The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Toon meer
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week... Toon meer
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... Toon meer
3,0
Gemiddeld
121 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Will not shop here again
8 september 2026
Seamless booking and delivery ..product…
Seamless booking and delivery ..product was as exprcted- good quality
2 september 2026
Efficiency
9 september 2026
Review zonder uitnodiging
Took over 5 weeks from ordering to full…
Took over 5 weeks from ordering to full delivery.
31 augustus 2026
Antwoord van NineLife Hong Kong
Hi David,
We sincerely apologize for the delay in delivering your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.
I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.
Thank you for your understanding.
Regards
NineLife
The item I ordered arrived far too late…
The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it.
However customer service did respond to my inquiries quickly whenever I asked about it, and provided a way for me to receive a full refund, so 3 stars.
26 augustus 2026
Antwoord van NineLife Hong Kong
Dear Customer,
We regret the delay with your order delivery and sincerely apologize for the inconvenience caused. Thank you for your understanding as we work to prevent such delays in the future.
An email has also been sent to your registered address, and we kindly request that you continue corresponding with us on that same thread for any further assistance.
We truly hope you will give us another opportunity to serve you better in the near future.
Thank you once again for your patience and understanding.
Regards
NineLife
Delivery service took 4 weeks to arrive…
Delivery service took 4 weeks to arrive leaving only 3-4 weeks to use the product before delivery
Also the instruction need to be made clearer and step by step with pix from behind
26 augustus 2026
Antwoord van NineLife Hong Kong
Hi Barry,
We sincerely regret the delay you experienced with your order delivery. We truly appreciate your patience as we work to prevent such delays in the future.
We have also sent you an email to your registered address and kindly request that you continue corresponding with us on that thread for any further assistance. We hope you will give us another opportunity to serve you better in the near future.
Thank you again for your understanding.
Regards,
NineLife
Bad Shipping
Bought the item on 15th and was given a 2 week delivery date. Item was was sent out from the US on the 21st, only shipped out on the 28th and guess what? It arrived in Great Britain on 1st Sep. Still no ETA on when item will be delivered. It's faking a HK website. Please do not use.
1 september 2026
Review zonder uitnodiging
The most unprofessional online shopping…
The most unprofessional online shopping experience I have ever had in my life. Use this company at your own risk.
28 juli 2026
Antwoord van NineLife Hong Kong
Hi Alistair,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
quite good
quite good, despite the whole delivery time get a bit longer than expected, which took me two weeks.
28 juli 2026
Prompt and efficient customer service
Prompt and efficient customer service. Very dependable and trustworthy.
16 juli 2026
Review zonder uitnodiging
Waste money
Waste money . More than a month to receive the product . Very Expensive . Is not works .
1 juli 2026
Antwoord van NineLife Hong Kong
Dear Letici,
We’re sorry to hear that you feel our pricing does not reflect the value you expected. Your feedback is important to us, and we are here to support you. I’ve sent a message to your registered email address, and I kindly ask that you continue the conversation on that thread.
We hope you’ll allow us another opportunity to serve you better in the future.
Thank you for your patience and understanding.
Regards,
NineLife
The order has not arrived
30 juni 2026
Generally pleased and would use again
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not figure out the difference. Delivery notice did not seem to indicate actual ship date rather the creation of a shipping document.
30 juni 2026
Delivery
Delivery
I thought you were Hong Kong based and shipping will be quicker. It took almost one. month to come from USA.
1 juli 2026
Review zonder uitnodiging
Long wait
Good panel of products available to hong Kong. However the negative point is the waiting time for delivery that can be very long to Hong Kong as it’s coming from the US.
16 juni 2026
Review zonder uitnodiging
Efficient service
Fast, efficient and easy to order and track the delivery of the product.
27 mei 2026
Review zonder uitnodiging
SCAM company pretend to be HK company with high price things and you can only return price at your own cost to US
Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowest mailing. And for return, HK post is not taking any US mail, so you can either accept it or just send back by FEDEX in a 200USD shipment cost. For the returning they only give you a US address and with nothing else. It's so misleading and such a scam.
15 juni 2026
Review zonder uitnodiging
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