however some good sales on and excellent haaland phantom boots😍. Very comfy and great to play with. If only tn trainers were cheaper!!!

I have some Pegasus Gore-Tex trainers which have a rip in the right shoe. I contacted Nike with evidence of purchase and Nike have said that this is not their fault and is a product of natural wear and tear. I don’t understand how shoes naturally tear I understand they may become rundown or worn out but you have a full rip in one size Through regular normal use does not seem to fit. I have asked for irreplaceable products and Nike have failed to respond. They keep ignoring my emails and it will be the last time I purchased from this brand. it is worth naughty. I purchased in late October as a Christmas gift so they have only had a few months use

I have been buying Nike air max 90 all my life and there being made so badly now they don't last at all. Also the price at £130.00 now really starting to make me question if I need to change my style.

Disgusting. Order number C01510158545
Just received my Nike trainers £89:99 and they are ruined. They are creased. And putting them on the creases do not disappear. I'm going to send photos to trading standards.

Update: I returned the trainers for an exchange. only to have the others just now delivered and in even worse condition than the ones I returned 🤬🤬🤬

Wish I’d read these reviews before ordering through Nike. Paid for express delivery for two pairs of kids shoes as my kids needed runner’s urgently and they still haven’t arrived four days after due date. Royal Mail updates haven’t changed for four days and I can’t get through to or contact anyone there. Nike have said they’ll escalate, but have still heard nothing.

Ordered trainers for £185.00 for next day delivery they did not show up , did not show up Sunday went online to track them they had not left the warehouse! Went online to complain was totally ignored by incompetent “ Nike athletes “ their advisors telling me it would be delivered today and could not seem to understand that they would not as they had been sitting in Nike warehouse for 48 hrs awaiting DPD delivery . Tried to cancel and ask for refund as they said in their way haha even tho their system said they had not left warehouse they said wait 3 more days then get back so that’s 5 days for next day delivery they left chat! Spoke again and told them they had not deducted 25% birthday discount which said 25% of anything but more lies it’s not off popular items or same items bassically of items no one ordering . I will never buy off Nike.com again and you should avoid this bad company

I have had a nightmare experience with the brand I used to love. I have previously bought more than 30 pairs of Nike shoes. My nightmare started with my last return. On 13.05 I both 2 pairs from their own website. On 16.05 I returned both pairs in perfect new condition and sealed in their original boxes by following their own policy and returned it via Inpost. I have never received my refund and unfortunately I realised that 45 days later. I got in touch with customer service, again not an easy one (bots no real human, contact number that constantly cuts me off). I managed to get to chat with real person in the end. I provided proof that my return had been completed in compliance with their policy. Then the reply was that their returns department will deal with it and get back to me with the decision. Guess what I got an email saying that they haven't received the original items but something else instead. This is absolutely ridiculous. They blamed me for swapping the content with non Nike items which is a lie. I am definitely offended by the idea of it. Also they want proof of what items I have sent. For goodness sake. I told them to check cctv by the locker, if you want and see what I put inside. Not to mention that there isn't any proof from their side how my return has been handed. The courier might have messed up or swapped the content. Surely such a massive company should have insurance that can cover such a case without the need of blaming a valued customer of fraudulent activity. The whole situation and reaction from Nike customer service is indeed offensive. I won't be getting my £129.98 back but rest assured I will never ever my anything with that brand.I told them to check my profile and see how many items I bought and how many successful returns I had. Surely I wouldn't play low for £128.98. If I knew that would happen I would never chose Inpost return but a shop return instead. Their policy needs reviewing as I found more customers like me who were treated the same way and no refund was received. Pure robbery from Nike. Well done!
Absolute joke of a customer service.

Placed an order shoes were miles to small so contacted Nike to return. The idiot advisor couldn't set up the returns, but selected an exchange. I didn't want this and told him, he then left the chat. I managed to setup return myself and it was received by them on Monday. No confirmation from Nike, tried calling but they won't answer. Then contacted them through chat they said it had arrived but now have to escalate it for refund. Escalate what, I have sent proof you have confirmed you have them so why does it need to be looked into to issue a return. Update - received an email this evening, stating I had sent a non Nike item back!!! No description or anything and from reading lots of people's reviews seems this a new way of fleecing customers.

Last time I'll ever use Nike. Your a joke and thiefs