Amazing company. Product was insane quality. They were loved as a gift. Staff were super helpful at helping sort out delivery issues. Extremely good quality product and level of service.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Nio are great , not only are the cocktails tasty, customer is also amazing as when the PO mucked up a delivery they were on it straight away with a replacement, so every thing arrived when needed. A... Toon meer
Amazing cocktails. After receiving a couple of NIO Cocktails, as part of a bouquet delivery, I had to look them up, and I am hooked! Such a large range of cocktails, and I love that I can choose w... Toon meer
Really pleased with the service and experience of using NIO. The selection was massive! And the online shopping site easy to use. Delivery was also really quick - much better than expected. I had a sm... Toon meer
Bedrijfsgegevens
Over NIO Cocktails
Geschreven door het bedrijf
NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door.
Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration.
DISCOVER NIO
Contactgegevens
Verenigd Koninkrijk
- hello@nio-cocktails.com
- niococktails.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great cocktails! Lack of info on delivery, tracking & lack of contact
Initially disappointed, rectified by 2nd delivery.
Previously, I’ve had great service from NIO, but after ordering 2 x party boxes on the weekend & received 1 Monday (v quick).
Issue is order states fulfilled (I’m still awaiting the 2nd box), Evri tracking states delivered & there is no response to email, contact us or chat. There is no CS phone number.
2nd box now delivered (although no contact from NIO) so I’m now happy, despite lack of information when I received the 1st box yesterday.
The cocktails are great but customer service is sadly lacking, which really lets them down
17 februari 2026
Review zonder uitnodiging
Tasty and interesting
Second lot now as enjoyed first trial
Just nice to have for a quick cocktail as I am rubbish at making them myself. Nice to try new ones. A learning curve!
12 februari 2026
Review zonder uitnodiging
Classy and elegant cocktails
Classy and elegant cocktails, wonderful for presents and wonderful in your own glass at home!
Excellent customer service which is something to rejoice these days.
Great company ☺️
10 februari 2026
Review zonder uitnodiging
Great quality cocktails and really…
Great quality cocktails and really creative- but what makes the company standout is the excellent customer service. Had a minor issue with delivery and it was sorted straight away and they kept me in the loop at all times- would always recommend
6 februari 2026
Review zonder uitnodiging
Great cocktails and even better customer service
I’ve always had a good experience, cause The cocktails are so tasty! On this occasion, I had an issue with the courier delivering the cocktails and as soon as I contacted NIO, Tisha was super helpful and arranged redelivery straightaway!
7 februari 2026
Review zonder uitnodiging
Stunning service
Stunning service. I’ve bought quite a few times from them and the latest time Evri banjaxed the box. However, Nio were on it and rescued the gift I bought I for my cousin. Will definitely keep ordering. Thank you, Tisha and Lucia!
6 februari 2026
Review zonder uitnodiging
I would highly recommend NIO Cocktails
I would highly recommend NIO Cocktails. They are delicious, a real weekend treat and taste as good as cocktails in a bar. My personal favourite is the gin sour. The customer service is also excellent.
4 februari 2026
Review zonder uitnodiging
Fantastic customer service
Fantastic customer service from Lucia. I would highly recommend this company and it’s products.
26 januari 2026
Review zonder uitnodiging
Great products, delivery and customer service
Have ordered these for the last 2 years as Christmas presents/treats and they always go down well. The customer service is fantastic, the first order had an issue and they responded within 3 minutes to my email and this was on a Friday evening. The issue was resolved quickly and professionally. This year there was an even bigger selection of cocktails so I bought a few extra to try, and I noticed they had made some improvements to the opening design so I didn't need to resort to scissors. Love this product and works out as great value compared to a bar or ordering different alcohol and making yourself. Will continue to order in future and have sent info to some friends too.
1 december 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear that you’ve been enjoying NIO Cocktails over the past couple of years and that they’ve become a Christmas favourite for you.
Thank you as well for recommending us to your friends, we truly appreciate your support and loyalty. We look forward to being part of many more celebrations with you in the future.
These cocktails are amazing
These cocktails are amazing! Will definitely buy them again.
14 september 2025
Antwoord van NIO Cocktails
Thank you so much for your kind words! We’re delighted to hear that you loved the cocktails. It means a lot to us to know they made such a great impression, and we’re thrilled that you’ll be coming back for more. We can’t wait to serve you again soon
Delicious Cocktails
Delicious cocktails that taste genuinely like bar served cocktails.
I contacted NIO Cocktails with a query and they replied super fast - not something you see much of these days. I couldn't recommend this company enough. 100% perfection.
6 januari 2026
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you so much for this wonderful review! We’re thrilled to hear that you found the cocktails to be just like those served in a bar and that our team was able to help you quickly when you got in touch.
Your recommendation truly means a lot to us, and we’re so pleased we could deliver a great experience from start to finish. Thank you for your support, and we hope to delight you again very soon.
Antwoord van NIO Cocktails
Thank you for your feedback! We’re delighted to hear you enjoyed the cocktails and that everything arrived on time. We really appreciate your support and hope to see you back again soon.
Vile and undrinkable.
We were given 2 different cocktails as Christmas gifts and can honestly say they were vile and undrinkable!! Alcohol percentage was extremely high for just 100ml cocktail. We had the espresso martini 25.7% and the apple rum punch 18.3%.
27 december 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you for taking the time to share your feedback. We’re really sorry to hear that the cocktails weren’t to your taste and that your experience was disappointing.
Our cocktails are designed to be bar-strength and use premium spirits, which is why the alcohol percentage may be higher than expected for some customers. That said, we completely understand that this style isn’t for everyone, and taste is always subjective.
We’d genuinely like the opportunity to make this right. If you’re open to it, please feel free to contact our customer support team with your order details and we’ll be happy to look into this further for you.
Thank you again for your honesty.
Fantastic cocktails
Fantastic cocktails, fantastic presentation and fantastic customer service!
22 december 2025
Review zonder uitnodiging
Antwoord van NIO Cocktails
Thank you so much for the fantastic feedback! We’re delighted to hear that you loved the cocktails, the presentation, and the customer service. It really means a lot to us, and we hope to delight you again very soon.
NIO too big too fast?
A third failed delivery.
Slow answers to emails sent to customer service, and replies look to be AI generated.
Chat function not responding.
NIO has my money. I don't have the cocktails. Order placed weeks ago - utterly ridiculous.
23 december 2025
Review zonder uitnodiging
Missing order and none existent customer service.
I ordered four large sets of cocktails on 11th December, and they have not arrived, paying over £320. I have spent five days trying to make contact with NIO via email and live chat, with little to no response. There is no phone number and nobody is willing to call you back. I am still without my order in time for Christmas, which is very disappointing, as they were for my colleagues.
22 december 2025
Review zonder uitnodiging
Cocktail gift box arrived damaged
Cocktail gift box arrived damaged, was a gift for Xmas. Have emailed and used the live chat but no response. Disappointing
16 december 2025
Review zonder uitnodiging
No customer service
My first time ordering - they have taken my money a while ago but still not dispatched. They are not responding to my emails and their web chat doesn’t appear to be monitored as it’s not working.
1 december 2025
Review zonder uitnodiging
The BEST customer service
I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a response, an apology, and a notification that my cocktails will arrive tomorrow. I’m absolutely blown away by the level of service, it’s so so rare these days, especially with everything being online. Alex could have been very transactional with it all, but they weren’t at all, they were friendly and personable. Honestly can’t recommend this company or their products more
11 december 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.