Nike Reviews 

Ordered a pair of shoes online from Nike, was sent a confirmation email with an estimated delivery date. That date came and went - no shoes. I've been in touch with their customer service dept three times now over the last several days, each time they've asked me to wait which I have done. I just spoke to a woman who informs me they have lost my order (!!) and it's not coming. My options are a refund or a replacement order, however they have sold out of the shoes I wanted in my size - she also says either a replacement or a refund will take up to two weeks for them to process!!!! I paid in good faith - Nike are at fault here - why should I be made to wait??!! She also refused to connect me with her supervisor so I could escalate things further. I'm absolutely shocked at this - Nike, seriously?? This is how you treat your customers?? Mistakes happen - I get it, but it's how those mistakes are dealt with that make or break a reputation and this is not even close to being good enough.

there was never any attempt of delivery of trainers I ordered was home all day. got in contact with chat customer service and the chat was terminated by the agent when I asked about complaint procedure.
stay away you wont see your money for a long time. I have no product I paid for or my money. worst shopping experience ever.

Dear Nike Customer Service,

I am writing to formally raise a complaint regarding my recent order with Nike (Order Number: C01503979037), which has been marked as delivered but has not been received by me.

According to the tracking details, the parcel was delivered to a neighbour, but I did not give consent for my order to be left with a neighbour or any third party. The neighbour in question has confirmed they never received the parcel, and I have been informed it was left outside their property. I have checked the area thoroughly, and the parcel is nowhere to be found.

It has now been over 14 days, and your team has stated that Nike is not liable—despite me never receiving the order. This is unacceptable.

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, Nike remains responsible for the goods until they are delivered to me, or someone I have explicitly authorised. As no such authorisation was given, Nike remains liable for this missing parcel.

The order total was £254.99, and I expect either a full refund or a replacement item to be issued without delay.

Please treat this as a formal complaint. If I do not receive a satisfactory response within 7 working days, I will have no choice but to escalate this matter through Trading Standards, the Financial Ombudsman, or other consumer protection channels.

Visited braintree outlet store with my 7 year old to buy some trainers with her giftvoucher. She found some air max and the assistant boxed them up and took to till. We purchased then drove home. We live over 2 hours away in Norfolk. When we got home we found assistant had somehow managed to box up 2 right foot shoes in different sizes! Called store to arrange posting these back and they could send full pair. Was told they won't do that and that the only option i have is to drive back to that store, which is 2 hrs away for an exchange or refund! Even though its their fault! My local store won't help either and nike.com just tell me to contact the store. Im outraged. And in the middle of it a poor little 7 year old girl who lost her birthday money and her trainers. Plus 2 pairs of shoes will be binned in process as that store has 2 left feet and have 2 right! You should be ashamed. So unfair.

Shockingly poor service, never would buy again.

Nike Factory Store Ashford, Kent UK.
I recently visited the Ashford Nike Store, 20 years ago I worked for Nike and customer service, presentation of the store were paramount. There were numerous staff meandering around, zero engagement and zero offers for help. The levels of customer service were disgusting, the state of the store disgusting. The only reason it wasn't a one star is that the individual at the till was very friendly.

Appalling customer service from Nike, I did not expect that from such a big company. DPD did not deliver my parcel at the pick-up point and now Nike are brushing me off, saying that according to their records, the parcel was delivered!
It seems that something untoward is going on, so many parcels going missing and Nike customer serice ignores it! Instead of looking into the matter and question the delivery company, which in my case is DPD, they choose to dismiss it altogether!

Issued started when tried to order a Jordon 4 on the SNKR app, which declined my payment. Tried twice and then the following day installed the app and managed to order the shoes for my son birthday.
Email confirmation came with a Royal Mail tracker number confirm in delivery for 7 June.
Nothing came, so I called Nike so called customer service on 9 June and spoke with ‘Fares’ who is the most unhelpful person I came across! Just read a flow chart in front of him like a robot!
Explained that these were a present and my son birthday is on the 9 June, I need to find out where they were as the tracker number is not working. He kept insisted that I wait for 6 days before anything is done.
I requested that I need to speak with a supervisor, where point blank refused and stated that he will be calling me back 10 June with an update before 11 and he logged a complaint, and he will email me a 10% off discount (that did not happen).
On the 10, there was no call back (No surprise). I called and spoke with Mohammed who after spending further 10 minutes explaining insisted on a refund, where I explained these a present I need the trainers. I further requested to speak with his supervisor, where he said someone will call me in the next 24 or 48 hours!
Again I was offered the 10 % discount, nothing came through.
It looks like it is impossible to speak with someone to raise a complaint and resolve an issue with Nike. The worst customer service in the world!!!!

I bought my husband a pair of Nike Air 270 trainers in March 2023 and one trainer has a puncture and are no longer wearable, the trainers apart from that are in great condition. They cost £179 and I have today been told that because they are over 2 years old I cant get any compensation. Wow! its 2 years and 3 months. Absolute joke, and for the cost I would expect them to be still going for at least 4 years.

I am so disappointed with Nike, the quality of their products are so bad recently! I got leggings and the seams are ripping anywhere they have stitching on them! Down at the bottom of the legs,up at the waist literally everywhere! I sewed one part already on the pants but don’t want to have to sew every single stitching part back together! I’m so disappointed and won’t be shopping at Nike ever again! Even though previously every item of my gym gear including several pairs of trainers are Nike! But I’m not paying for their bad quality!

Sent back two pairs of trainers for a refund - both in their original packaging. I've got proof of postage for the items but they refuse to give a refund for one of the items, saying they didn't receive it. Not sure how one of the trainers can go missing if they were in the same outer box and with proof of postage too! Now they are ignoring my emails and won't forward my case to a manager or someone else to look into it fully. Sounds like some stealing is going on in their warehouse by their own staff and they refuse to investigate

The fact Nike dont respond to negative reviews says it all. Their customer service belongs in a pile of dog s#!@, awful company. Never buying from them again.

If I could put 0 stars I would....
Bought a brand new pair of the vapourfly 4 - what utter garbage.....
I did one run to find that the heel part had fallen off and the centre (gap) was full of stones...
Contacted Nike and just got exasperated with the lack of anything from them....

£240 = worst money you will ever waste and I have been a fan of Nike for 30 years...

Serious - do not consider these running shoes they are farcical

Shocking service, an item was ordered, it didn't turn up, on lodging a complaint Nike then sent me screen shots of the parcel in a full recycling bin and a screen shot of my safe place instructions which were to place it over the side gate in the rear garden which is no where near the bins at the front of the house.
No card left by the delivery driver and no knocking on the door, all I can assume is that the parcel was thrown out with the rubbish, they refused to send the item again. Avoid this company and its couriers. Incompetent, in half a mind to take them to small claims as they fail to grasp my contract was with them and they have failed to fulfil it.

Scammers, returned 7 items claimed I only returned 5. Typical workers stealing stuff

Nike customer service awful, I just wanted confirmation on whether I could use a gift card with a promo voucher, simple ask. Customer Services couldn't respond. Sort the shambles of your customer service out Nike, or more loyal customers will walk.

I’m extremely dissatisfied with the Nike AirMax Portal shoes and the abysmal customer service I've received. After only a few months of light wear, the sole started coming off, a shocking lack of durability for a brand like Nike, and especially for shoes marketed for their robust AirMax technology.

What followed was an even more frustrating ordeal with their customer support. I contacted them, provided an image of the damaged shoes, and was promptly sent a return label, so I sent the shoes back, requesting a refund.

A few days later, I inquired about the status of my refund. I was informed the shoes were in their warehouse and would be inspected within four days. This seemed reasonable. However, after four days passed with no update, I had to contact them again. This time, I was asked for a post office receipt, which I immediately provided. The response? A shocking two-week waiting period for someone to inspect the shoes due to a "high volume of returns."

This entire process feels incredibly shady and suspiciously like a scam. It's been weeks since I returned the faulty product, and I'm still no closer to getting my money back. The constant delays, shifting timelines, and the feeling that I'm being deliberately stalled are deeply concerning. I'm now almost certain I will never see a refund. This has been a truly shocking and unacceptable experience from start to finish. I strongly advise against purchasing these shoes or expecting any reasonable support from Nike.

Absolutely shocked by Nike’s customer service. I returned a pair of Nike trainers via their official returns process (InPost) and have proof of postage. Nike received the return but is now claiming I sent back a non-Nike item, which is completely untrue.

Despite repeated attempts to get this resolved, I’ve been met with automated responses and no proper investigation. I’ve asked for escalation and for them to contact InPost, but they’ve refused and now want to return the “non-Nike” item back to me — an item I never sent in the first place!

This feels like a scam, and I’m left out of pocket for an item I returned exactly as instructed. I will be reporting this to Trading Standards, filing a chargeback, and sharing my experience widely so others don’t end up in the same position.

Avoid shopping with Nike. If something goes wrong, you’re on your own.

Son got a pair of Phantom Gx elite boots which ripped at lace hole after 2 wears. Contacted Nike with the problem but they don’t want to entertain it at all even when it’s such a reoccurring problem. Nike gear is getting worse by the day but also getting more expensive. STAY AWAY

I was given a pair of Air Max 1 as a Christmas present and the toe felt colour bled and smudged across on to the white of the shoe.
Nike said I can send the faulty pair back, but as they were bought in a Black Friday deal Nike will not refund the price I’d now have to pay for a replacement pair. So I’d have to pay an additional £35 for a replacement pair.
Nike offered a 10% discount for the inconvenience but then told me I can only use it on full price non custom items, which they don’t have in my size!
For a company of this size that seems very brand aware this is terrible customer service.